MGY Estate Agents & Chartered Surveyors Recenzje 

145
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I have used MGY on several occasions and have always found them to be very professional, most recently I used MGY to rent out my property in Birchgrove. A special shout out to the staff in Birchgrov... Zobacz więcej

Oceniono na 5 z 5

We had a fantastic experience with MGY from start to finish. Becky and James were an absolute pleasure to deal with – really down to earth, honest and never pushy. They made what can be a really s... Zobacz więcej

Oceniono na 5 z 5

I have recently rented one of my rental properties out with this company they were excellent , I dealt with Sarah Green who was really efficient and kept me updated at every stage of the viewings a... Zobacz więcej

Oceniono na 5 z 5

MGY Radyrs Staff were so friendly and professional, throughout the whole process from start to completion. Big Thanks to everyone, especially Mel and Jonathan.

Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. Firma zarządzająca nieruchomościami
  3. Pośrednik w obrocie nieruchomościami
  4. Nieruchomości – wyceny
  5. Agencja pośrednictwa w wynajmie nieruchomości

Napisane przez firmę

More than just an estate agent we are a people-focused business made up of a team of caring, professional, and diligent experts who happen to be in property. Our reputation has been earned through consistently delivering results for our sellers and landlords, an outstanding level of service for our buyers and contract-holders by matching them with properties that meet their needs, we support and care for the communities we serve and are proud to be your trusted agent. We don’t just see our role as selling houses and renting apartments or helping people find a roof over their heads. Independent since 1987 we achieve the results our customers deserve through being passionate about what we do, it’s our job to make selling-buying-renting or letting as stress-free as possible, and we achieve this through our people. Our mission is to challenge ourselves to make the entire process enjoyable and memorable. A home isn’t a place where you, sleep, cook and keep warm, it is about creating long-lasting memories and feelings of love and security, therefore you will feel at home with MGY.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

145 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(145)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 92

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Professional and friendly service

I have used MGY on several occasions and have always found them to be very professional, most recently I used MGY to rent out my property in Birchgrove. A special shout out to the staff in Birchgrove and Radyr for all their help in marketing the property.

26 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

MGY Cardiff Bay

I have being using MGY for several years and always receive an excellent service. Jake Price and the team are fantastic and I highly recommend using them.

24 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Terrible communication & Service

Their service is very poor. We wanted to move forward with 3 properties and tried to communicate back and forth yet we were ignored, thrown behind and not told what was happening in terms of offers. The agents operating with us were supposed to get back with questions we had and even let us know incase someone else was interested in the properties but instead we’d wake up to checking Rightmove and seeing LET AGREED to properties we put down offers on and asked for updates incase of anything so we could improve our offer. This agency’s letting department do not take young people seriously. It happened back to back with 3 properties we put offers on so it wasn’t just a “temporary” thing.

31 lipca 2026
Opinia niezależna
Logo MGY Estate Agents & Chartered Surveyors

Odpowiedź od MGY Estate Agents & Chartered Surveyors

Dear Robert,

Thank you for taking the time to leave your feedback. We are sorry to hear that you were disappointed with your experience.

When we receive multiple applications for a property, these are presented to the landlord for consideration, and the final decision as to which applicant to proceed with rests with them. This decision is not necessarily based solely on the rental amount offered.

We are sorry if you felt that communication during the process was not as clear or timely as you expected, and we will take your comments on board.

We would, however, like to reassure you that the suggestion that younger applicants are not taken seriously is certainly not reflective of how we operate. All applications are treated fairly and presented to landlords for consideration based on the information provided.

If you would like to discuss this further, please contact Nicola Taylor at nicola.taylor@mgy.co.uk

We wish you all the best with your property search and hope that MGY may still have the opportunity to assist you.

Oceniono na 5 z 5

Valuation Survey

I highly recommend MGY's Surveys & Valuations team. They provided outstanding service from a local company. The entire process was seamless, from the initial phone call to the property inspection and the delivery of the comprehensive written report. The surveyor was exceptionally professional, highly reliable, and very pleasant to deal with throughout. Thank you to the whole team!

17 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

I have recently rented one of my rental…

I have recently rented one of my rental properties out with this company they were excellent ,
I dealt with Sarah Green who was really efficient and kept me updated at every stage of the viewings and she found me really lovely tenants who loved my apartment .

I have dealt with this company for a number years and always had excellent service from all the staff I've dealt with at all their offices so I would deffinatly recommend them if you're looking for good service .

14 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

I have been using MGY Estate agents a…

I have been using MGY Estate agents a few years now to find new contract holders for my property's in Penarth and the difference with other letting agents is Sarah Green ( lettings negotiator) she is incredibly and I feel privileged to have her working for me it is quite a complex world out there with legislation for renting in Wales and she makes every effort to make it as smooth as possible it a pleasure knowing her and working with Sarah.

14 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

We had a really positive experience…

We had a really positive experience with MGY! The estate agents were very friendly, accommodating and maintained clear communication throughout the process. It was never difficult to contact them, and no question was too silly! Thank you very much.

14 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Dawn in the Barry Office

I want to give a special mention to Dawn in the Barry office who has been an absolute pillar of support throughout our time with them. Her professionalism, warmth, and attention to detail are truly unmatched.
Whenever we needed guidance or had questions, Dawn was always there with a reassuring response and expert advice, consistently going above and beyond to support our needs over the years. Having someone so dedicated and approachable made all the difference. We are deeply grateful for everything she has done for us!
Thank you Dawn!

10 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

We'd happily recommend MGY to anyone!

We had a fantastic experience with MGY from start to finish. Becky and James were an absolute pleasure to deal with – really down to earth, honest and never pushy. They made what can be a really stressful process feel much more manageable.

Lily was brilliant at constantly chasing the sale and keeping everything moving, while James and Becky worked incredibly hard behind the scenes to push the process through. We always felt they were open and honest with us, and we genuinely don't think our move would have gone as smoothly without their support.

We'd happily recommend MGY to anyone looking to buy or sell a home. Thank you all for helping us get into our new home!

17 lipca 2026
Opinia niezależna
Oceniono na 1 z 5

Worst "estate agents" EVER!

Worst "estate agents" EVER!! Cancelled appointments without telling me, changed the times of appointments without telling me, lied and denied sending me the appointment times via text message despite me literally showing them it etc etc. James from Radar is especially bad and will also lie that he's been trying to get hold of you to re arrange his appointment time because he cant be bothered respecting people's time and turning up. Never have I encountered a worse bunch of incompetent LIARS. How these people are in business is beyond me. AVOID. YOU HAVE BEEN WARNED

5 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Thank you MGY!

We had a great experience with MGY when buying our first home. A huge thank you to Chloe Philpott, who was fantastic throughout the process. She negotiated the price for us, took us to multiple viewings, and was always caring, kind, compassionate, and understanding. She made what could have been a stressful experience so much easier. We highly recommend MGY, especially Chloe!

10 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

A very pleasant and professional viewing

We made an appointment to view a property in Heath, Cardiff. MGY were able to give us a next day appointment which was very convenient for us.
We were met at the property right on time by Chloe who was a very helpful, professional and friendly representative of MGY.
She had the answers to all our questions and throughout the viewing, we never felt rushed or lacking of information. And for any prospective sellers, Chloe ensured we respected the owner's property during our visit.
Although we couldn't proceed with the property, we'd have no hesitation in recommending MGY from our experience.

15 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Exceptional Service from Melissa White and Charlotte Faletau

Our experience with MGY Radyr has been nothing short of exceptional, and we cannot recommend them highly enough.

A special thank you goes to Melissa White and Charlotte Faletau, whose professionalism, dedication, and genuine kindness made all the difference during what was, at times, a very challenging search for our next rental home. After several disappointing experiences, they never gave up on helping us find the right property. They listened carefully to what we needed, kept us informed every step of the way, and were always patient, thoughtful, and incredibly supportive.

What truly set Melissa and Charlotte apart was their unwavering commitment to providing outstanding customer service. We never felt like just another applicant—they genuinely cared about finding the right home for us and consistently went above and beyond to help.

Having dealt with a number of estate agents throughout our search, we can honestly say that no other agency came close to the level of service we received from Melissa and Charlotte. Their professionalism, empathy, and dedication were exceptional from start to finish.

We are absolutely delighted with our new home and will always be grateful for everything they did for us. Thank you, Melissa, Charlotte, and everyone at MGY Radyr for making what could have been a stressful experience such a positive one. We would not hesitate to recommend MGY Radyr to anyone looking for an estate agent that truly puts its customers first.

26 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

MGY are credible and service was 5 stars.

I dealt with Oliver Karamouzis for the purchase of my new home and then the sales progression team once my offer had been accepted. From the day I viewed the house (10 March) until the day I completed (14 May) the whole experience was amazing. This excellent service helped what is a very stressful time. I cannot recommend MGY highly enough.

10 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Choose MGY if you're selling your home

This is the second time I've sold a property through MGY and honestly, I couldn't recommend them enough!
Steph and the team are informative, transparent and very communicative.
This was a difficult situation due to the reason for the sale and the team's approach made a real difference.

7 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

It was a pleasure to buy with MGY!

It was a pleasure to buy with the MGY team in Cardiff. Maizie Clark was helpful when we arranged a viewing, found a convenient time for a survey and gave us all the information we needed. Nicky Griffith was really helpful in progressing the sale and ensuring the exchange went smoothly. We couldn’t have done it without them!

6 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

I've just moved into my rental…

I've just moved into my rental apartment and the experience with MGY was super smooth. From the viewings to contract paperwork, everything was always as planned. I've had a few viewings with MGY before finally finding my place and they are a helpful bunch. Sian especially from Radyr Lettings office was not only very knowledgeable and thorough but also very nice and approachable person.
I've had minor issues after moving in and their maintenance department was very quick fixing them. I'd recommend their services.

5 lipca 2026
Opinia niezależna

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