Muubaa Trading Ltd Recenzje 

813
Wynik TrustScore: 3 na 5

3,1

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Oceniono na 1 z 5

Ich habe über eine deutsche Seite eine Lederjacke bestellt. Der Schnitt ist super und ich habe diese Jacke sofort geliebt! Leider ist die Qualität miserabel, nach kurzer Zeit ist sie an den Nähten g... Zobacz więcej

Oceniono na 4 z 5

Service is good and very quick despite warning some stumbles could be at busy time. Unfortunately, UK 6 in leather shirt appears absolutely huge and ends up at my mum. Pretty weird, cos my three muuba... Zobacz więcej

Oceniono na 4 z 5

Love my Muubaa gilet. Product arrived quickly & in mint condition. My only criticism is that I felt the delivery charge to ireland was a little OTT & could do with a re-evaluation. Felt to me... Zobacz więcej

Oceniono na 5 z 5

I first discovered the brand on ASOS, and having searched up the brand on both Google and IG I knew I had to make the jump and buy the jacket, and let me tell you - best decision I ever made! Each... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą damską
  2. Sklep z wyrobami skórzanymi

Informacje przekazane przez różne źródła zewnętrzne

Muubaa redefines what is possible with leather, challenging the notion that leather can only ever look good as a biker jacket (though we do love a great biker jacket). Our design philosophy is about creating current yet timeless pieces that every woman can make her own, everyday. We take what we know to be possible with leather, and push it, often surprising with new ways to use and wear it. Leather never lies - so fit, cut and finish are our hallmark. We experiment with different ways to treat the material, and bring in unexpected details. Indeed, we embrace the variable nature of leather because that means each piece is unique and individual…like the women who wear it. Muubaa has been discovered by the leaders in fashion retail and is now stocked in over twenty countries, including fashion capitals such as London, Paris, New York, Milan and Tokyo.


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

813 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,1

Wszystkie recenzje

(813)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Not quite the standard I expected

My coat wasn't quite the quality I was expecting, not awful but a slight imperfection. They gave me a partial refund though and I was happy with that. Response time was very quick

29 kwietnia 2016
Opinia niezależna
Oceniono na 5 z 5

Great service

Very easy to place my order and kept informed of its progress. The express service was excellent.

24 kwietnia 2016
Opinia niezależna
Oceniono na 5 z 5

Easy purchase

Answered quickly to questions through customer service. And the garment arrived quicker than expected (to sweden). The quality looks good, size a little smaller than expected, but in a good way, since I'm between sizes according to sizing charts and I bought the bigger one.

18 kwietnia 2016
Opinia niezależna
Oceniono na 4 z 5

As expected in quality

Overall, high quality as expected but can run a little on the big side for a petite person. I ordered US 4 based on past reviews but found this jacket to be too big for me and should have ordered a US 2.

31 marca 2016
Opinia niezależna
Oceniono na 1 z 5

Very difficult to communicate

I was not able to just pick up the phone and call because there is no USA contact number.

Via email the customer service was terse. It took me forever to get the paperwork I needed.

21 marca 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Dear Roberta,

We are unhappy to hear that it took you long to get in touch with us, sadly at the moment we do not have USA contact number. We are sorry for the inconvenience caused.

Best Regards,

Muubaa

Oceniono na 2 z 5

No answers from Customer Service

My order was placed on the 20th of February and I was charged through Paypal. On Feb 27th February I sent the package back. Although the package returned on 3rd march I didn't recieve any info or refund. Until now they didn't answer to my Email.

19 marca 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Hi Guggi,

Our records show that customer services sent you several emails and tried to call you as there was no return form included with the jacket we received and they were not sure whether you need a refund or an exchange. Based on your post we understand that you wish to be refunded, so we will do it straight away.

Best Regards,

Muubaa

Oceniono na 4 z 5

Grey leather drape jacket

Look slightly different from site but good quality. Delivery was quick and good communication.

13 marca 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Hi,

We are happy to hear that you have enjoyed shopping with us.

Best Wishes,

Muubaa

Oceniono na 2 z 5

Colour and delivery issues

I ordered a jacket in "anthracite" which looked like a washed black in the website pictures. When it arrived it was a very pale greyish green. Very odd. Good quality but not what I had ordered. Also the delivery was pretty old fashioned: no time slot for delivery and no option to collect from a pick up point so I had to drive 10 miles to collect it. Plus had to pay the postage to return it. Overall, not happy.

12 marca 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Dear Nicky,

It is hard to describe anthracite colour in one word. The actual anthracite is a form of coal, its colour can range from washed black to grey green, therefore it is hard to reflect it on an image.Sadly, like many other online boutiques, we do not offer free return postage which is fairly mentioned on our website.

All the best,

Muubaa

Oceniono na 1 z 5

Keine Kommunikation, keine Ware

Bisher habe ich weder auf meine Bestellung, meine Zahlung und diverse Anfragen eine Rückmeldung erhalten.
Den Betrag habe ich per Sofortüberweisung gezahlt; im Kundenkonto ist die Bestellung dennoch als unvollständig gelistet.
Auf mehrere Anfragen per E-Mail habe ich keine Rückmeldung erhalten.

Sehr schlechter Service. Ich hoffe dennoch, mein Geld zurück zu erhalten!

________________________

UPDATE 07.03.2016
Hallo Simon,

bitte schickt mit dir Jacke zu. Vielen Dank.

Alexandra

3 marca 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Hi Alexandra,
I'm sorry that you've had trouble with your order.
We have been looking into this and see that we have received your money although the order states "incomplete".
So, would you like me to send your order out or do you wisdh to cancel it now?

You can contact me at simon@muubaa.com if you prefer.


Hi Alexandra,
I tried to reply to your email but our messages are bouncing back. I will send you a tracking number when it is despatched by email and I'll send by sms to the number we have on file.
Thanks
Simon

Oceniono na 1 z 5

Bad communication, item not received

Ordered item online, paid for it, two weeks later rung to find out where is my order and they said items unavailable. No communication at all. Took a week to get through to them. Will never shop again. Wouldn't give any stars at all!!

1 marca 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Dear Nataliya,

We understand that you must feel very upset, unfortunately, every business suffers stock discrepancy from time to time. We sincerely apologise for the inconvenience this has caused you.

Best Wishes,

Muubaa

Oceniono na 2 z 5

Service und Schnitt

Bestellt man aus DE muss man mit hohen Rücksendungskosten rechnen. Das gibt Abzüge für den Service. Eine Jacke sehr eigenartiger Schnitt, hinten viel zu kurz, was im Internet nicht zu sehen war. Ich bestelle dort nicht mehr.

28 lutego 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Dear Customer,

We are sorry that you incurred high courier charge for the return of the jacket. Our website clearly states: "... goods are returned at your own expense". Apologies for replying in English.

Best Regards,

Muubaa

Oceniono na 1 z 5

Incorrectly customer service

Dear, Muubaa!

I can`t understand the attitude that you show toward your clients! I placed an order a week ago. and have written several letters to clarify the status, but haven`t received any answer.
Can you finally clarify the status of my order and give me the reasons why i haven`t received the tracking number yet?

25 lutego 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Dear Violetta,

Please be advised that we do not process orders over the weekend. We have emailed you on the second working day after you placed the order asking for some details. Unfortunately, parcels to Russia can only be delivered to business addresses and so this needs to be very clear in the delivery address. Our customer services will be contacting you again to clarify this.

Best Regards,

Muubaa

Oceniono na 1 z 5

Problems with Customer Service

My order was placed on the 10th of February and I was charged through Paypal. On Feb 17th I sent an email to customers' dept as I hadn't received any news with regards to shipment. Today I sent a second email and still there's no reply. I have tried to call but nobody answers and there's only voice messaging. I'm sorry but this is no customers' service. I need to know if there's something wrong with my order especially since I checked with my credit card and money has already been debited.
___________________________________________________________
Update: Nearly two days after my first review and after another email through the website and unanswered phone calls I still have NO REPLY whatsoever. FYI Order no: WEB18458 - _________________________________________________________________
My answer: Even if I had missed one message from you (although mysteriously the standard messages for my order confirmation and your newsletters are received fine) the fact that you did not attempt to contact me again or that you wouldn't reply to my messages (3 emails and several calls until I finally found someone in your offices to pick up the phone) is certainly not a good example. Anyways hopefully the problem is solved (although I still don't have any shipping confirmation) and I would be glad to update my review in a positive way once I receive my first ever buy from Muubaa and believing that the quality of your products will worth the wait and fuss. Thanx

22 lutego 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Dear Paraskevi,

We had some doubts regarding the postcode you provided and we have contacted you asking for the address confirmation. It is unfortunate that you have never seen the email and we are sad to hear you were distressed about the order progression. I am glad to hear this has been now resolved with the customer services. Please accept our apologies for the slight delay.

Best Regards,

Muubaa

Oceniono na 5 z 5

Yay leather

Love my new leather. At first the site flagged my card company and got in the way of purchasing and I couldn't get in touch with the company, but they tried to contact me (but it went to spam). I eventually made the purchase on my own after consulting with my credit card company.

9 lutego 2016
Opinia niezależna
Oceniono na 3 z 5

Material labeled wrong

I got the murphy coat on sale and it says on the website its 100% wool, but actually its a 60% wool 40%poly fabric. Wouldn't want to pay the original price for that. Fits TTS. Delivery was pretty fast Considering it shipped from the UK

8 lutego 2016
Opinia niezależna
Logo Muubaa Trading Ltd

Odpowiedź od Muubaa Trading Ltd

Dear Larissa,

Apologies for the incorrect fabric information and thank you for bringing this to our attention, we have now corrected this information on the website.

Best Regards,

Muubaa

Oceniono na 5 z 5

Glad I found you

I discovered Muubaa from a recommend by a fashion blogger and am so glad I did. I ordered a suede jacket from the sale and am impressed by the quality and fit. The whole range on offer at Muubaa is stylish and well priced, with a variety you don't find in the shops. Delivery was smooth and I shall be buying again I'm sure.

5 lutego 2016
Opinia niezależna
Oceniono na 5 z 5

great

This was my second time shopping with muubaa...the jacket is of superb quality, cut perfectly, has long sleeves (I really appreciate it being 180cm), smells fantastic and the shipping was surprisingly fast. I already refered many of my friends and can't wait to shop muubaa again.

4 lutego 2016
Opinia niezależna

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