Out of stock for 60% of my couch but…
Out of stock for 60% of my couch but didn't tell me until after I'd received the first two pieces. Slow to respond to customer service outreach and wasn't really paying attention (their response was about my "replacement" pieces...nope just the original couch I bought and you didn't ship).
It's been two weeks and I still don't have my couch or an estimated delivery date. But they have my $2,400.
Edit: it took exactly a month after placing my order for me to receive everything. They did not really become engaged until after I threatened to do a chargeback on my credit card.

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