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Welcome to your local window fashion specialist covering MK and the surrounding areas, we really go the extra mile with a massive choice of window blinds including venetian, vertical, roller, perfect fit, day and night, roman and many more blinds to choose from, all keenly priced and with our bespoke fitting service we will have your blinds fitted in no time. We are able to fit your blinds 6 days a week, our dedicated fitters provide a first class service and can provide you with useful tips and information on how to wash and care for your new blinds and so much more. Whatever the size of your property, we have the blinds for you at a price that’s just right.
22 St Marys Avenue, MK3 5DT, Milton Keynes, Zjednoczone Królestwo
4,1
6 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Sadiq of MSK Blinds was professional, friendly and was great to deal with from start to finish. He installed 4 blinds perfectly, overcoming difficulties with crooked old walls with ease. I’d highly recommend this company.
Amazing company, from start to finish. All the staff are absolutely lovely. The blinds are stunning. Faultless. I wish I could give them more stars!! Please use them, you would be insane not to. Thank you so much, I am over the moon. They look better than I ever envisaged. Well done, you should all be proud of the service you run.
Perfect, professional and very quick respond customer service. So happy with my blinds,perfectly fit. Prices very affordable.100% happily recommend.
I have used this company for 4 years now on few properties and different producs ie verticals and wooden, starting from estimate to order, tracking, speed, quality, knowledge of all the staff cannot fault this company, had 12 blinds fitted today with no mess left behind Mark was amazing as usual and tidy no dust anywhere as had hoover pipe attached to drill anyway overall cannot fault this company reccomend to anyone thanks Phil, and Mark and all team. Joe
I want to keep this factual.
I ordered one single 'perfect fit' metal kitchen blind in white. This item consists of ye blind and a frame. Nothing too challenging for a company specialising in blinds. Paid an amount up front (about 40% from memory).
My old perfect fit blind was damaged so wanted a replacement. Was told that even though the frame was still ok it wouldn't be needed as the new blind would come with a frame as they couldn't just order the blind. My old frame was removed and take to the tip.
Ordered 'perfect fit' blind on 7th August 2023 and was told 2 weeks approx for fitting.
No communication regarding fitting and I had to chase up so emailed them on 23rd October regarding a refund. They apologised for the "oversight" and offered the refund or a fitting and "understood my frustration and anger". I accepted a fitting (but wish I hadn't).
The blind was eventually fitted 28th October (according to my emails). Nearly 3 months wait.
A verbal discussion was had with them about a discount/goodwill gesture which they subsequent denied any knowledge of.
Have now paid in full.
My opinion below:
Blind quality (ok but not great)
Communication - very poor
Price - average
Customer service - poor
EDITED***
With regards to their reply.
I was in contact with the fitter by texts but not calls were made to me or my wife....thos is.simply not true. When I answered the door to the fittwr I was in black shorts and topless having been exercising.......I didn't expect a professional company to bring a child to the fitting appointment!
The whole thing have been very bad and I would believe much of.what they say in my opinion.
That said I can recommend Dave's Blinds who I've used before and had no issues at all.
Odpowiedź od MK Blinds and Shutters
Good afternoon Mr Wiseman,
I'd also prefer to maintain our response and account of events factual, so I thoroughly investigated what transpired and have included my findings below. I must start by saying that I'm sorry if your experience with us wasn't enjoyable. As you can see from our other reviews on Facebook, Google, and other platforms, we are a small business that thrives on a personal approach. We utilise this site to display ALL of our reviews, both positive and negative. You can browse a wide variety of reviews here. https://revu.website/91767
During your initial meeting, our surveyor suggested replacing your broken blind and keeping your frame intact. This would save you money because you wouldn’t need to replace the frame. You paid 45% up front and the remaining amount was due after the fitting, as per your agreement. We sent you a confirmation and then we didnt talk to you again until your blind was ready to fit.
Our fitter asked you where the frame was when he arrived to install the blind. You mentioned discarding it. We clarified that this was the reason we were able to provide you with a lower price. We didn't ask for more money from you; instead, we took money out of our own pockets to order a new frame for you after realising that you may not have comprehended that we wanted the frame.
Throughout the entire process, sir, our director was in touch with you (he can show it with call and Whats app logs). You told our director that you were growing impatient and that you wanted a refund, but you also promised to continue with the task. (This time of year is busy)
We tried calling you and your wife multiple times to let you know we had the frame ready, but you never picked up. Ultimately, Once you did reply, because you were "desperate," our director fitted your blind on his own family time, bringing his small daughter along. You treated him rudely and in an unacceptable manner (which really wasn't required, especially in front of his young child). You were also poorly dressed.
We never requested additional money from you than what was initially requested at the start of the quote. You owed 55% after paying 45%. I asked and my team denied telling you that "someone" had told you that you could forget about the last payment. We have already incurred losses from this process, including our self-employed fitter's wasted trip (for which he was compensated), but as I have already stated, this isn't how we do business and we aim for five-star service.
We all make mistakes since we are only human, and although we tried our hardest to make you happy on this occasion, we were unsuccessful. There is nothing further we can do to attempt to make you happy and we are grateful that you have finally made the last payment and that this has been completed. We really hope you and your wife have a nice Christmas and a brighter new year. I have provided you a final statement proving that this has been done. Wishes from all of us at
MK Blinds
On of the best companies we have ever dealt with.
Helpful, knowledgeable and professional throughout.
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