It was easy to order the part needed. The part arrived promptly, well-packaged and in good condition. It fitted perfectly and the oven is now fully operational again.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My part arrived in good time. But the other parts that connected to the door no longer fit. I gave the model no. So don't understand why you would send something that doesn't fully fit the oven compon... Zobacz więcej
Easy ordering for fridge door shelf. Ordered knowing it wasn't currently in stock but Minerva aquired the part quickly and sent out faster than i thought would happen. Great communication and updates... Zobacz więcej
Brought new cooker, suppplied with onlry one oven shelf , any good cook needs two shelve , emailed Minerva for a shelf , out of stock, two weeks later email , we got stock, now on way, two shelve cook... Zobacz więcej
Informacje dotyczące firmy
- Dostawca części do urządzeń AGD
- również w kategorii:
- Dostawca części elektronicznych
- Sklep z używanymi częściami zamiennymi i komponentami
Napisane przez firmę
Spares parts supplier for a large range of whitegoods. We have access to over 1 millions spare parts and update our site with new spares everyday.
Dane kontaktowe
55a Halifax Way, YO42 1NR, Zjednoczone Królestwo
- info@minervaparts.co.uk
- minervaparts.co.uk
4,2
Dobra
252 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 9% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Parts arrived on time
28 stycznia 2025
Review: 1 Star (If I Could, I’d Give 0 Stars)
I recently had a terrible experience with this company. Despite providing the exact series and model number for my product, they managed to send me the wrong part. When I reached out to request a return and a full refund, I received no response whatsoever.
To make matters worse, their website doesn’t even have a return page, which makes it clear that they have no intention of processing returns or caring for their customers. It feels like a one-way street with them—money goes in, but it never comes out.
I strongly advise avoiding this website at all costs. Their lack of customer service and refusal to address issues is unacceptable. Save yourself the hassle and shop elsewhere.
21 stycznia 2025
Odpowiedź od Minervaparts
We’re sorry to hear that your experience was not up to expectations. However, we’d like to clarify a few points.
You ordered a grill pan insert, which was clearly shown with photos and measurements on our website. It appears there was a misunderstanding about what part you actually needed, as we do not show an oven shelf as part of the grill pan insert description. If you had reached out to our team for clarification, we would have been more than happy to assist in ensuring you received the correct part.
We processed and shipped your order on the same day via next-day DPD delivery. There was no issue raised with the part until a week later, when we received a request for a refund in a very rude email in tandem with this review. In that email, you also requested that we pay for the return shipping of an item that was correctly ordered based on your specifications.
As for our return policy, it is clearly linked at the bottom of each page on our website. The direct link for that is https://minervaparts.co.uk/en/content/6-returns
We stand by our return process, and once the part is returned, a refund will be issued.
We ask that you kindly follow the correct return procedure, and we’ll be happy to assist you further.
We believe it’s important to resolve issues fairly, and we appreciate your understanding.
Very efficient and fast..thanks
19 stycznia 2025
Done what they said and sourced part…
Done what they said and sourced part and sent
Well done
15 stycznia 2025
Helpful at identifying the right part
Helpful at identifying the right part. Good communication throughout the process and delivery. Very happy with overall experience
10 stycznia 2025
Very helpful with my order even…
Very helpful with my order even changing the part colour in the morning of despatch when I remarked I had really wanted a black part which was out of stock so ordered white. The black part came in the day before despatch and they changed it for me. All working fine
10 stycznia 2025
Only having next day delivery for £10…
Only having next day delivery for £10 as the only delivery option is insane, I didn't need the part particularly quickly and would have happily had second class cheaper postage.
8 stycznia 2025
Cancelled my order. Poor comms
Cancelled my order without any communication or reason as to why. Even after I emailed for a response…. Nothing! Terrible service.
11 grudnia 2024
Poor customer service
I placed an order on 29 December, payment has been taken yet tracking since 30 December simply says 'processing in progress'. I have contacted Minerva 3 times in the last week to enquire about a possible delivery date but no-one has yet come back to me. When will I receive my order?
29 grudnia 2024
Great Company and Service
Produce required was hard to find but Minerva had it in stock.
Straightforward buying process and quick delivery. Painless.
Thank you very much
31 grudnia 2024
Confusing pricing
Confusing pricing, gave the impression delivery was free, but only if you collect, so no need to mention free delivery if you are collecting
18 grudnia 2024
I needed a replacement glass inner for…
I needed a replacement glass inner for my cooker I sent the model number and was sent a link to the bit I needed ordered it everything OK with that except it isn't for my model cooker and doesn't fit now stuck with a glass inner and 67 quid less money have emailed re this and heard nothing back
29 listopada 2024
8 days from start to end result!!
Tory, was very helpful and went that extra mile he sent me the links for the parts that I needed. This helped me identify the correct parts without second guessing. As i struggled to navigate on the minvera parts website. My oven/grill is up an running now!! Great work!!
20 listopada 2024
I had this company recommend to me
I had this company recommend to me.
Web site was easy to find what I was needing.
It arrived quite quickly.
I fitted it as soon as it arrived.
Oven is 100% again.
I know where to go now should I need another part for it.
18 listopada 2024
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