Ich habe über eine deutsche Seite eine Lederjacke bestellt. Der Schnitt ist super und ich habe diese Jacke sofort geliebt! Leider ist die Qualität miserabel, nach kurzer Zeit ist sie an den Nähten g... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Service is good and very quick despite warning some stumbles could be at busy time. Unfortunately, UK 6 in leather shirt appears absolutely huge and ends up at my mum. Pretty weird, cos my three muuba... Zobacz więcej
Love my Muubaa gilet. Product arrived quickly & in mint condition. My only criticism is that I felt the delivery charge to ireland was a little OTT & could do with a re-evaluation. Felt to me... Zobacz więcej
I first discovered the brand on ASOS, and having searched up the brand on both Google and IG I knew I had to make the jump and buy the jacket, and let me tell you - best decision I ever made! Each... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Muubaa redefines what is possible with leather, challenging the notion that leather can only ever look good as a biker jacket (though we do love a great biker jacket). Our design philosophy is about creating current yet timeless pieces that every woman can make her own, everyday. We take what we know to be possible with leather, and push it, often surprising with new ways to use and wear it. Leather never lies - so fit, cut and finish are our hallmark. We experiment with different ways to treat the material, and bring in unexpected details. Indeed, we embrace the variable nature of leather because that means each piece is unique and individual…like the women who wear it. Muubaa has been discovered by the leaders in fashion retail and is now stocked in over twenty countries, including fashion capitals such as London, Paris, New York, Milan and Tokyo.
Dane kontaktowe
Britannia House, Leagrave Road, Luton,, LU3 1RJ, London
- customerservices@muubaa.com
- muubaa.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not quite the standard I expected
My coat wasn't quite the quality I was expecting, not awful but a slight imperfection. They gave me a partial refund though and I was happy with that. Response time was very quick
Great service
Very easy to place my order and kept informed of its progress. The express service was excellent.
Easy purchase
Answered quickly to questions through customer service. And the garment arrived quicker than expected (to sweden). The quality looks good, size a little smaller than expected, but in a good way, since I'm between sizes according to sizing charts and I bought the bigger one.
amazingly soft
I love this jacket - extremely soft leather, very versatile and beautiful !
As expected in quality
Overall, high quality as expected but can run a little on the big side for a petite person. I ordered US 4 based on past reviews but found this jacket to be too big for me and should have ordered a US 2.
Great quality and service
The quality of the leather was exceptional. Sizing was perfect. Really efficient dispatch with no delays.
Very difficult to communicate
I was not able to just pick up the phone and call because there is no USA contact number.
Via email the customer service was terse. It took me forever to get the paperwork I needed.

Odpowiedź od Muubaa Trading Ltd
No answers from Customer Service
My order was placed on the 20th of February and I was charged through Paypal. On Feb 27th February I sent the package back. Although the package returned on 3rd march I didn't recieve any info or refund. Until now they didn't answer to my Email.

Odpowiedź od Muubaa Trading Ltd
Grey leather drape jacket
Look slightly different from site but good quality. Delivery was quick and good communication.

Odpowiedź od Muubaa Trading Ltd
Colour and delivery issues
I ordered a jacket in "anthracite" which looked like a washed black in the website pictures. When it arrived it was a very pale greyish green. Very odd. Good quality but not what I had ordered. Also the delivery was pretty old fashioned: no time slot for delivery and no option to collect from a pick up point so I had to drive 10 miles to collect it. Plus had to pay the postage to return it. Overall, not happy.

Odpowiedź od Muubaa Trading Ltd
Keine Kommunikation, keine Ware
Bisher habe ich weder auf meine Bestellung, meine Zahlung und diverse Anfragen eine Rückmeldung erhalten.
Den Betrag habe ich per Sofortüberweisung gezahlt; im Kundenkonto ist die Bestellung dennoch als unvollständig gelistet.
Auf mehrere Anfragen per E-Mail habe ich keine Rückmeldung erhalten.
Sehr schlechter Service. Ich hoffe dennoch, mein Geld zurück zu erhalten!
________________________
UPDATE 07.03.2016
Hallo Simon,
bitte schickt mit dir Jacke zu. Vielen Dank.
Alexandra

Odpowiedź od Muubaa Trading Ltd
Bad communication, item not received
Ordered item online, paid for it, two weeks later rung to find out where is my order and they said items unavailable. No communication at all. Took a week to get through to them. Will never shop again. Wouldn't give any stars at all!!

Odpowiedź od Muubaa Trading Ltd
Service und Schnitt
Bestellt man aus DE muss man mit hohen Rücksendungskosten rechnen. Das gibt Abzüge für den Service. Eine Jacke sehr eigenartiger Schnitt, hinten viel zu kurz, was im Internet nicht zu sehen war. Ich bestelle dort nicht mehr.

Odpowiedź od Muubaa Trading Ltd
Incorrectly customer service
Dear, Muubaa!
I can`t understand the attitude that you show toward your clients! I placed an order a week ago. and have written several letters to clarify the status, but haven`t received any answer.
Can you finally clarify the status of my order and give me the reasons why i haven`t received the tracking number yet?

Odpowiedź od Muubaa Trading Ltd
Problems with Customer Service
My order was placed on the 10th of February and I was charged through Paypal. On Feb 17th I sent an email to customers' dept as I hadn't received any news with regards to shipment. Today I sent a second email and still there's no reply. I have tried to call but nobody answers and there's only voice messaging. I'm sorry but this is no customers' service. I need to know if there's something wrong with my order especially since I checked with my credit card and money has already been debited.
___________________________________________________________
Update: Nearly two days after my first review and after another email through the website and unanswered phone calls I still have NO REPLY whatsoever. FYI Order no: WEB18458 - _________________________________________________________________
My answer: Even if I had missed one message from you (although mysteriously the standard messages for my order confirmation and your newsletters are received fine) the fact that you did not attempt to contact me again or that you wouldn't reply to my messages (3 emails and several calls until I finally found someone in your offices to pick up the phone) is certainly not a good example. Anyways hopefully the problem is solved (although I still don't have any shipping confirmation) and I would be glad to update my review in a positive way once I receive my first ever buy from Muubaa and believing that the quality of your products will worth the wait and fuss. Thanx

Odpowiedź od Muubaa Trading Ltd
A nice experience in Muubaa- Delivery and service
It's my first time shopping on net abroad, a nice experience in Muubaa!!
The service is really good, delivery from Landon to Taiwan on time.
Jacket and purse have awesome quality.
Yay leather
Love my new leather. At first the site flagged my card company and got in the way of purchasing and I couldn't get in touch with the company, but they tried to contact me (but it went to spam). I eventually made the purchase on my own after consulting with my credit card company.
Material labeled wrong
I got the murphy coat on sale and it says on the website its 100% wool, but actually its a 60% wool 40%poly fabric. Wouldn't want to pay the original price for that. Fits TTS. Delivery was pretty fast Considering it shipped from the UK

Odpowiedź od Muubaa Trading Ltd
Glad I found you
I discovered Muubaa from a recommend by a fashion blogger and am so glad I did. I ordered a suede jacket from the sale and am impressed by the quality and fit. The whole range on offer at Muubaa is stylish and well priced, with a variety you don't find in the shops. Delivery was smooth and I shall be buying again I'm sure.
great
This was my second time shopping with muubaa...the jacket is of superb quality, cut perfectly, has long sleeves (I really appreciate it being 180cm), smells fantastic and the shipping was surprisingly fast. I already refered many of my friends and can't wait to shop muubaa again.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







