Lebara Money Transfer Recenzje 2245

Odpowiedź od Lebara Money Transfer

17 lis 2017

Hello Kamila, sorry I can only help you in English. Thanks for your feedback. Your transfer was processed on the day you placed it and it has been already sent to the bank. The estimated delivery time is shown to you from the beginning of the transfer as 1 to 3 business days and in the end of your transfer journey we show you the date in which the transfer will be paid out. Because your transfer was placed after banking working hours the first business day is calculated as the next day, which is yesterday, and because of the weekend (which is not part of business days) the maximum delivery date for your transfer is the 21st but your transfer could be paid faster.
I am sorry that the information was not clear for you, I will pass this on to the product team to investigate and improve communication where possible.
If you have any question or would like to talk to us about your account or next transfers, you can email us to moneycare@lebara.com or call 0800 640 6303. Alternatively, we would be happy to give you a call at your convenience.
Kind Regards,
Lebara Money team

Odpowiedź od Lebara Money Transfer

13 lis 2017

Hello Anna, Sorry that I can only help you in English. I have checked your account and your transfers, you have placed one transfer on the 17th and another one on the 19th, we have requested your document so that transfers could be processed, but we had not received the document in time to be able to process them. For this reason, we had to terminate the transfers and send the money back to your account.
We have communicate the document requests and transfers cancellation to you via email, please let us know in case you have not received our communications, please make sure your email address is correct in your account details with Lebara Money.
I see that you have now provided your document and placed a new transfer which has been successfully processed.
I do not see any issues with your account at the moment but if you have any question or would like to talk to us about your account or next transfers, you can email us on moneycare@lebara.com or call 0800 640 6303. Alternatively, we would be happy to give you a call at your convenience.
Kind Regards,
Lebara Money team

Odpowiedź od Lebara Money Transfer

13 paź 2017

Hi Iwona,
Sorry but I can only help you in English.
Thank you for your feedback. We take the security of customers as well as the prevention of fraud very seriously. This means that our systems will check behaviour which we consider to be suspicious and we review transfers when needed. Your transfer got stuck in one of our queues, which our system picked up to be manually checked before we were able to process it. We needed more information before we could send your transfer, we have tried to call you and we have emailed you as well but we have received no reply from you, so we had to cancel your transfer.
No amount was debited from your account and an email was sent to you informing you of the cancellation.
If you have any question or would like to talk to us about your account or next transfers, you can email us to moneycare@lebara.com or call 0800 640 6303. Alternatively, we would be happy to give you a call at your convenience.
Kind Regards,
Lebara Money Team