Perfect from the off. No pressure salesman. Gentleman just explained how everything worked, before we start our search. Absolutely spot on service. Quick, easy & very helpful.
Reakcja na opinię
Lokalizacja
Zmień lokalizacjęDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car w... Zobacz więcej
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Massive selection of cars. Helpful friendly staff. No pushy sales, offer advice and help when entering the sales room leaving you to look around at leisure, staff available everywhere if you nee... Zobacz więcej
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The staff member who helped me was very helpful, she was very conscientious, friendly and professional. I felt she knew her job and about the service very well. The service was good and made the proce... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Napisane przez firmę
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Dane kontaktowe
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, Zjednoczone Królestwo
- 0191 2837864
Over 1000 new cars every week
4,6
Doskonała
910 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good showing
I felt at ease as soon I walked in door they came over introduced their self,then let me look around.
9 września 2026
Odpowiedź od Motorpoint - Birtley
Hi Martyn,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you felt relaxed during your visit.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Odpowiedź od Motorpoint - Birtley
Hi Paula,
Thank you for taking the time to leave us a review! I am pleased to hear your experience was a good one! Here at Motorpoint, we thrive off providing our customers an excellent service so we are pleased to hear your feedback is positive.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Perfect from the off
Perfect from the off. No pressure salesman. Gentleman just explained how everything worked, before we start our search. Absolutely spot on service. Quick, easy & very helpful.
9 września 2026
Odpowiedź od Motorpoint - Birtley
Hi Lynnette,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and that you were provided excellent service throughout. I will be sure to pass your kind words onto the team & if we can assist further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Odpowiedź od Motorpoint - Birtley
Hi Jackie,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you were overall happy with the service.
If we can assist you further please do not hesitate to give us a call.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The staff member who helped me was very…
The staff member who helped me was very helpful, she was very conscientious, friendly and professional. I felt she knew her job and about the service very well. The service was good and made the process much easier for me.
31 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Sarah,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you found the team helpful throughout.
If you have any questions in the meantime please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great selection of cars at great…
Great selection of cars at great prices. Went to view one car and ended up buying a different one. No pushy sales just left to view cars and staff are on hand to answer any questions. Easy to part exchange your old car. New car was ready for collection the next day.
3 września 2026
Odpowiedź od Motorpoint - Birtley
Hi Diane,
Thank you for your review!
We're so pleased to hear you found a great selection of cars and appreciated our no-pressure approach. It's wonderful that our staff were on hand to assist and that your part exchange and collection were so easy!
Thank you
Motorpoint Birtley
Amanda the sales representative was…
Amanda the sales representative was really helpful, thoughtful and went above and beyond to make buying my new car such an easy and stress free experience, will definitely recommend motorpoint birtley to others in the future!
3 września 2026
Odpowiedź od Motorpoint - Birtley
Hi Kieran,
Thank you for taking the time to leave us a great review! I am thrilled to hear Amanda was able to offer you a positive, stress-free experience when buying your new car!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Odpowiedź od Motorpoint - Birtley
Hi Ronnie,
We are so pleased to hear that you had a great experience with us, from ordering your car to driving it away. Thank you for your positive feedback!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great Experience, Great Staff
Was very good experience, Lynn Watts was a legend, helped me throughout the whole process of financing , insurance, taxing the vehicle and a couple of coffees, And young lad staff member noticed valve cap missing and put one on , Great Experience All Round , Top Marks , Kind Regds Clive 👍
22 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Clive,
Thank you for taking the time to leave us a great review! I am pleased to hear you speak to highly of your experience with Lynn and that she was able to offer you a great service (plus the valve caps!!!)
I will be sure to pass your kind words onto Lynn and if we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Enjoyed help hand really appreciate…
Enjoyed help hand really appreciate very welcoming and Motorpoint lads couldnt do enough big thank you I will pass experience on Kim .
31 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Kim,
We are so glad to hear that our team was welcoming and provided you with excellent assistance. We truly appreciate you sharing your positive experience with us!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
A great experience
Had great service from Kate, the salesperson who went above and beyond to complete the purchase of a vehicle. Very informative and helpful, and made the whole experience enjoyable and trouble-free. No issues with the car thus far and would recommend Motorpoint.
31 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Morton,
Thank you for your great review! I am pleased to hear your experience with Kate was a good one and that she was able to answer all of your questions. If we can assist you further please do not hesitate to get in touch.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very good company no problems 10/10
31 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Allan,
Thank you for taking the time to leave us a great review! I am pleased to hear your experience was a good one and you had no issues throughout the process. Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
new used car
The guy who i first had contact with was great but when I went to collect the car a few days later he was on holiday and the guy I was dealing with seemed very distant and uninterested. Also the car wasn't as clean as it should have been, i noticed a parking machine ticket in between the hand brake and seat and it was still there after it had been "cleaned" and there was hardly any petrol in it. But so far I'm loving the car.
16 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Andy,
Thanks for your review! I first of all would like to apologise for the experience you had on your second visit with us and the handover agent.
Within Motorpoint Standards we must ensure that the fuel light is not present on the dash at point of handover and all of our vehicles are prepared to ensure this- I will certainly pass the feedback regarding the valet over to our third party valeting company for review.
If we can assist you further please do not hesitate to contact us in store.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Staff were excellent couldn't be more…
Staff were excellent couldn't be more helpful, not pushes let you look around the cars by your self.
15 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Debra,
Thank you for your review! I am pleased to hear that your experience was a good one and stress free!
I will be sure to pass your kind words onto the team and if we can assist you further please do not hesitate to let us know!
Enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kind Staff
My wife and I really appreciated the way Kate Smith on day one of our visit and day two with Lee Frost, treated us, we are in our seventies and the way we were treated and helped was a credit to your staff
14 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Peter,
Thank you for your review!
I am pleased to hear your experience was a good one and that Kate was able to offer you a fantastic service!
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words over to Kate!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
We were very pleased with the member of…
We were very pleased with the member of staff that's served us he was very professional and a very pleasant young man. He was very good explaining everything to is.
16 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Theresa,
Thank you for taking the time to leave us a great review! I am pleased to hear you found the team accomodating and helpful throughout the process.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
From start to finish excellent service
12 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Carole,
Thank you for taking the time to leave us a great review! It's wonderful to hear that you received excellent service from the team throughout your car buying process.
If we can assist you further please do not hesitate to let us know!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent
Kate was excellent throughout the whole process — very professional, helpful and informative.
After taking the vehicle home, I realised it didn’t have the front and rear parking sensors that had been advertised. I emailed Kate, and she immediately passed the issue on to the relevant people to get it rectified.
Although it was a little stressful, as the parking sensors were one of the specific things I had stipulated I wanted in the car, Kate handled everything professionally and made sure the issue was resolved. The parking sensors were subsequently fitted.
I couldn’t fault Kate at all. She was fantastic from start to finish. Highly recommend!
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Motorpoint - Birtley
Hi Nicole,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one and that we were able to resolve the issues with regards to your parking sensors.
If we can assist you further, please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Continuous communication with Nick
Continuous communication with Nick, patient and understanding.
6 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Diane,
Thank you for taking the time to leave us a great review!
I am pleased to hear your experience was a good one and Nick was able to offer you a great service.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great help
Great help, quick service , only issue is car is in garage already for faulty wiper fluid dispense, otherwise fab
3 sierpnia 2026
Odpowiedź od Motorpoint - Birtley
Hi Brooke,
We're glad to hear you received great help and quick service! Apologies you are having an issue so soon! If you wish to discuss your concerns regarding the wiper further please drop me an email on kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.