Modern Aussies Recenzje 

251
Wynik TrustScore: 3 na 5

2,8

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

When the team goes over and above to get the product in time for a birthday giving on going updates of the package being sent and arriving in my city for the next day delivery. Thanks again for the am... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

🚨🚨 WARNING🚨🚨 What you see is NOT what you get. Products are cheap knockoffs. Not an Australian company. Operates & Ships from China. Good luck s sending something back or getting a refund. Even... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z wyposażeniem domowym

Napisane przez firmę

Sells Home Decor & Other Household items


Dane kontaktowe

2,8

Średnia

Wynik TrustScore: 3 na 5

251 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 89% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,8

Wszystkie recenzje

(251)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 25

Napisz recenzję
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Oceniono na 1 z 5

WORST COMPANY EVER

WORST COMPANY EVER. Order never arrived. Won’t refund me. DO NOT BUY FROM THEM.

Order number is132244

7 grudnia 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Hi there,

Thank you for your feedback. Could you please share your order details with us? We'd love the opportunity to review the situation and turn things around for you. :-)

Thank you,
Sara

Oceniono na 1 z 5

Modern Aussie, Avoid or be very disappointed.

I ordered a product six weeks ago and it has still not arrived, delivery was stated as 7 to 10 days.
I have emailed them but all you get is cliched responses.
Their latest email assured me it is almost here,which the previous email 2 weeks ago
stated, but this one said if delivery was unsuccessful,I could drive to Adelaide airport to collect.
Adelaide airport is almost six hours from where I live, I requested a refund but that was ignored. They are an unreliable and untrustworthy company do deal with.
Avoid at all costs.
After my review was published on Trustpilot I was contacted by Modern Aussies on several occasions stating that they would issue a refund and could I remove the bad review.
One email even gave instructions on how to do it, " in the bottom corner, you will see three dots, click on these and then click delete"
I found that fairly condescending, but I should have expected nothing less . I did receive my refund.

28 listopada 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Steve,

We sincerely apologize for the inconvenience and frustration caused by the delay in your delivery. We're here to resolve this matter for you. Thank you for your patience and understanding.

Thank you,
Sara

Oceniono na 1 z 5

Absolutely shit service they are NOT…

Absolutely shit service they are NOT AUSTRALIAN!!! shipped from China its a drop shop store they buy of temu. Ordered seat covers 3 weeks ago still not arrived tracking says it's coming from China can't get in touch with them they do not reply to emails will be returning my purchase for a refund when it finally arrives will definitely be reporting this site PLEASE DO NOT BUY FROM THESE FRAUDS.

22 grudnia 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Kimberley,

We’re truly sorry for the frustration you’ve experienced. We want to clarify that we are an Australian-based business and are here to assist you. Please provide your order number so we can look into this for you and resolve the matter promptly.

Thank you for giving us the opportunity to assist.

Best regards,
Sara

Oceniono na 1 z 5

ABSOLUTELY TERRIBLE CUSTOMER SERVICE

There was an issue regarding delivery, which admittedly was my fault to begin with, however an email was sent to the company within minutes of the order being placed. There was no effort to assist with the issue what-so-ever even though the order had not been packaged at the time. They still had the order in their possession for another 10 days before being sent to the post office. Plenty of time to assist with the issue. As such, the item was no longer required by the time delivery was received at which point they refused a refund even though I was happy to pay the return postage.
I DO NOT RECOMMEND PURCHASING FROM THIS COMPANY!!!!

2 stycznia 2025
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Hi Pearl,

Thank you for your feedback. We're sorry to hear about your experience and would like to make it right. Could you please share your order details with us? We'd love the opportunity to review the situation and turn things around for you. :-)

Thank you,
Sara

Oceniono na 2 z 5

Poor quality and shipping from…

Refund was given after editing online review and I have been repeatedly called and contacted with requests to further edit the review.

Rather than pestering dissatisfied customers, please work on improving your quality control and service! If you provide a good service, you will receive good reviews. Please do not contact me again.

31 grudnia 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear customer,

We’re sorry to hear about your experience and truly appreciate your feedback. This is not the experience we strive to provide. Could you please share your order details so we can investigate further and work toward a resolution for you?

Thank you,
Sara

Oceniono na 1 z 5

horrible

Dont bother, it’s just another drop shipping chinese company claiming to be australian. Very disappointed to watch my mother open nothing on christmas day.

28 grudnia 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Jai,
This is certainly not the experience we want for our customers. We're here to assist you with any concern and we want to turn around your experience. Please provide us order details to assist you better.
Thank you,
MA

Oceniono na 1 z 5

Blackmail?

I posted to this site in August/September regarding my issues with and false advertising of a purchased item.
Since then I have had several contacts from Modern Aussies offering me credits for future purchases - why would I deal with them again!?
And offered money for me to take down my review. Blackmail.

14 listopada 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Lu,

We’re very sorry to hear about your experience and the frustration it’s caused. This is not how we strive to operate. Please provide any relevant details so we can investigate this matter thoroughly and address your concerns appropriately. Your feedback is valuable in helping us improve.

Thank you,
Sara

Oceniono na 5 z 5

A wild portable gaming time capsule!

My son and I both received an R36S console. The console performs really well and is quite ergonomic in the hands.

Amazed at how many games are available on this unit.

My 7 yr old son is loving the old school games and playing the games his dad grew up with. I’m talking Tony Hawks Pro Skater, Goldeneye, Super Mario Kart etc.

Would 100% recommend one for anyone you know that grew up in the golden era of gaming or anyone that has a serious passion and love for gaming in general.

25 grudnia 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Yani,

Thank you for the amazing review! We're thrilled to hear you and your son are enjoying the console and bonding over the classics. Happy gaming! 🎮

Cheers,
Sara

Oceniono na 5 z 5

Delivery, order no. 134309

While I haven't checked the item yet, as it is a Christmas gift, I was happy with the delivery. 7 total days, including the weekend, and the garden bed had arrived.
Thanks for the prompt delivery so close to Christmas

20 grudnia 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Pat,
Thank you for your kind words! We're glad the delivery was prompt, especially during the busy holiday season. We hope the garden bed makes a wonderful Christmas gift. 😊🎁
Could you share your order # please?
Cheers
Sara

Oceniono na 1 z 5

PRODUCTS NOT IN AUSTRALIA

I ORDERED MY ITEM AND PAID FOR EXPRESS SHIPPING (3-8 DAYS) WITH NOTHING SAYING IT WAS BEING SHIPPED FROM CHINA (TRACKING SAYS ITS STILL THERE AND ITS BEEN A WEEK) DONT ANSWER EMAILS. WOULD NEVER RECOMMEND THIS BOGUS COMPANY OR BUY FROM THEM AGAIN.
EDIT: CALLED ME AND OFFERED A 25% REFUND IF I REMOVED THIS REVIEW. MY ITEM DIDNT ARRIVE IN TIME, IT ARRIVED LATE EVEN AFTER PAYING FOR EXPRESS SHIPPING. THE QUALITY OF THE ITEM IS SUBSTANDARD, FLIMSY AND USELESS. NOTHING LIKE ADVERTISED. I STAND BY MY FIRST REVEIW OF NEVER BUYING ANYTHING FROM THIS COMPANY AGAIN. (ITS NOT LIKE THEY HAVE IT IN STOCK IN AUSTRALIA ANYWAY, IT COMES FROM CHINA)
EDIT 2: RECEIVED AN EMAIL OFFERING A REFUND WHICH I ACCEPTED, HOWEVER A SUBSEQUENT EMAIL WAS SENT WITH A LINK TO THIS REVEIW SAYING THEY WOULD REFUND ONCE THIS REVIEW WAS DOWN. I DONT LIKE BEING BLACKMAILED SO YOU CAN KEEP YOUR REFUND AND THIS REVIEW CAN STAY EXACTLY WHERE IT IS
EDIT 3: THIS COMPANY KEEP CALLING ME TO REMOVE THIS HONEST REVIEW. TRYING TO BLACKMAIL ME INTO REMOVING IT BY OFFERING A PALTRY REFUND. IM QUITE HAPPY TO FORGO SAID REFUND AND KEEP THIS REVIEW PUBLIC IN THE HOPES OTHER PEOPLE DO NOT MAKE THE MISTAKE OF PURCHASING INFERIOR, DODGY PRODUCTS FROM THEM. TO THE OWNER: I WILL NEVER EVER REMOVE THIS REVIEW. AND FOR EVERY PHONE CALL I GET ASKING TO, I WILL MAKE AN EDIT SO IT APPEARS AT THE TOP OF THE REVIEWS SO IT IS THE FIRST ONE PEOPLE SEE.

13 grudnia 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Natasha,
We’d like to investigate this further and resolve the issue as quickly as possible. Thank you for your patience, and we hope to make things right.
Sincerely,
Sara

Oceniono na 1 z 5

I have shopped once with this business…

I have shopped once with this business and never again. Unable to provide tracking information for an order and do not reply to email or Facebook chats within the specified time frame stated on the website. I will raise this as a fraudulent charge on my account as they clearly don’t know how to provide customer service.

7 grudnia 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Hayley,
We apologize for the inconvenience. Your refund is being processed and we will prioritize it for your satisfaction.
We hope to serve you in future.
Regards,
Sara

Oceniono na 5 z 5

Magnetic power bank

I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to Japan. As we all know the phone runs out of power when taking videos photos. This is where the mag.power banks save the day.The communication was very fast when asking questions about products (Thanks Lee)I always ask questions when purchasing .
Regards
Paul

2 października 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Paul,

Thank you for sharing your experience! We're so glad the magnetic power banks have been useful, especially during your trip to Japan. It's great to hear that Lee was able to assist you quickly. Enjoy your stress-free charging! 😊🔋

Cheers!
Sara

Oceniono na 5 z 5

Great console and games

Fast delivery and item was exactly as promoted with great games and nostalgic experience. Would highly recommend for anyone.

8 września 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Chris! Thank you for your feedback! We're thrilled you enjoyed the fast delivery and nostalgic gaming experience. Your recommendation means a lot to us. Happy gaming! 🎮😊
--MA Team

Oceniono na 1 z 5

Ships from China took 4 weeks to arrive…

Ships from China took 4 weeks to arrive and broke when using it for the first time, these reviews about auspost and fast delivery are scammy and seem written by the company, no reply to emails. Contacted my bank for a refund.

10 listopada 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Ryan,

We’re deeply sorry to hear about the delay, the issue with your product, and the lack of response to your emails.
We’d like to address this matter and work towards a resolution for you. Please contact us support@modernaussies.com.au.

Thank you,
Sara

Oceniono na 4 z 5

Like wearing nothing at all "nothing at all"

The shoes feel great! Not gonna lie i was nervous about the change, but im so glad i did. They are comfortable and flexable, i really feel like im wearing nothing. But i know my feet are protected. Glad ive got 2 pairs.
The shipping process needs a little adjustment, honestly. But they finally arrived and i couldnt be happier.

7 listopada 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Jack, Thank you for sharing your experience! We're thrilled to hear you're loving the comfort and flexibility of your new shoes. We'll take your feedback on shipping into account to improve the process. Enjoy your pairs—they sound like a fantastic choice! 😊👟
--MA Team

Oceniono na 5 z 5

What a team

What a team . Didn't hear anything for a couple of day after I ordered from the store but when I made contact to follow up these guys were just fabulous to deal with . Answers straight away with time frames and tracking numbers. So thanks Lee and the team would be happy to uses you folk again . Kind Regards .

6 listopada 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Richard! Thank you for your kind words! We're sorry for the initial delay but are thrilled our team, especially Lee, could provide you with the support you needed. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. 😊
--MA Team

Oceniono na 1 z 5

Buyer beware - shipping delays - no Aussie return

Do not buy from these guys if you think you are buying from Australian stock. And do not trust their delivery times. Although the website uses the word Aussie a lot , products come direct from China.
My order had tracking that did not update for 2 weeks despite my requests. Then I got a response informing of a shipping delay.
The product was ordered on 26 Sept and did not arrive until 26 October.
I requested a refund several times and also checked their policy. They offered 35% refund and keep the product. Due to the delay in shipping I now have no use at all for the product as it was for a specific event.
When they finally sent me an authorisation for a return - the return address was in China.

25 października 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Sue,

Thank you for sharing your feedback. We’re truly sorry to hear about the challenges you faced with your order and the delays in delivery. We understand how frustrating this must have been, especially since the product was for a specific event.

We genuinely want to turn this experience around for you. If you’re willing, we’d appreciate the opportunity to discuss this further and find a resolution. Please don’t hesitate to reach out to us directly at **support@modernaussies.com.au** so we can assist.

Your feedback is important to us, and we’re committed to improving your experience.

Thank you,
Sara

Oceniono na 5 z 5

Email communication was great

Email communication was great. The product is fantastic well made great price lightweight fast drying perfect for travelling. Wish they had more colours.

24 października 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

Dear Glenn! Thank you for your feedback! We're glad you enjoyed the product's quality and features, especially for traveling. We’ll pass along your suggestion for more color options. Appreciate your support! 😊
--MA Team

Oceniono na 5 z 5

Great Service

Could not believe how quickly once the order was placed the response of ModernAusies.An email confirming the order was received (unfortunately found its way in the SPAM file) which was unfortunate.
Next day I received an SMS from Aus.Post that my parcel was in transit and should receive it soon.Thank you Modern Ausies for the prompt service that you provided

31 października 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

G'day Chris! We’re sorry to hear about the concerns you’re having and the lack of communication. If you placed an order with us, you should have received either sms or confirmation email immediately. Sometimes these emails end up in the spam folder, so it might be worth checking there. For your vehicle's compatibility, if the sun shades don’t work for your D-Max, we’ll gladly assist with a return or exchange. --MA Team

Oceniono na 3 z 5

delay with refund

I purchased a gaming device from Modern Aussies that was faulty from the start. After weeks of back-and-forth communication, they confirmed in writing that they would issue a refund but never followed through. Now, they are completely ignoring all my follow-up messages.

Update - they have now followed through with the refund. Have changed the review from a 1 star to a 3 star as it was still a faulty item and refund took too long to process.

1 października 2024
Opinia niezależna
Logo Modern Aussies

Odpowiedź od Modern Aussies

G'day Riley! We're truly sorry for the experience you've had, and we apologize for any frustration caused by the delay in processing your refund. We strive for integrity and transparency in every customer interaction, so it's disappointing to hear that we've missed the mark in your case. Please reach out to us again, as we want to promptly resolve this and ensure you receive the service you deserve. --MA Team

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