Faulty IM5 disgraceful service
Bought a new MG IM5. Beautiful sleek EV with all the latest technology. I had it for a few months. I took it through the carwash. It was in "car wash mode" prior to entering the car wash. The sensors must have been triggered and the car malfunctioned causing the back hatch to fly open. Water was pouring into the back of the car. The electrical and hydraulic mechanisms were damaged when the car wash brush came down on it. I managed to get the car back and the damaged hatch secured shut. I have an insurance claim with repairs due to be conducted this month. The excess will cost me $1000. When I contacted MG they initially ignored my emails for several weeks. I eventually reached someone from " customer care" who was very dismissive. Didn't want to know me. Told me to go through insurance. I then requested that MG look at my car to find the fault and was told this would cost me $225. I was angry about this as I am the victim in this matter, the car should not have malfunctioned this way. I got on to a different who was even more dismissive handballing me back to my insurance company. He said he consulted with his " technical team" and that they advised that a assessment by MG would be pointless. I had put off my repairs for over a month trying to get the car assessed only to be told this. I have not had use of my back hatch for months.
I wish I'd never bought this car. It cost $61,000 and this is the way MG treats their customers when something is faulty with the vehicle. I dont recommend buying anything from the car company.