Moov Electric Recenzje 

131
•
Wynik TrustScore: 3.5 na 5

3,5

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Bought a Swifty one e scooter from this company. It was advertised as being “refurbished/ex demonstration” but obviously hasn’t been checked as yet the battery is completely dead. Put in a service req... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My Jeep 2xe Camou Electric Scooter is outstanding. Super fast delivery. I even forgot to put my door number down, so I emailed customer service and was sorted out straight away. But like I said abso... Zobacz więcej

Oceniono na 5 z 5

Active scooter large wheel scooter. Great quality delivery when promised, had now for 10 months over 1700km no problem ,battery life is now starting to drop, but used everyday for work 8km round trip... Zobacz więcej

Oceniono na 5 z 5

Best service by customer even your product js fault too immediate assist and next day pick up and drop of your escooter. No extra charges all covered in warranty. Customer service is top notch. W... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy
  2. również w kategorii:
  3. Sklep z akcesoriami rowerowymi

Napisane przez firmę

Moov Electric is an online retailer selling high end e-scooters and e-bikes


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

131 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(131)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5
Logo Moov Electric

Odpowiedź od Moov Electric

Hi Ann. Thank you for informing us you haven't received your product. A replacement product has been shipped today and will be with you tomorrow. Accessories and small parts are shipped with Royal Mail tracked delivery and we pay for next day delivery. Unfortunately on the odd occasion this can take a few extra days which seems to have happened. Please feel free to keep the original product when it arrives so you have a spare for future use. I hope this has resolved your problem. Many thanks, Moov Electric Customer Service

Oceniono na 4 z 5

Unfortunately

Unfortunately, I also had issues with my order and have since returned which is disappointing, but customer care within Moov has left me satisfied, even though I have no product lol. Very transparent and quick, and still would recommend giving the company a chance.

20 września 2024
Opinia niezależna
Oceniono na 5 z 5

In the beginning i didn’t believe the…

In the beginning i didn’t believe the company and its product coz previously i faced some issues with some other online sites. But after ordering from this site, delivery went very well and the customer service is top notch i say. They’re very helpful and quick as well. I would suggest you to look forward if you wanna order from this site.

13 września 2024
Oceniono na 3 z 5

Original item appeared to be a repaired…

Original item appeared to be a repaired scooter not just a class d. It worked intermittently for about 50m then no more drive. Moov sent out a replacement at no cost as soon as the old one had been collected and received. My son is happy with the replacement and the only trouble with it was the charge socket is lose. I hope they can be more careful of what they send out in future.

26 lipca 2024
Logo Moov Electric

Odpowiedź od Moov Electric

Hi Gordon. Sorry to hear you were not happy with your experience. As described on the refurbished page of the website, Grade D = Refurbished scooter in perfect working condition, some cosmetic wear and tear, comes with original box and all accessories. This is what you ordered and received. But as soon as it showed a fault, we exchanged the scooter for you as soon as you contacted us. You can see more on the Grading here on the website: https://www.moovelectric.co.uk/collections/discounted-refurbished-stock

Oceniono na 1 z 5

**"Terrible Experience with Jeep E-Scooter: Faulty Product and Poor Customer Service"**

I purchased a Jeep e-scooter at the end of May, and after just 30 days, it developed a fault. It’s now September, and despite two repair attempts, the e-scooter is still not working. To make matters worse, it was returned with a damaged display. When I sent it back for evaluation, I was given a quote to repair the display, along with a claim that 12 mph is the normal maximum speed for this model based on a comparison with another scooter at the repair center.

Fortunately, I had taken pictures before sending it in, which clearly show that the display was undamaged and that the scooter’s max speed is 15 mph, as specified by all sellers and Jeep’s official mobility website.

This has been an awful experience, and it seems the only way to get my money back is to take legal action. I strongly recommend avoiding any e-scooters from Jeep, Ducati, or other car and motorbike brands.

1 czerwca 2024
Opinia niezależna
Logo Moov Electric

Odpowiedź od Moov Electric

Hi Carlo. I'm very sorry you had a poor experience with the Jeep service centre. As with most electronic goods, the manufacturer handles the warranty repairs. We can help to escalate any issues you have with their service centre which we did in your case and were able to secure a refund for you due to the fault they returned your scooter with. We have logged a formal complaint to their team in Italy on your behalf due to your experience.

Oceniono na 5 z 5

What a great company !

What a great company !
I ordered Aprilia scooter for my son which was over half of the retail price.
I was a little sceptical at first as to how cheap it was and wondered why.
After a little research into the company I thought I could trust it so I ordered the scooter.
The delivery was so fast.
So much so I had to get then to drop it at the depot for me to collect as I never imagined it to come the very next day after I ordered it.
The depot was 2 mins from my house so that also added to the ease of purchase.
Took 2 mins to set the scooter up and get it moving.
The quality of the build of great ,feels very sturdy and the acceleration is great to.
My son is over the moon with it.
Thanks again

6 września 2024
Opinia niezależna
Oceniono na 5 z 5

Aprilia esr2 evo electric scooter

Delivered in under 24h. Brilliant price & easy apple payment online. Although product untested, I’m sure my son will be extremely happy with his birthday present.

Let’s hope the after care if needed is just as brilliant.

28 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

To start with the delivery was excellent. Only took 2 days delivery to get to me in aberdeen it was also free! I had an issue with the new scooter though but the customer service to rectify the issue was fantastic!. It ended up being a faulty charger. they sent out a replacement without hesitation.

I would definitely recommend this company!

2 sierpnia 2024
Opinia niezależna
Oceniono na 2 z 5

I couldn’t really ride it the front…

I couldn’t really ride it the front tire was already abut flat when it came and then the front tire popped and I fell

15 lipca 2024
Logo Moov Electric

Odpowiedź od Moov Electric

Hello Zeliha. Sorry to hear you are having issues with a flat tyre on a new scooter. Tyres offten do need to be inflated when the scooter is received, as advised in the manual. Please contact us on service@moovelectric.co.uk so we can either offer you an exchange for a new scooter or a refund in full.

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