Movivan 

If I could leave no stars I would. At first my experience with this firm was positive - easy booking, good price, turned up on time. The three men moved my elderly parents from a second floor flat with no lift to a retirement home. They didn't have a great deal of possessions and furniture so it didn't take too long. Everything seemed to go well until I went to set up my parents tv and the plasma screen was broken. The tv was in perfect working order prior to the move. It was only nine months old. I phoned Movivan to explain what had happened and took photos and sent them with an email. I was contacted by a very unhelpful man who suggested that the tv was already broken and he basically accused me of trying to get a new tv from them which most certainly was not true. He said that it happens all the time which I can believe but I did not do this. He did not believe me when I told him that the tv was carried down four flights of concrete stairs UNWRAPPED and NOT PROTECTED. He said that he had spoken to his staff and they disagreed, which they would. They are not going to admit being at fault as they would have to pay but instead I had to pay more than the cost of the removals again to pay for a new TV for my parents. My parents have very basic contents insurance which doesn't cover this eventuality. DO NOT use this firm as their after service and customer service is shocking. If things go wrong they don't want to know. I am so cross that they could do this to an elderly couple.

Movivan Ltd was very professional, timely and kept us up to date throughout the process respectively.
They were very helpful and delivered a high standard service with no damages which was greatly appreciated. We would definitely recommend their services and would use them in the future.

Thanks

DO NOT TRUST what they say. they lie and sweet talk you to just to take money from you. insurance is a shamble, when they damage your property they will not tell you and when you find out and try to claim the compensation they will call you a lier and will say it was you who damaged your own stuff. they damaged my TV never admitted it and refuse to compensate me £500 for it. they are liars. I WILL NEVER recommend them to anyone
P.S. I reported the damage on the day 7 after the move. And it was never indicated to me the time limit for complaints. I was deliberately misled by Movivan

Really good experience with Movivan. The team in the office were really quick and helpful with the booking and were able to be flexible to meet our ever changing moving date. The guys on the day were polite and worked really hard in the heat going up and down two flights of stairs. Would definitely recommend!

Great movers at a really reasonable price. They disassembled and reassembled items really quickly and made multiple stops to pick up furniture. Would definitely recommend and should I be moving again I'll definitely be back in touch!

Movivan quoted very attractively and created good impression during inventory stage which made us chose them.
So the good news is that we got moved - however having moved numerous times in the past with different companies this was the worst experience we've had to date. The moving team was badly organized, packing literally every spoon on the first day and on the second day moving into a chaotic rush dissembling all our furniture in haste and thrown into the truck with minimal protection.

Result- half of the furniture has experienced damage or at minimum scratch marks and to date (5 months) no response from Movivan to any of my compensation claims for the seriously damaged items I had to completely replace.

Conclusion - competitive pricing but as is often the case you get what you pay. Next time I'll go back to a more professional company.

Very competitive quote and fantastic service. Thank you to Hristo & Mosho are movers who were excellent and got everything done painlessly despite an awkward apartment location to move out of

I wasn`t sure if I can trust people I don`t know to help me move, but the movers from Movivan came as really pleasant, honest, hard working and professional. From the initial phone call, through the visit from their representative, all the way through the moving day, I was nicely surprised by how easily and smooth everything looks when you hire professional movers. The movers were wearing masks and washed their hands frequently as agreed. They even came to collect the boxes after we have unpacked everything. Nothing broken or lost needed to be mentioned too.
I am happy I have chosen Movian and thankful for their hard work and support in this stressful time. Sophie

Outstanding moving firm. They did exactly what was explained and agreed. The movers sent were sharp on time, friendly and hard working. The office was welcoming and quick replying to my numerous emails. Very efficient and not that expensive. I would strongly recommend it as reliable movers!

Awful experience!
Under quoted what was needed so didn’t turn up with the right sized lorry. Were forced to leave washing machine behind and some plants behind. They also missed lots of items eg. bottles in the bathroom.
Succulent plants destroyed when arrived as had not been loaded on the lorry properly - 25 year old cactus was totally squashed! Shoes weren’t packed in pairs so often one box with one shoe, another box with another.
Lastly, boxes weren’t put in the correct room in new house despite clear instructions.
Complained to the company and was told it was our fault and that we weren’t clear what needed packing in spite of on site quote.
Would never use again!

An outstanding company with excellent value for money. When I read their reviews on Trustpilot I almost thought they were too good to be true, but I found them to be everything that they were recommended for.
Everybody I dealt with was polite, attentive and considerate. I had to change my provisional moving date multiple times and Ivan was patient and persistent in setting up the best service for me.
It was a long and demanding moving day, starting at 8.00am and finishing at 6.00pm and throughout the removal men were polite, very patient and worked very hard. They took great care of my property including my plants. They were professional, efficient and delivered a fantastic service. I'd be delighted to use them again if needed and will definitely engage their services for junk removal once I've settled in.

Great experience, good price, on time, listened to instructions, polite, hard working and no breakages.

Helpful, friendly and efficient office staff with very reasonable prices. The movers were very professional: they listened and accommodated requests, worked efficiently and finished within the four hour slot. I wouldn't hesitate to recommend them.

Great service. Good value. Friendly efficient staff

From start to finish, this was a 5 star service. Mukhtar was incredibly patient and helpful as the date of my move kept changing. Throughout, they did everything they could to accommodate what I needed. The packers and removals guys were top notch. Took the stress out of a stressful process. I highly recommend. They were also the best on price of all the quotes I had and the most attentive.

Great service. Kind and polite guys, focused on their job.

Great service, super helpful friendly staff. Will use again.

The worse company . They requested full payment before unloading the good, they also stated it’s part of the terms of conditions in the website. Be very careful with this company especially when they think you wouldn’t pay.
They should’ve sat that because I booked over the phone not on website therefore my contract was the invoice which didn’t stipulate that

Did a great job - friendly removal guys, efficient, helpful, nothing was too much trouble. Asked for directions rather than putting things in the wrong place. Job really well done, would definitely recommend!

Really helpful company & the lads that moved us were excellent. Couldn't fault them, punctual & the price was competitive. Would recommend.