Mostyns Recenzje 

137
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great website, easy to use and order. We asked for delivery to be held until we returned from holiday and, guess what, they were! albeit we had to phone to tell them we were home, they then arrived p... Zobacz więcej

Oceniono na 4 z 5

Having just built our beautiful spacious new bedroom, we needed blackout curtain- linings for the windows. I used the very user-friendly information on the Mostyns website, to determine the sizes I ne... Zobacz więcej

Oceniono na 4 z 5

Mostyns sent me some samples before I made my choice. Their website gives very clear instructions on ordering and if you want alterations made to ready made curtains, which I did. They arrived 5 days... Zobacz więcej

Oceniono na 4 z 5

I found company browsing on line, I asked for several swatches of fabric for colour and fabric quality, which arrived promptly. The curtains needed altering from pencil pleat to eyelet. Curtains a... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

137 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(137)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great products, great service, great prices!

My wife and I purchased are first two sets of curtains in-store at Southampton, we decided to buy another pair to match and to save a trip to Southampton we bought on-line. The on-line transaction was very easy and the curtains arrived within three working days, excellent service and would thoroughly recommend. We know where to buy curtains in future.

4 marca 2013
Opinia niezależna
Oceniono na 5 z 5

Just what I imagined!

I don't usually buy items on line. However as I have just bought some lovely curtains from Mostyns in store, I want to a duvet cover to match. After looking at Mostyns on line, I noticed that they not only did curtains but other items. I decided to purchase a king size duvet cover on line. The ordering process was easy to follow. Even though I did not receive a confirmation email of my order, I did call Mostyns and they were really helpful on the phone. The delivery went according to the text I received. When I opened the duvet cover and put in on my bed, it was just as I had imagined and I am very pleased with my ourchase. Good quality!

4 marca 2013
Opinia niezależna
Oceniono na 4 z 5

Excellent quality and fast service

We ordered the curtains online and it was a very easy process. The quality of the curtains and the shortening of the length was very good. The curtains were a good price.

The only problem that we had was that the curtains were described as white, but when we got them the colour was more of a natural stone colour. Unfortunately this was a disappointment as we wanted crisp white, which it looked like on the website.

Next time I will go into the shop and check the fabric first, but otherwise the service etc was excellent and I would definitely use them again.

4 marca 2013
Opinia niezależna
Oceniono na 3 z 5

Good price, shame it costs so much to deliver!

I was very happy with the price and quality of the curtains I ordered online. However after placing my order and receiving confirmation I was irritated by the extra £5 (on top of the basic delivery cost) required before my order was processed as we are on the Isle of Wight. The order came from Dorset and yet deliveries to Scotland do not incur any additional costs.

4 marca 2013
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Looking for a reasonably priced pair of curtains for spare room - they were delivered within 3 days - text messages sent to let me know the day and then the hour they would be delivered.

Excellent value for money - what more could you want?

4 marca 2013
Opinia niezależna
Oceniono na 4 z 5

GOOD VALUE

Items of cushions ordered on a Wednesday but needed to make a phone call on following Wednesday to enquire when delivery was to be made. They were then sent next day but in view of internet shops now , the delivery was quite slow considering the items were in stock but pleased with them when they did arrive.

4 marca 2013
Opinia niezależna
Oceniono na 1 z 5

Really bad experience. Rude customer services will not buy again

I ordered curtains that were advertised as black and when they came they were brown.I was cross that they were allowed to advertise these as black as obviously I wanted black but the real problem came when I wanted to return them. Customer services were extremely rude to me and very very unhelpful and still insisted they were black..... Even though she admitted she had not seen them herself!!!
It cost me 15.00 of my own money to return them and I was not refunded. I will never ever buy from here again as I would never get this kind of service in the likes of John Lewis.

4 marca 2013
Opinia niezależna
Logo Mostyns

Odpowiedź od Mostyns

Thank you for your feedback.
We are very sorry that you feel so dissatisfied with the product and service you received.
We do always try to ensure that images are representative of the product, and in this case while the name of the curtains included 'Black' this actually referred to the design detail rather than the background colour, which is clear in the product image.
However, if you felt that any of our staff were rude and unhelpful, please be assured that we will investigate this fully. We pride ourselves in giving high quality customer service and apologise if we fell short in your experience.

Oceniono na 2 z 5

Not very good

I ordered curtains and a valance from them on the 14th dec 2012. I got them 3 days late, and the vance was the wrong colour and so had to go back.
When I got the second valance it was the wrong size and so had to go back. I also had to pay for that postage, which I think was a bit bad.
All in all very bad customer service

4 marca 2013
Opinia niezależna
Logo Mostyns

Odpowiedź od Mostyns

Thank you for your feedback.
We are sorry that you feel that you had bad customer service from us. We did initially send the wrong colour which we then collected. The second valance was sent as per the order and so was not a further error on our part. However, we upgraded the valance to a larger size at no extra cost as a gesture of goodwill. We are sorry that you feel that this was still unsatisfactory service.

Oceniono na 5 z 5

perfect fit

Good range of competitively priced curtains. Unlike most on-line curtain retailers Mostyns will shorten curtains to customers' requirements at a small extra cost. The shortened curtains I ordered were of good quality and fitted my bay window perfectly.

4 marca 2013
Opinia niezależna
Oceniono na 1 z 5

didn't like the curtains and could find no information on returning them.

Would have returned item but could find no return info.

4 marca 2013
Opinia niezależna
Logo Mostyns

Odpowiedź od Mostyns

Thank you for your feedback.
We are very sorry to learn that you did not like the curtains and could not find how to return them. We had believed that our returns policy was clear and easy to access online, and we ensure that all order confirmations include details on how to return unwanted purchases. We will review the site and our email confirmations and see if these can be improved. We have already made improvements to the site to ensure that our Customer Service Telephone Number is prominently displayed which we hope helps.
We hope this experience will not deter you from shopping with us again in the future.

Oceniono na 5 z 5

Excellent service

I had great service and the goods ordered were excellent quality I would recommend to friends and family I will definitely use Mostyns again.

4 marca 2013
Opinia niezależna

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