Zac & Gabe were extremely helpful and provided great customer service . They made it a smooth and easy process start to finish. I was able to drive away same day. Can’t fault a single thing, having ex... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We arrived at motorpoint, they were friendly and so helpful but also gave us our time to look around the cars. Savannah was really helpful and very professional with our purchase of our car..Other te... Zobacz więcej
Reakcja na opinię
Overall the experience wasn’t too bad, the deal was ok and we were looked after fairly well. Don’t by extended warranty for more than a year however! We bought ours for 4 years at over £1000 after... Zobacz więcej
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When I got home with my new car I noticed that there was no tyre inflation kit, so it was just as well I didn't get a puncture on the 40 mile journey home. Secondly I lifted the bonnet up and the engi... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Napisane przez firmę
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Dane kontaktowe
3 Turnpike Close, NR6 5BD, Norwich, Norfolk, Zjednoczone Królestwo
- 01603 650177
Over 1000 new cars every week
4,6
Doskonała
240 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service
The staff couldn’t have been more helpful. Made the process very simple.
12 stycznia 2026
Odpowiedź od Motorpoint - Norwich
We appreciate your feedback and are so glad our staff made the process simple and were helpful. Thanks for taking the time to leave a review.
Thank you
Motorpoint
Odpowiedź od Motorpoint - Norwich
We appreciate you sharing your positive experience with our team! We're glad they were helpful and informative.
Thank you
Motorpoint
Collected my car just after Christmas…
Collected my car just after Christmas and the service was first class. They didn’t have the one I wanted in stock but found one in quick time.
3 stycznia 2026
Odpowiedź od Motorpoint - Norwich
We're glad you enjoyed your experience and that our team quickly located the car you wanted. Thank you for your positive feedback and for choosing us!
Thank you
Motorpoint
DO NOT BUY A CAR FROM HERE
DO NOT BUY A CAR FROM HERE! Did I say that loudly enough? After sales is non-existent. The warranty covers NOTHING. They sell you a car without the locking wheel nut & think that’s acceptable!!!
2 sierpnia 2025
Opinia niezależna
Odpowiedź od Motorpoint - Norwich
Hi Jeni - obviously I am mortified to read this - we pride ourselves in trying to, and most often succeeding, in delivering great customer service, with empathy being the start point for all customer interactions.
I believe you spoke to our Customer Support line and they gave you some advice relating to this query when you called them - I have looked at the case notes and it appears you were given direction to go to main dealer who would be able to assist - that said, the car should not have been released without a locking wheel nut.
Going forwards, I will call you shortly, I will also ensure that we build a second check of the LWNK to ensure this doesn't happen again. As for our warranty - we have brought all work and contact in house here at Norwich to ensure that we are able to deliver what we promise, speeding the turnaround time on claims, ensuring customers are kept in the loop by people on the ground who do care.
Here to discuss anything - james.odell@motorpoint.co.uk
James
GSM Norwich
Motorpoint gave me a good price for my…
Motorpoint gave me a good price for my car and a competitive price for my new car. The salesman who I was dealing with was very good.
29 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We appreciate you taking the time to leave us a review! We're so glad to hear you were happy with the price for both cars and the service you received.
Thank you
Motorpoint
Fantastic customer service
Fantastic customer service! Dave was so patient with me as I walked around, trying to decide on some good quality cars and wanted to give them test drives.
Savannah was wonderful in helping deal with the financial side of things.
30 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We appreciate you taking the time to leave us a review. We're glad to hear that you received fantastic customer service and that our team members were patient and helpful.
Thank you
Motorpoint
David who dealt with our purchase was…
David who dealt with our purchase was very professional and informative and such an easy process that we drove away with our new car the same day
27 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We appreciate you taking the time to share your feedback. We're happy to hear that the purchase process was easy and efficient, allowing you to drive away the same day.
Thank you
Motorpoint
Good service great team in Norwich…
Good service great team in Norwich thanks to Thomas and Savanna
31 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We're happy you had a great experience with our Norwich team! We appreciate your positive feedback and thank you for your time.
Thank you
Motorpoint
Everyone was very pleasant and no sales…
Everyone was very pleasant and no sales pressure
18 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We appreciate your feedback and are so glad you found our team pleasant and without sales pressure. Thank you for your review!
Thank you
Motorpoint
Sophie is cool
Very nice crew, we looked at an Audi and a Mercedes, Sophie helped us especially with the keys and the payment!
20 grudnia 2025
Opinia niezależna
Odpowiedź od Motorpoint - Norwich
We're so happy to hear that you had a positive experience with our team, especially with the assistance you received regarding the vehicles and payment.
Thank you
Motorpoint
All the staff were excellent and delt…
All the staff were excellent and delt with the resolution, would happily buy again
13 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We're happy to hear that our staff provided excellent service and resolved the issue. Thank you for your positive feedback; we appreciate it!
Thank you
Motorpoint
The service was amazing and very…
The service was amazing and very personal attention. Zac and the team were attentive , polite and helpful throughout.
13 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We're happy to hear that you received amazing and personal attention. It's great to know our team was attentive, polite, and helpful. We appreciate your feedback!
Thank you
Motorpoint
Friendly, helpful and such a simple process!!
The whole process was so easy! I found the car I wanted at a great price and a couple of days later I had it. No hidden fees, no hard sales tactics, just friendly and helpful staff that made everything happen seamlessly. Best car buying experience I have ever had (and I've had about 15 cars now). 5 stars!
11 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We're happy to hear the car buying process was so easy for you. It's great to know you found the car you wanted at a great price, and that our staff were friendly and helpful. We appreciate your 5-star review!
Thank you
Motorpoint
Excellent service
Sold them my car after giving up on the others particularly Carwow (avoid). Trouble free experience, friendly service and a decent price. Paid within 24 hours. Even got a lift!
12 grudnia 2025
Opinia niezależna
Odpowiedź od Motorpoint - Norwich
We're happy to hear that you had a trouble-free experience and found our service friendly. We're glad you received a decent price and prompt payment. Thank you for your positive feedback!
Thank you
Motorpoint
Excellent
Excellent, pressure free service from Zac & Shannon. The whole experience was a pleasure. So much friendlier than other similar style retailers in the area. The freedom to browse cars and take an unaccompanied extended test drive made selecting a new vehicle a pleasure.
8 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We're happy to hear that you enjoyed our pressure-free service and the freedom to browse. We appreciate your kind words and are so glad the experience was a pleasure for you. Thank you for your review!
Thank you
Motorpoint
Great experience from motorpoint
Zac at Motorpoint provided an excellent experience from beginning to end. He wasn't pushy at all and on the test drive he let me go out on my own to get a real feeling for the car . Everything was clearly explained, and he followed up a few days later to ensure I was happy with the purchase.great service from motor point .
1 grudnia 2025
Odpowiedź od Motorpoint - Norwich
We're happy to hear that you had such a positive experience. It's great to know that you appreciated the no-pressure approach and the opportunity to test drive the car on your own. We appreciate you mentioning the follow-up to ensure your satisfaction.
Thank you
Motorpoint
good team work by staff
good team work by staff, especially the two ladies that i delt with Sophie Tate and Shannon Webster ,they both were helpful and knowledgeable , i would recommend anyone to go to Norwich Motorpoint to buy a car, ten out of ten . for the team.
30 listopada 2025
Odpowiedź od Motorpoint - Norwich
We're happy to hear that our team provided you with helpful and knowledgeable support. We appreciate your recommendation and the perfect rating! It's great to know you had a positive experience.
Thank you
Motorpoint
Joshua was very helpful from the call…
Joshua was very helpful from the call centre, he explained everything, great customer service,
20 listopada 2025
Odpowiedź od Motorpoint - Norwich
We're happy to hear that the call center support was helpful and provided great customer service with clear explanations. We appreciate your positive feedback!
Thank you
Motorpoint
Good quality cars and staff competent…
Good quality cars and staff competent and helpful.a really great experience over all aspects
19 listopada 2025
Odpowiedź od Motorpoint - Norwich
Thanks Chris - glad to hear we delivered the great experience - and thank you for telling the world!
Best wishes,
James
Fantastic staff
Right from the beginning, the staff couldn’t have been more helpful and they made the process simple, explaining each step along the way. Would definitely buy a car from Motorpoint again in the future.
23 listopada 2025
Odpowiedź od Motorpoint - Norwich
Thanks Mr Barks, appreciate your kind words and we look forward to welcoming you back in the future!!
Best wishes,
James
Doświadczenie Trustpilot
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