Mouse House Cheese CompanyRecenzje 

313
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

They went above and beyond to get my delivery to me for a very special upcoming event we are having. What friendly helpful people makes a change to be able to speak with a real person. And as for the... Zobacz więcej

Oceniono na 1 z 5

TERRIBLE SERVICE ( ACTUALLY, NO SERVICE AT ALL!!) HAMPERS NOT DELIVERED IN TIME EVEN WHEN OUR HAMPERS ORDERS WERE PLACE 3 WEEKS IN ADVANCE FOR CHRISTMAS, NO ONE IS ANSWERING THE PHONE. THE AGE OLD LAM... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Originally discovered Mouse House through QVC. Now order direct from them. The cheese is superb and extremely tasty with a good range of real delicious flavours. The products are safely and securely... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic cheese and Fantastic customer service! I can't praise the cheese enough, the finest vintage is divine! Had a small problem with a delivery over Xmas, contacted Maria and she sent out replac... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z serami

Napisane przez firmę

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

313 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 40% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(313)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 57

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Oceniono na 5 z 5

I came across this brand via a well…

I came across this brand via a well known shopping channel and it was a great way to discover them. However, nowadays I shop direct as I can control my bundles. I never like red leicester cheese but now I am won over. It is our families new place to go to especially for the christmas cheese board.

28 października 2025
Opinia niezależna
Oceniono na 5 z 5

Super range of high quality cheeses .

Super range of high quality cheeses .
Easy to navigate website as well.
The cheeses always come well packed as well .
I have gifted cheeses from this company many times and they are always well received.
Excellent value for money.
Highly recommend mouse house cheeses

26 października 2025
Opinia niezależna
Oceniono na 4 z 5

First order was delayed but arrived…

First order was delayed but arrived eventually and the cheese is so good I have had 2 deliveries since then with no problems.

20 września 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Thank you for your lovely feedback! We’re glad your first order arrived safely in the end and even happier to hear you’ve enjoyed the cheese enough to order again. It’s wonderful to know everything has gone smoothly since — we really appreciate your continued support!

Mouse House Team

Oceniono na 5 z 5

Delicious Cheeses Great Gifts!

The cheeses are particularly creamy and come in a great selection of flavours. Initially we received some as a gift but now they're on our regular shop! They come well packaged with their own chill packs, very well priced too compared to their competitors - delicious can and will recommend!

17 września 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the creamy cheeses and variety of flavours. It’s great to know they’ve become a regular part of your shop and that you appreciate the packaging and value. We truly appreciate your recommendation and your continued support!

Mouse House Team

Oceniono na 4 z 5

Good choice of tempting products

Good choice of products although some hamper items might not have been available.
The only issue is the inadequacy of timely order tracking, although the delivery was actually on time

24 września 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Thank you for your feedback! We’re glad to hear you were happy with the product selection and that your delivery arrived on time. We appreciate your comment about order tracking and will review this to improve the customer experience. Thank you for choosing us!

Mouse House Team

Oceniono na 1 z 5

Beware underhanded comany

Be careful when placing an order with this company once placed you cannot contact customer service or anyone for that matter phone or email completely ignore, I placed an order on the 11th September and still no cheese or contact with comany 2nd October BUT THEY HAVE MY MONEY, BEWARE BEWARE

2 października 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

We’re sorry to hear about this experience. Unfortunately, we’re unable to locate an order under this name in our system. Our customer service team responds to all emails and phone calls, so it’s possible there may have been a communication issue. If you can please get in touch with our team directly, we’ll be happy to investigate and resolve this as quickly as possible.

Mouse House Team

Oceniono na 5 z 5

REFRESHES THE PARTS OTHER CHEESE CANNOT REACH

Always a pleasure. Repeat order !

28 września 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Thank you for your continued support! We’re thrilled to hear you keep coming back and hope every order is just as enjoyable as the last.

Mouse House Team

Oceniono na 5 z 5

Great service

Great service. Quick delivery time.
Delicious cheeses

21 września 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Thank you so much for your kind words! We’re delighted to hear you were pleased with our service and quick delivery — and even happier that you enjoyed the cheeses. We really appreciate your support!

Mouse House Team

Oceniono na 1 z 5

I like cheese

Happy now. We can all buy as guests, thank you for listening to my comments. 😀All I want is to put in an order but I'm asked to create an account first. I don't want an account, I just wanted to buy a gift hamper as a 'guest'. ☹️

14 września 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Thank you for your feedback, and we’re sorry for any frustration caused. We completely understand that some customers prefer to order without creating an account. We’re pleased to let you know that we’ve now added a guest checkout option to make the process quicker and easier. We hope you’ll give it another try — and we’d love to help if you have any questions!

Mouse House Team

Oceniono na 4 z 5

Took a week before order was…

Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. However, lack of communication in these days of up-to-date information is disappointing

31 sierpnia 2025
Opinia niezależna
Oceniono na 1 z 5

Plain and simply this isn’t cheese as…

Plain and simply this isn’t cheese as you know it. The worst I’ve experience ever.
Received a small hamper of theirs from a client.
The hamper contained 3 cheeses (if you can call it cheese), Garlic & Chive Cheddar, Finest Vintage and one I threw out before deciding to leave a review.
Within the hamper a tiny jar of Tracklements Caramelised Onion Marmalade & Peter’s Yard Rye & Charcoal Crackers plus I think The Fine Cheese Co Rosemary, Olive Oil Crackers.
Threw away the first cheese along with the Garlic & Chive both were this congealed mass of yuk.
As a cheese lover I’m doing you a favor just step away from this company, truly awful cheese ( not sure you can label what their selling cheese ).

30 lipca 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Hello,

Thank you for taking the time to leave a review. After looking into your order, we can confirm that the hamper you received was purchased from another business. However, we do recognise that two of the cheeses included were made by us, and one was from a different cheese producer.

We’re sorry to hear that the cheeses weren’t to your taste. We’ve been handcrafting cheese for over 21 years and take great pride in the quality and care that goes into each batch. While everyone’s palate is different, we’re always open to feedback and sorry that this experience didn’t meet your expectations.

Thank you again for your comments.

Oceniono na 4 z 5

Tasty truckles.

I love Mouse House cheeses. Always look great on a buffet table at functions etc.
Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time to fulfil my order as was suggested. Would have liked to have been informed of this and had to chase my missing order.
That said, a great deal of effort was put into correcting and delivering my order within 24 hours.
Mouse House saved the day as my order was indeed for a family function! Thank you!

27 sierpnia 2025
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Thank you so much for your kind words and continued support – we’re thrilled to hear that Mouse House cheeses are a hit at your family functions and buffet tables!

We’re really sorry for the hiccup with your recent order and for not updating you sooner about the delay with our new flavour. We completely understand how important it is to be kept in the loop, especially when you’re relying on us for a special event.

That said, we’re so pleased we were able to get everything sorted in time and save the day! Your understanding and patience mean a lot to us, and we hope to keep bringing you cheesy joy for many more occasions to come.

Warm regards,
The Mouse House Team 🧀

Oceniono na 4 z 5

Great cheese. Poor customer interaction.

Their cheese is great.A very good selection . Some had long dates, some a few weeks.
But customer interaction is very poor. No email was sent to say it’s been dispatched. No tracking number email either. Quick to send advertising emails though!

2 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Ideal gift!

Once again, excellent service and a great choice of cheeses. A brilliant idea for a gift. Will definitely use Mouse House again.

8 sierpnia 2025
Opinia niezależna
Oceniono na 5 z 5

Delicious - watch you waistlines!

Excellent. Bought 6 truckles as on special offer, all different. Probably not a clever thing to do when you're dieting but I'm trying to be good. I have so far tried G&T (could have more botanicals in my opinion) and lemon cheesecake. Lemon cheesecake is to DIE FOR.
Marie in customer services is lovely;, a fellow cheeseaholic like me! I love the fact that the cheeses are vegetarian too.
One point to raise - the postage labels are batch printed so the date on the label is unlikely to be the date they are sent. Delivery is in 24 hrs and this confused me somewhat but everything was resolved to my satisfaction quickly.

1 sierpnia 2025
Opinia niezależna
Oceniono na 3 z 5

Ordered some cheeses for a gift

Ordered some cheeses for a gift . Arrived Monday , on opening the box was wet and sticky . One of the cheeses wax was split . Also on the invoice 3 cheeses said use by march . Have contacted them by email and messenger on the arrival of the box and now Wednesday still no reply . They state how they are extremely good at customer service and their response time . Still waiting . So firstly I am now at the point do I just not eat these cheeses and let it be a learning kerb . But I spent a lot of money so really disappointed . Wanted to edit the post as I have just heard from the cheese company by phone and a replacement is being sent so I will change the star rating to reflect this . Thank you for getting back to me .

14 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service.

Ordered 2 sets of four cheeses as gifts. Two of the cheeses had a date of 22/02/2025 on them. Contacted Mouse House and they sent replacements for the cheeses which were delivered next day. Excellent customer service, and lovely cheese.

25 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Great service, great products. Yummy.

I've made a few orders over a couple of years and it's always been an excellent experience.
I love the variety of cheese, some truly lovely flavours. Very good pricing too.
The cheese generally has a good long life.

A couple of times when I've ordered lucky dip mystery selections, I've asked to not have a certain flavour included and my request has always been followed. Thanks very much.

7 czerwca 2025
Opinia niezależna

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