Mobily Recenzje 48

I am giving 1 star that is also more I went in Mobily store with my friend to ask regarding internet package near kingdom tower store after that I was sitting inside of store and watching package to decide buy than the security guy suddenly start saying why you are siting go worst experience 5 years using Mobily sim convert into zain thank you

Very unprofessional staff. When I entered into the shop I was standing for 5 minutes and nobody bothered to serve me. There were 5 advisors sitting and having fun with eachother, at last I had to ask them if anyone is serving and then one of them waved his hand rudely and called me on the counter. When I asked him show me the packages her didn't respond and gave me the paper to read. These people are very rude and have no sense how to deal with the customers. No greeting and all were talking with each other in Arabic. The shop was located in front of Gate no 79 of Masij al haram.

I went to Mobily centre King Fahad Road, just for information to have a new prepaid SIM. The gentleman named Naif F Alfanzi welcomed me. I asked him to give me information and he took my iqama. Later on he asked me to pay SAR 250 without informing me and asking me any plan. On being asked he said sorry he couldn't cancel because he had already entered into the system. I did not need that plan which he was going to give me because I don't have any friends or families to call in Saudi Arabia. I could have any new SIM from STC or even Zain just for SAR 50 while I had to pay five times for no reason. I am not happy with their service because they just want to make business as much as they can without asking their customers. I will never reccoment Mobily to anyone.

It's been 16 days since our fibre optic internet service went off. TVs, laptops, phones all dependent on it. Kids had exam papers and one daughter working from home. I missed world cup games and had to use data throughout. We all called the customer services people. After long waits we would get through to find unhelpful individuals. In the first few instances, they said they would send engineers and as per contract this could take 5 days. They came two days later but told us they could not fix it as a new box was required and someone would come in evening to fix. Nobody came. Then constant calls to Mobily customer service including on WhatsApp, sometimes several times in the day as nothing would get done. We kept following up. One customer service rep actually said we should get and pay for some other service if it was so important to us! So why were we paying for their service!! Asked competitor STC if they could service but no fibre optic in our area. However, given exams and work needs ended up.buying an STC sim with a WiFi device for over SAR 2,000. Works OK. But still no Mobily fibre optic working! Constantly follow up. Reply from them was "either you called us before and complaint is already open", "entire area affected" (not true as our neighbours with Mobily were unaffected), "go get another service" or latest is "fibre connection cut" (so why no others are affected?). Never ending excuses. But nobody has come to physically check in last 16 days except 2 times early on when they said they could not fix it but that another team would come to fix it same day or within 24 hours. I am not sure who is in charge of overall customer service or technical services, but they need to get their head out of sand or get fired based on the reviews I've seen seen and our own experience if that is anything to go by! Is the CEO even aware of service problems or do the management lie to him too? The Mobily people provide terrible customer and technical support! They should be ashamed but probably don't even care....

Tried to charge 15x the amount and make a subscription for 4x the initial amount.

Unethical and Unprofessional, asking me to pay 2,500 SR for a line that I disconnected and paid last March 2018 (3 yr line). Its already been 2 years and out of nowhere they're saying there was a penalty. So respectfully, I asked for details or a breakdown of those "fees" on thier main branch, call center and even their social accounts but they can't produce one. Just a vague line, "Please inform the customer that the calculated penalty clause is correct." So they're like just milking money from their previous customers?

Customer service is very poor. Lies upon lies, totally unethical business practices.

They are sending me someone else bills and contract details from past 2 years. I tried emailing their support and once the support confirmed to me that my email have been removed from their database but i am still receiving their emails. I AM NOT THEIR CUSTOMER but i do believe they are pathetic if they cant handle such trivial matters.