M&T Bank Recenzje 252

🚨 M&T Bank — People need to hear this. 🚨

I’ve always had clean payment history, and I’ve always paid on time. Then during M&T Bank’s transition, my January payment was lost on THEIR end — not mine.
Instead of correcting their mistake, they marked me 30 days late.

At the same time, we had a serious emergency at home:
A bathroom leak that caused mold, and with small children, this became a health risk. I reached out under hardship, explained everything, and asked for help.

Here’s what happened instead:
• They ignored my clean payment history
• Hit me with a 30-day late caused by THEIR transition
• Offered almost no support while I was dealing with mold, repairs, and trying to keep my kids safe

Banks claim to care about families and communities — but when you’re actually in a crisis, they push you aside.

I will be filing a complaint with the CFPB (Consumer Financial Protection Bureau) because this is unfair, harmful, and not how a bank should treat customers who have done everything right.

If you bank with M&T, be aware of how they handle emergencies and their own errors.

M&T Bank, fix this. Families deserve better. @CFPB

Wait times are over an hour to speak with representatives! Sadly I’ve only had a few positive experiences with any contact over the years that was kind…95% are horribly rude! When you’re calling about your own money and get treated like a criminal every single time and spoken to like you’re bothering them! I’ve never seen so many mistakes made from a bank (when you’re dealing with others money I guess that is not important!)! My account had over 12 frauds over a few months time.. After I received text alerts and replied with; it was me trying to use my own money but it would be denied again for fraudulent behavior. Please save yourself any unneeded aggravations and DO NOT USE M&T Bank!

I went to a branch in Farmington, CT to renew my 6 month CD. What I discovered is that the customer gets the CD rate correlated with his Account address no matter what branch you use to renew. Different Zip Codes means different CD rates. Other (Online) banks do not do this! Why does M & T. ?They didn't even honor the introductory rate poster on the website because they only use Zip Codes for CD rate setting.

Absolutely HAPPY AND SATISFIED with the way my mortgage loan was handled by Marion Cantor.
everything went smoothly and seamlessly. With Marion Cantor you're in good hands
Thank you Marion and thank you M&T Bank

Worst Customer Service, And Fraud Department In The World..If I could leave less then ! star I would...

This has to be the worst bank ever! Supper Old school, making a payment is a mission! No good!

I recently closed a mortgage with M&T bank. They got their routing number wrong on the paperwork. For the automatic withdrawal, which they require, had a different routing number that they could not explain. Everything is a mystery. They did two withdrawals for the same payment. They are unknowledgeable and arrogant. It's like dealing with middle school children.

I have never encountered a more inept and frustrating banking institution than M&T Bank Name. The customer service is an absolute travesty, marked by incompetence at every turn, and the interminable wait times are nothing short of outrageous. It rarely takes less than 20 minutes and just one agent. It's been over an hour and two agents and I'm still on hold. Local service branch is great, though.

Been a member of this bank for over ten years and this is the second noteworthy issue I have had.

I deposited checks on a Monday and was promptly locked out of my online banking account from Tuesday thru Friday morning. And not only was I locked out, but a business that was already connected to my checking account for payments was locked out as well!

I went back and forth with customer service at 1-800-790-9130 and went back to a local branch (upon their instructions) with no help. Approximately 48 hours later I was just told over the phone that the "verification department" has not only put a hold on the deposited checks, but has also blocked me from accessing my online banking account for FIVE business days!

I then reached out to the M&T CFO, Daryl Bible, and another M&T executive using my LinkedIn Premium account with no response.

Friday morning I received a call from someone on the M&T investigation team who said the checks were finally approved and my funds were available. So I went to a local branch to get a cashier's check for only to be told the recently deposited funds would have to be in the account 10 days before I could get a cashier's check on the funds! I told the teller and supervisor about the call I received saying my funds were available, but they were not hearing it.

On my way out of the branch I sent a text to the investigator who called me earlier, complaining to him about my situation. He promptly called me back and demanded to talk to someone at the bank and after much back and forth between him and a teller, a supervisor, and the branch manager, I was finally able to get my funds!

A day later, one of the executives I reached out to on LinkedIn finally got back to me. A day late and a dollar short as the saying goes! And a week later, still not a peep from the CFO, Daryl Bible.

This was the absolute worst banking experience I have ever had, penalizing a long time customer for depositing some checks! I CAN understand putting a few day hold on some unusual checks until they clear the proper protocols, but to lock me as well as a business out of my online banking was over the top bad. It is no wonder M&T gets just 1.3 stars on this website.

Good riddance M&T!

Absolutely the worst bank possible. I tried to pay off a large loan, 7 days later money still in my account! No payoff! Call them again finding out that they did paperwork wrong, no call no nothing! Tried again today 10/7/2025 probably won’t go through, I had to pay an additional per diem, because of their mistake! Worst bank ever!!!!!!

I had to schedule an appointment for 9 am. I online connected to the video calling website at 9 and by 9:45 am they said I missed the video call and to re-schedule. Really? I also tried to login by phone and it keep saying that the meeting has not started. Might be time to move my money some where else,

HORRIBLE EVERYTHING. I was involuntarily transferred to this bank for my mortgage, and it's been a nightmare. They randomly don't process payments, charge me fees for things that are beyond my control and never resolve the issue. Their mistakes have even hit my credit. I'm moving mortgage companies asap.

The employee Shane it was completely unrespctfull when I was trying to get my account back every Friday is something with the account and I when I got to the account it took me out I did call back and Shane pick when I was hey I think I just spoke to you she hang up on my face

M&T Bank’s mortgage servicing is a mess. The phone reps I spoke with lacked even a basic understanding of how mortgages—and their own systems—actually work. When I questioned an escrow increase, they immediately blamed “higher taxes and insurance.” The problem? My tax and insurance costs had gone down, not up. Once confronted with the facts, the reps had no explanation. I’m about 80% certain they didn’t actually know what escrow is and were just winging it.

Instead of resolving the issue, they placed me on long holds while trying to get answers from leadership. The result was confusion, deflection, and zero accountability. If you’re looking for baseline competence in mortgage servicing, go with a dedicated mortgage company or credit union. Avoid the clown act that is M&T Bank.

Could not find online method to download our 1099 tax form for our business accounts. Called for support. They asked a bunch of questions to authenticate account- all answered. Explained that I could only download monthly statements and didn't see an option for tax forms. They then wanted to know who the admin on the online access was? I explained we are a residential coop and account was opened over 20 years ago and we have used the same online user account. Mind you, I am authorized signer on the account. They kept saying that they would have to block the account if I could not have the admin get on the phone. They also would not provide the name of the admin of the potential 10 prior board officers. They mentioned a change of admin is possible but would take 3-5 days or we could go to a branch office. I said we would go to the brank office to deal with the changes. This is something we already had done when changing the officer names on our account which took time to coordinate among all of us. It would have been nice for them to mention the online access admin.
After the call I tried logging back into our accounts and access was blocked! This was on a Saturday and now we have to schedule a weekday appointment to regain access and continue banking online. Completely unacceptable for Business accounts. It may be time to move to a new bank.

I miss “Peoples Savings!”
Possibly the absolute worst online banking experience on the planet. Their site is either down or won’t let you log in giving “A previous session is still active. Please log out before logging in again. If you closed the browser tab without logging out, wait a few minutes or open a new browser instance to sign in.” as the error message. If I could find another local bank I’d close my accounts and make the move.

I called to report fraudulent transactions I found on my checking account. I was fortunate that Kadi was the person who answered the phone. She was invaluable, knowledgeable, and compassionate. I ended the call with a to-do list of next steps I needed to take. Thanks to Kadi. Instead of feeling defeated, I felt empowered.

This bank has been awful. I paid off a loan on July 9th. Due to the actions of all the employees who have lied to me, it will take me a total of 51 days to obtain the title. Who waits 51 for a title? Two different employees told me that they mailed the title to me. Both lied. Neither of them even cared if they told me the truth. They just wanted to get me off the phone. One was even a supervisor. Get your loan out of this bank before you pay off the loan. You'll be lucky to ever see your title.

The worst bank i have ever worked for .In my TWENTY YEARS of banking i have never ever worked with a manager like the current manager in The Great Neck location,She’s the worst manager i have ever seen in my entire banking career.She was the reason i transferred out from the Manhasset location in 2023.She accused me of being late 27 times in 2022 which was a HUGE LIE HR didn’t do anything about EilShe been reported several times to HR from several employees and HR is not doing anything about her.She literally forced over TEN employees to quit or Terminated their service.In the years that she’s been a manager she did not promoted not one of her employees or did not kept one of them for more than a year.It sad that the bank is not doing anything about it.Former employee Matthew Cheong Stole 95k from the vault M&T Bank did not arrest him nor charge him.They allowed him to go and work at another financial institution.They choose to penalize the other employees Eileen Connors i do believe in Karma it will hit you harder than you think You are just heartless and have no feelings for Humanity.What goes around comes around.You did not give not one of your employees a chance to grow in their career at M&T.

Horrible customer service- they are clueless and can't answer any questions. It is as though they have had no training as to how banking works. The app also rarely works. Use literally any other bank but this one!