I ordered the wrong size. Should have been S23+, The item seems very fragile but I can't really tell as it's too small for my phone, which is my own fault.
Odpowiedź od Mobile-Mate
Dear Greg,
We are sorry to hear that the case you purchased is not compatible with your mobile device.
According to your order details, you purchased a Defender Case for the Samsung Galaxy S23; however, you require accessories for the Samsung Galaxy S23+. You can find our range of compatible accessories here: https://www.mobile-mate.com.au/deviceProducts.html?model=Samsung+Galaxy+S23+Plus&method=deviceProducts&maker=10002
The most efficient way to receive the correct item is to place a new order. This ensures the invoice remains accurate and prevents potential miscommunication. Your new order will be dispatched as usual.
To receive a refund for the original item, please return the case in its original condition to the address listed on your invoice. Please include a note with your invoice number so we can identify the return and promptly issue your refund.
Please contact us if you have any further questions.
Best regards,
Mobile-Mate Sales Team