The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
Bought this for my husband's 30th birthday who just became a dad. He loved it. I needed to check something before I proceeded with the request and the customer service was great. The quality is al... Zobacz więcej
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Amazing company and product. The sweatshirt was of great quality. The colour, just beautiful. The delivery was quick and I'd paid extra for the writing on the sleeve and it was worth every penny.... Zobacz więcej
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My product has a fault with the outline of the design not complete. Have sent 2 emails and a Facebook message over the course of a week asking for this to be resolved, no response to any of my message... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕
Dane kontaktowe
3 Bridge Street, KT22 8BL, Leatherhead, Zjednoczone Królestwo
- hello@momentsmade.co.uk
- momentsmade.co.uk
4,4
Doskonała
163 recenzji
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Couldn’t be happier!!
Honestly couldn’t be more happier with my order. Giving it as a Christmas gift for my and she is just going to be over the moon with it!
19 listopada 2024
I am absolutely overjoyed with my…
I am absolutely overjoyed with my order,, it’s a Christmas present for my son and I can’t wait to see his face,, thank u so much
19 listopada 2024
AMAZING.
Incredibly friendly and efficient service with a superior high quality product. I would definitely recommend.
4 października 2024
Happy customer
From the ordering process, picking the colours and uploading the photo, all of it was easy and painless to do. Had an issue with my photo not appearing on their end, but I had a polite and friendly email stating this and I just sent my photo via email instead.
Had a slight delay in the arrival of the hoodie, (I believe that was more a Royal Mail issue than moments made) but correspondence was quick and reassuring and I received the hoodie in good time. The actual hoodie itself is excellent. The quality of the hoodie itself is lovely, the colours of the hoodie are true to what it shows on their website/Instagram, etc and the design is fantastic. Wouldn’t hesitate to recommend and already thinking of other presents I can order from here!
Thank you moments made! :)
25 listopada 2024
Odpowiedź od MomentsMade
Hi Ali! I'm so happy to hear this. Thank you so much for taking time to share your experience with us. It's our pleasure to be working on your order and can't wait to introduce more new products, and would love to hear your thoughts too! Have a great day Ali!
Many thanks,
Irwan
Founder
No accountability. Nonsense
nonsense. The 'photo' proof was many packages piled together, none of which PROVEDdelivery of my actual package. When I contested it, I was asked if I want a refund, or resend. I have asked REPEATEDLY for a refund as it was a father's day present which has come and gone. I do not want it any more. Give me my money +'express' delivery costs (which by the way, you should remove as an option since your express delivered 6 days later!)
Scam scam scam. Give me my money back.
15 marca 2024
Opinia niezależna
Love these, will buy again!
I have bought two hoodies from momentsmade - one as a birthday present and one as a Christmas gift. Both were beautifully made and true to size, and my partner wears his Christmas jumper all the time. They take a little longer to get because they’re each made to order, so he sure to check the wait times on the website and order a bit earlier than you would with normal things. (Plus you know what couriers and Royal Mail can be like - especially around Christmas!!)
They also seem to be lovely guys and communicate well if you need anything :)
21 listopada 2024
Opinia niezależna
Odpowiedź od MomentsMade
Thank you so much Ceri for such kind feedback. It's been our pleasure to be able to work on your order! Thank you for supporting our growing small business too! We really do value your order and feedback. Please stay in touch and would love to hear their reactions when opening their gifts!
Irwan
Founder
Really high quality.
I ordered a sweatshirt with a picture of my dogs on. Everything was perfect. The jumper is so fluffy and high quality and the embroidery is really good as well. I pilent have wished for better!
18 listopada 2024
Opinia niezależna
Odpowiedź od MomentsMade
Hi Jessie! Thank you so much for your order and honest feedback. So happy to hear that you love our work. Thank you once again for supporting my small business. Hope to hear back from you soon!
Irwan
Founder
Odpowiedź od MomentsMade
Hi Simon! Thank you so much for ordering and taking time to leave your honest feedback. So grateful to be able to work on your order. You're so kind! Thank you for supporting my small business!
Irwan
Founder
Great idea for a product and the…
Great idea for a product and the quality is amazing. Delivered really quickly too.
18 listopada 2024
Odpowiedź od MomentsMade
Thank you so much for your order, Ed. It's our pleasure to be working on your order. Thank you for your support to our growing business! Please take care and wish you a great Christmas ahead!
Odpowiedź od MomentsMade
Good afternoon Graham! Thank you for sharing your honest feedback. I'm sorry to hear that we used the wrong date on your order. I've just found that you sent us an email yesterday and I've reviewed the order that you requested was 13 December 2019, which is XIII.XII.MMXIX embroidery on a Light Grey Hoodie (L) with Pink thread. I can confirm that the design we embroidered for your order was correct. Would you able to send a photo of the order you received to our customer service email (hello@momentsmade.co.uk). Thank you so much!
Irwan
Founder
perfect
perfect, very soft and comfortable. bought as a gift. Great customer service would absolutely recommend
18 listopada 2024
Opinia niezależna
Odpowiedź od MomentsMade
Hi Rhianne, thank you so much for taking time to leave a feedback. Really appreciate this and your support for my small business! Thank you once again, wishing you all the best and a great Christmas ahead!
Irwan
Founder
Order x2 Hoodies
Order x2 Hoodies,
X1 charole and x1 in sandy.
Got my order yesterday and wow is all I can say.. when opening up my order I had a look at both hoodies and I love both of them.
There both so detailed with the design I have placed for them.
I'm so so happy with the way they both look and the writing on the arm.
I haven't ordered myself until a few days ago but have heard about the company and have got 1 myself.
The hoodies are beautiful and cute but are personalised enough to make it special.
Can't wait to give it to my 2 best friends for Christmas
I will defiantly be ordering from here again, can't recommend enough
4 listopada 2024
Opinia niezależna
Odpowiedź od MomentsMade
So happy to hear this! Thank you so much Alessia once again for supporting our small business!
Top quality
I’ve placed four different orders from this company now and I would never consider using anyone else! The highest quality, the best customer service and the fastest turnaround you could ask for!! If the star rating went up to 10, I would still want to give an 11 :)
31 października 2024
Opinia niezależna
Odpowiedź od MomentsMade
You're so kind! Thank you so much Emily for taking time to leave this review. We're so blessed and grateful to be working on your order again and again :)
I really appreciate your support to my small business!
Beautiful Hoodie
Beautiful Hoodie, the detail and quality is perfect
28 października 2024
Opinia niezależna
Odpowiedź od MomentsMade
So glad to hear this, thank you so much Theresa! Don't forget to tag us on Instagram too!
This is a terrible company with no…
This is a terrible company with no accountability because the customer service doesn't exist. I ordered a hoodie for our anniversary and the expected date passed and did not give a gift to my partner.
For your peace of mind don't use them.
25 października 2024
Opinia niezależna
Odpowiedź od MomentsMade
Afternoon Diji, thank you so much for taking time to submit your honest feedback. I'd like to apologise for the delay on your order, which was caused by missing photo for your order. I'm glad to see that your order was delivered within few days of November. Thank you so much once again for your order and I'm sorry for the delay on your order.
Irwan
Founder
Amazing product and quality.
Amazing product and quality.
So easy to order on the website very easy to use and looks just how I pictured it, couldn’t be happier
23 października 2024
Opinia niezależna
Odpowiedź od MomentsMade
Welcome to MomentsMade family Hannah! Really appreciate your feedback and happy to hear that our website is easy to use. Thank you once again for supporting my small business and I'm excited to work on your next orders! Thank you so much!
Irwan
Founder
Customer service - there is none
Quality of garment - great , quality of stitching- excellent ….. the fact it was done in the wrong orientation and also had no contact from customer service even when contacting them every day for a week - poor … very very poor
18 października 2024
Opinia niezależna
Unique Products
This company creates unique masterpieces, and delivers them extremely quickly and has great qaulity products.
17 października 2024
Opinia niezależna
Save your money shop elsewhere
Sent for two matching hoodies same colour different colour writing .. they both arrived on time but one was correct and one was completely wrong …. Wrong in colour and the date was wrong with a jp on the sleeve… with no response on doing anything about it just seems like they have your money as nd are going to do nothing about it … save your money and get it done locally …. I ordered the grey one
4 października 2024
Opinia niezależna
Odpowiedź od MomentsMade
Hi Darren! I'm really sorry to hear that despite your order arrived on time, we have made a mistake on your order. I can see that your order should not have any sleeve text. Would you able to confirm which of the two has mistake? Thank you and once again, I'd like to apologise for this mistake.
Irwan
Founder of MomentsMade
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