This would have gotten a 5 but there was a problem with delivery. The company made it right but it wasn’t perfect. Happy with my purchase and the customer service is outstanding!
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’m an international customer (USA). I purchased 3 items. Two items were in one store. The other in the other store. The Super Stars on their Support team sent three emails to ensure I was OK w... Zobacz więcej
In need of an old Mavic spoke of proprietary design which appear to be as rare as hens teeth. Mountain Mania had one in stock and luckily was in rideable distance to collect. Friendly staff in the... Zobacz więcej
Took rear wheel in for spoke tightening and was verbally quoted £20. Picked up and charged £40. Accepting that a verbal quote is an estimate but 100% uplift without any explanation as to why is not go... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Oxfordshire's & Hertfordshire's leading cycle shops that specialise in all bike including Electric, Road and Mountain.
Dane kontaktowe
62 Wantage Road, OX11 0BY, DIDCOT, Zjednoczone Królestwo
- 01235 759366
- sales@mountainmania.co.uk
- mountainmania.co.uk
3,9
Dobra
101 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Gform Moab gloves
Very pleased with my purchase from mountain mania , I’ve been after a pair of these gloves for a while now and they delivered
Thanks a lot ,
29 sierpnia 2022
Good products
29 sierpnia 2022
Good
One of the few places with the item in stock, and still a good price. Speedy despatch and delivery, tracking would have been nice but no worries.
22 sierpnia 2022
excellent
Ordered item two weeks ago failed to come phoned them, was posted on time but failed to be delivered even though tracked as lost by Royal Mail, replacement sent out straight away and received ok
Thank you Abbey
4 sierpnia 2022
Placed our order
Placed our order, despatched quickly and received when we expected it. Some companies advertise parts ex-stock and take your money and don’t supply but Mountainmania actually supplied. Will definitely use again.
29 kwietnia 2022
All good for me
the only place that had the forks I needed , and the service was excellent , fast delivery etc
26 kwietnia 2022
Super fast delivery and goods in store…
Super fast delivery and goods in store as advertised. very happy with the speedy service
21 kwietnia 2022
Perfect, thanks
Great online shopping experience. I received my bike parts very quickly. They're in perfect condition, packaged well and great price. Thanks
18 kwietnia 2022
Good quality product supplied quickly…
Good quality product supplied quickly and efficiently.
28 marca 2022
Item not as described and slow shipping
Ordered on Sunday and they took my payment on Sunday. No shipping info Monday, nothing still on Tuesday so I phoned and was told ‘oh yes, your order is shipping today, so you should have it around Thursday’. Then I get a phone call on Thursday ‘we’re just packing your order and noticed that the web site didn’t have the correct information: the item is ex-demo and has some chips and that’s also why it’s in the sale, so there’s no further discount either’. So they didn’t ship until I chased, then still didn’t ship when they said they would and then told me the item was damaged and it arrived more than a week after I ordered it.
I can see these guys get a lot of good reviews and I don’t usually like to leave bad reviews, but I keep getting an email asking for a review, so here is an honest one.
18 marca 2022
Odpowiedź od Mountainmania
Hi Iain,
We're sorry you haven't had a satisfactory experience. There was an error in the listing which didn't mention the small marks to the top of the bar, however that was the reason for the 25% discount. This is why we chose on this occasion to give you a call and email some additional images over so you could confirm you were happy with them.
I can see from our records that your order was placed on Sunday the 6th, dispatched on Friday the 11th and delivered on Monday the 14th. Our website states 7-10 day shipping, so this does fall well within our usual shipping times.
If you have any other issues please don’t hesitate to get in touch and we will do what we can to help, obviously we don’t want any of our customers left unhappy.
Regards,
Mountain Mania Cycles
I got what I ordered and delivery was…
I got what I ordered and delivery was quicker than expected. Thanks.
17 marca 2022
Staff did everything they could to…
Staff did everything they could to assist in my purchase and check part compatibility. very helpful service with great communication. calling my back when they said they would.
3 marca 2022
Fast and efficient delivery
Fast and efficient delivery of Shimano m7100 rear derailleur. Good stock. Would use again. Thanks
1 marca 2022
Forks were excellent price
Forks were excellent price. Good customer information and quick delivery. Service was very good and an excellent product. Thank you very much.
21 lutego 2022
Great Bike Shop
The guys are super friendly, knowledgeable and nothing is too much trouble. Fast delivery. Also made a trip to visit the shop in person and once again the staff were extremely helpful. Great shop with some great products, awesome service. Will visit again soon. Thanks guys
19 lutego 2022
Great Customer Service
Great Customer Service. I’ve purchased bike part in the afternoon and next day in the morning I had it at my doorstep. Competitive prices, express delivery and a wonderful experience overall. I could not ask for more. Will definitely be back. Thank you!
15 lutego 2022
Good service
12 lutego 2022
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