Order rear paw booties for my dog on the recommendation of his vet and his physio, after spinal surgery. They were delivered very quickly and have enabled him to do long walks on hard surfaces again.... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Having purchased various harnesses, leads, collars and boots from Mountain Dog over the years I couldn't rate them highly enough. They stock great brands, their customer service is second-to-none... Zobacz więcej
Products were dispatched quickly and are good quality. Used Mountain dog many time and always been happy. The only drawback was Royal Mail, so although dispatched next day after ordering with 48 hour... Zobacz więcej
quick delivery and great quality products! Rukka micro towel is absolutely fabulous and I like design that wraps even big dog. Waterproof jacket is nice light weight but do tend to slide up a little... Zobacz więcej
Informacje dotyczące firmy
O Mountain Dog
Napisane przez firmę
Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.
Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.
We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.
These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.
Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.
Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.
Be assured we genuinely care, we are a small but experienced team and love to help.
Our Goal: Happy Customers with Delighted Dogs
Dane kontaktowe
17 Endeavour Park, NE231XA, Cramlington, Zjednoczone Królestwo
- 01670343010
- bark@mountaindog.uk
- mountaindog.uk
4,9
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great prices, wide selection & quick delivery …
Offered the best prices and a wide selection of the Ruffwear goods I was looking for. Easy website & quick delivery, along with status update emails along every step of the way. The only things I would say is the free shipping threshold was set too high (£70 I think) which meant I skipped an upsale as it didn’t give me free shipping, so left it. The other thing is the packaging was underwhelming but more importantly, not eco- friendly. But other than that, yes, I would definitely recommend.
8 marca 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Thank you so much for your positive review Autumn. Our small business really appreciates your feedback.
Great quality and service.
Leads arrived as ordered and both types look to be great quality.
Always hard to know when buying online but really happy with purchase.
11 marca 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Great to hear Charlie! Thank you so much for your review and for choosing Mountain Dog.
Excellent product and service
Excellent product and service. I am very pleased with my experience with Mountain Dog
4 marca 2024
Opinia niezależna
Odpowiedź od Mountain Dog
So wonderful to hear! Our hard working team aim to give the best service we can. Thank you so much for your kind words and for choosing Mountain Dog.
Ordered a K9 Knavigate dog carrier
Ordered a K9 Knavigate dog carrier. Delivered quickly and as expected.
12 lutego 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Always great to hear! So pleased you are happy with our services and the K9 Sports Sack too! Thank you so much for your kind review and for choosing Mountain Dog.
Highly recommend
Great products! Had everything I was looking for, to treat my GSD on his first birthday! Super quick delivery and was packaged really well :) top service!
10 lutego 2024
Opinia niezależna
Odpowiedź od Mountain Dog
So lovely to hear! We hope your GSD had a great birthday! Many thanks your kind review and for choosing Mountain Dog.
Amazing Quality.
Amazing Quality.
Bought a Rukka Protect overall for my poorly dog as he is chewing out his fur due to illness. What an excellent bit of kit. Brilliantly made, quite expensive but well worth it and will probably purchase another and has done the job.
15 lutego 2024
Opinia niezależna
Odpowiedź od Mountain Dog
So lovely to hear the Rukka Protect Overall could help your dog. Thank you so much for your lovely review, our team wishes him a speedy recovery.
If Pasha my dog could speak he would…
If Pasha my dog could speak he would thank you himself. It’s a well fitted robust harness and the material wipes clean, I can’t fault it.
17 lutego 2024
Opinia niezależna
Odpowiedź od Mountain Dog
So wonderful to hear! Thank you so much Pasha! Enjoy your new gear!
Great all round
Plenty of information is included in the website for each item make selection easy. Items were promptly dispatched, arriving in the timeframe stated
20 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Lovely to hear Richard! Our hard working team aim to give the best service we can. Thank you so much for your positive words. Enjoy your new gear!
Excellent Service
Very good customer service and delivery very quick for my dogs ruffwear harness
Thank you, for the great service!
22 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
So lovely to hear Helen, our hard working team aim to give the best service we can. Thank you so much for your kind words and for supporting our small business.
Amazing Company & Service
Amazing service! Always love buying from Mountain Dog they’re reliable and quick to ship and have great prices 11/10 ⭐️
22 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Thank you so much for your amazing review! Thank you so much for supporting our small business!
I ordered two harnesses that I could no…
I ordered two harnesses that I could no longer get at the pet shop. They were easy to order & they arrived in plenty of time. Thank you Mountain Dog
12 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
So pleased to hear we had the harnesses you were looking for Lisa. Always great to hear they arrived in good time. Thank you so much for your review and for choosing Mountain Dog.
Some of the best dog products…
Some of the best dog products available. Everything is of the highest quality, maybe a few pence more but you can see, products like leads, dog coat and so one will last for many years. Super fast delivery and returns if required, great help on the phone too. Thanks
13 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Always wonderful to hear Rodger! Our small business aims to give the best all round experience we can. Thank you so much for your kind words, it's a real pleasure to pass these onto our team.
Excellent products and customer service.
The company could not have been more helpful when we had sizing and design issues buying an winter coat.
They changed Dottie's coat twice without any problems and we are extremely happy with the final result
31 grudnia 2023
Opinia niezależna
Odpowiedź od Mountain Dog
Great to hear Peter! So pleased our team could help you find a winter coat for Dottie. We love happy customers both human and K9 here at Mountain Dog. Thank you so much for your kind words and for supporting our small business.
Price is matched with the quality
I have bought from this company twice the first time a gentleman I think his name was Paul helped me over the phone we were trying to size a dog jacket very difficult over the phone . I find the quality products matched the price I payed . I find you pay a little extra BUT YOU GET THE SERVICE. for me I am happy to pay a little more for quality service .
I wish that thier were more companies with customer service like this.
TO MOUNTAIN DOG
BEST OF LUCK FOR THE FUTURE
3 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Wonderful! Great to hear Paul could help you over the phone. Our small dedicated team aim to give the best service we can, so it is a real pleasure to pass on your kind words to them. Thank you so much for your lovely review and for supporting our small business John.
Bailey LOVES his new harness
Bailey LOVES his new harness!
It’s easy to fit and adjust to the right size, so far it’s been super durable whilst he’s on his adventures, and he looks great!
8 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
So lovely to hear Bailey loves his new harness! Thank you so much for your wonderful review and for supporting our small business!
Frenchies !
Frenchies !! I’ve tried so many but this one fits a treat
Size medium for my two year old
10 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Wonderful the Frenchie shape can be a challenge sometimes! Thank you so much for your review and for choosing Mountain Dog.
5 star quality product
Great service and fast delivery. Ordered the front range harness in M but too small so returned without hassle and re-ordered in L/XL.
Great quality. Happy dog.
Thank you! 🐾
8 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
Wonderful to hear Lois! We love happy dogs here at Mountain Dog. Thank you so much for your lovely review and for supporting our small business.
Brilliant service
Brilliant service. I bought the wrong size and exchanged for a new one, sent everything over but forgot to put return slip in so decided to call them. They picked up the phone super quick but they had by then fixed the problem with the missing document.
Thank you so much for how easy you made this experience 🤍
8 stycznia 2024
Opinia niezależna
Odpowiedź od Mountain Dog
So pleased we could help! Our small hard working team aim to give the best service we can. Thank you so much for your review and for supporting our small business.
Non-stop Dogwear - Bungee Leash
Excellent product so glad i found this lead,
and great service too.
28 grudnia 2023
Opinia niezależna
Odpowiedź od Mountain Dog
Wonderful to hear you're so pleased with the Non-Stop Dogwear Bungee Leash Jackie! Thank you so much for your review and for supporting our small business
Top notch customer service
I had been trawling the internet looking for a waterproof coat for my Black Labrador. On placing the order with Mountain Dog, i realised i had incorrectly entered the delivery address. On emailing the team, i had a response within minutes which is unheard of these days. The coat is high quality and fits perfectly. Would definitely use again and would recommend without a second thought. Many thanks for all your assistance. Definately 5 stars
19 grudnia 2023
Opinia niezależna
Odpowiedź od Mountain Dog
Wonderful Gary! So pleased our hard working team could help and get your coat to the correct address. As a small family business we aim to give the best service we can. Thank you so much for your kind words it is a pleasure to pass them onto our team. Happy trails!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.