Mouse House Cheese CompanyRecenzje 

313
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

They went above and beyond to get my delivery to me for a very special upcoming event we are having. What friendly helpful people makes a change to be able to speak with a real person. And as for the... Zobacz więcej

Oceniono na 1 z 5

TERRIBLE SERVICE ( ACTUALLY, NO SERVICE AT ALL!!) HAMPERS NOT DELIVERED IN TIME EVEN WHEN OUR HAMPERS ORDERS WERE PLACE 3 WEEKS IN ADVANCE FOR CHRISTMAS, NO ONE IS ANSWERING THE PHONE. THE AGE OLD LAM... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Originally discovered Mouse House through QVC. Now order direct from them. The cheese is superb and extremely tasty with a good range of real delicious flavours. The products are safely and securely... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic cheese and Fantastic customer service! I can't praise the cheese enough, the finest vintage is divine! Had a small problem with a delivery over Xmas, contacted Maria and she sent out replac... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z serami

Napisane przez firmę

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

313 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 40% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(313)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 57

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I love the hampers

I love the hampers - they make a great Christmas present. The different cheeses are a delight. Everything is delivered in a sturdy presentation box and delivered in plenty of time for the Big Day!

10 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Slow delivery…

The Xmas order option doesn't make it clear when the order will be dispatched. I phoned to chase my order which is now over 5 days, only to be told there's nothing that can be done - 'I'm just one of thousands'. Not what I wanted to hear - not even a suggestion of putting in another order, for which I'd be happy to pay - for immediate delivery and cancelling and refunding the Xmas order. Lack of imagination and not helpful. And I'll still have to buy a set of cheeses to take away on my trip - but not from this company

7 grudnia 2023
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Hello Ian,

I'm sorry to hear we have disappointed you. We launch Christmas Pre-Orders for our Customers who want to receive there cheeses as close to Christmas as possible. We are unable to check personal notes and these are bulk shipped on the W/C 11th of December to get this closer to Christmas. I apologise that we are unable to move it now as this is less than a week away and you order will be packed waiting for collection so we would have to find it to cancel it, which you can imagine we cannot do.

I will ensure the team make the dispatch date clear next Christmas to ensure this doesn't happen again. Your custom means the world to us, and we can't thank you enough.

If you want to reach out to the team on enquiries@mousehousecheese.co.uk

Mouse House Team

Oceniono na 5 z 5

I’ve had a few deliveries from the…

I’ve had a few deliveries from the mouse house now and really happy with the quality and flavour of the cheese. They’re is a good assortment of flavour’s
The delivery is quick and packaged well. I’ve ordered some Xmas cheese as gifts for my family who all love cheese.

4 maja 2023
Opinia niezależna
Oceniono na 5 z 5

Am a first timer

Am a first timer, really pleased with this company's delivery regime. Not tried the cheeses, and have bought loads. Some as gift top ups, but many for me. Hope they are as great as the reviews state. Happy Cristmas.

4 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Great Cheeses

I have used this company for the past 3 years and have never been disappointed and have sent them as a gift. Great cheeses and very tasty, have already placed my order for Christmas.

19 listopada 2023
Opinia niezależna
Oceniono na 1 z 5

I ordered 3 boxes of cheese off Amazon…

I ordered 3 boxes of cheese off Amazon with an assurance they would be delivered next day. I am still waiting 3 days later, which has completely spoiled my plans. When I tried to contact the supplier I got an automated response saying if I don’t get it within 3 days ask for a refund. Very disappointed.

21 listopada 2023
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Hello Pamela, Have you got in touch with Customer Service as this is not the service we would want you to experience, we have a perfect dispatch rate with Amazon so this is most likely due to delays with Royal Mail. Please get in touch and we will of course send a replacement or issue a full refund.

Mouse House Team

Oceniono na 1 z 5

Just received my box of six cheeses…

Just received my box of six cheeses this is a Christmas present. You would not believe the state of the outer package it looks as if it has been kicked around a football pitch

8 listopada 2023
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Hello Marie,

So sorry to hear this, it seems like Royal Mail have damaged this in transit which is not acceptable. Please can you send an email to Cindy at enquiries@mousehousecheese.co.uk and she will resolve this straight away for you as we pride ourselves on our service and hate that this hasn't arrived in the correct condition.

Hope to hear from you.

Mollie
Founder

Oceniono na 5 z 5

Great Cheese

Great cheese, great company! My favourite is orange/whisky and Christmas pudding!

30 października 2023
Opinia niezależna
Oceniono na 5 z 5

Delighted

This is the third purchase I have made. Lovely cheeses,not disappointed with any of the flavours. Nice quality product ,delivery was straight forward and quick.

22 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Simply the best

We just love these cheeses the best best flavours ever! Texture, colour and flavours can't be matched by other cheeses outside of the Mouse House Cheese Company Haven't had one that we've not enjoyed. Good customer services.

25 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

LOVE, LOVE, LOVE!!!

I have bought from this site 4 times now. The cheese is lovely. The range of flavours is great but I absolutely LOVE "the guru". Its red Leicester and mango chutney. The chesse boxes arrive really quickly and are beautifully packaged and there is usually an intersting offer too. I highly recommend this site.

1 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

One happy customer

Having placed an order for the rainbow box (7 truckles) on the 2nd August, i was disappointed to find that two of the items had a best before date of just over 2 weeks. However after speaking with the supplier, who apologised profusely, i was offered the choice of a replacement or refund which was greatly appreciated.
Great cheeses & fantastic after service when something didn't quite go as expected.

2 sierpnia 2023
Opinia niezależna
Oceniono na 3 z 5

Quick delivery of cheese & wine hamper

Very quick delivery of cheese & wine hamper which was greatly appreciated by the recipient.
Experienced some technical issues with website which complicated the order process (just one of those things, highlighted to the company) but once in contact with Mouse House Cheese Company they resolved the issue swiftly and satisfactorily.

1 sierpnia 2023
Opinia niezależna
Logo Mouse House Cheese Company

Odpowiedź od Mouse House Cheese Company

Hello,

Can you confirm that you have emailed enquiries@mousehousecheese.co.uk as we have no unanswered emails so we would like to resolve this.

Further comment( we still have no emails regarding this- could this have been in your outbox- can you resend? )

Mouse House Team

Oceniono na 4 z 5

Lovely products ruined by a leakage

I bought from this company for my mum’s birthday present and, while the products are great, I was disappointed to find out that the box had leaked once my mum opened it. I did not open the box myself upon receiving it and wrapped it immediately. So when it came to my mum’s special day, I felt let down in realising that the chutney lid was not properly shut and ended up ruining the box and the cracker packaging. It pains me to have to complain and not leave a 5 star review, but I couldn’t let this slide.

4 lipca 2023
Opinia niezależna

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