Montane Recenzje 12 747

I had a faulty zip on a Montane waterproof jacket that was clearly brand new and unworn. I returned it and it was very well repaired but it cost me £25. On a jacket that had already cost over £250 I was disappointed that the repair was not done free as a courtesy but after reviewing the case, Montane customer service reached out to me and covered the cost of the repair. Excellent customer service from a top draw outdoor brand.
Thank you 🤩

I am very happy with the quality of the product

Great products. Built for long lasting outdoor adventures

Excellent repair service

Top quality equipment at great prices.

Arrived quickly and are a great product, I think I will be wearing these a lot.

I sent my husband‘s Montaine jacket in for repair as it had a tear on the sleeve. It was easy to send the coat to them with details of the damage and what was required. I received a confirmation email on the day they received the parcel and within a week the jacket was sent back fully repaired brand-new.

The product is just what I wanted and I would have given it five stars if it was not for the delivery. The DPD delivery was terrible. They gave very little notice of delivery so I was not in. The package was small(beanie) and more than easily would fit through the letter box. DPD then took it to a collection point three miles away. They gave me a collection date up to the Wednesday. I walked on the Monday to pick it up only to find DPD had picked it as a return to supplier two days early.
On contacting Montane they sorted it out straight away and sent my package via Royal Mail. I received it the following day and it was posted through my letter box.
This is not my first experience with DPD!!!

quick delivery and great kit! worked really well in very poor conditions on Dartmoor including a proper drenching and snow over night

Good communication, prompt delivery. Thanks

Placed my order on a Sunday evening,and it arrived by tuesday afternoon,great service,I purchased a pair of montane terra pants for the second time,as i was so happy with the first pair.In my opinion these trousers are true to size,but also nice to have the stretch waistband.

Sent Montane my gore-tex shell on a Tuesday. It needed a zip repair. Received my fully repaired jacket back on the Friday. Amazing service. Standout efficiency. I'm really happy. Jacket now back in daily use. Well done Montane!

Excellent and responsive customer service. Obviously a company that doesn’t just sell excellent clothing but also cares about the people who buy it and supporting them after the money is in the bank.

Very professional service and quick turnaround following the repair of my goose down jacket.

Delighted, my purchase arrived almost by return of post. Very pleased with the quality of my top…

Really pleased with my fleece, very warm and comfortable

My brew beanies are good. Many thanks

Order received on time and kept up to date with communications. Product exactly what I ordered and quality I already know and trust.

Excellent follow up and advice when I needed to return and replace my waterproof trousers with a smaller size. All very smooth and replacement arrived quickly. The trousers are really good quality.

Just received my jacket back from the repair and it’s a perfect. Can not see where the tear is at all? The process to get it send off and received was very simple and with a fast turn around.