Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once... Zobacz więcej
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Wonderful customer service(at first my payment wouldn’t go through and I needed help haha), quicker than expected shipping especially over seas, and the product is perfect!!! This was the only place I... Zobacz więcej
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I don’t typically leave reviews but wow! It came on the day they said it would, in the most pristine quality and packaged together very nicely. No dumb Amazon boxes or something unsafe, just wrapped v... Zobacz więcej
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I searched high and low for the perfect Sleep Token hoodie for the hubby for his birthday. Found it at Metalshop. We had a random mishap with not receiving an order confirmation email, but Carol... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
From the day we learned how to walk, we've attended metal gigs, concerts and festivals. For more than 15 years we sell official bands merchandise and since then we've pleased thousands and thousands of our customers. We choose the best products every day not only for our racks but especially for your wardrobes. We aspire not just to sell metal merchandise but to set borders for the metal trends as well. Welcome to METALSHOP.
Dane kontaktowe
Bystřice 174, 73995, Bystřice, Czechy
- info@metalshop.us
- metalshop.us
4,2
Dobra
262 recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
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Clothing is decent but as of August…
Clothing is decent but as of August 2025 there's massive duty fees on imports. If you live outside of Europe BEWARE. I paid $120 for clothing, $33 to ship it, then DHL demanded an additional $45 once the package arrived on US soil for a duty fee that was not disclosed. Metalshop says it's all on DHL yet they don't mention anything about this fee on checkout for their predominantly US customer base.
11 maja 2026
Opinia niezależna
Odpowiedź od METALSHOP
Hey! 🤘
Thanks for your review and for sharing your experience 🖤
We’re sorry to hear the additional import fee came as an unpleasant surprise. When shipping internationally to the US, packages may be subject to customs duties, which are taxes set by US customs authorities. These fees are unfortunately outside of our control and cannot be accurately predicted or included in the checkout price, as they are assessed once the parcel arrives in the destination country.
We completely understand this can be frustrating. Shipping costs and VAT are shown at checkout, however customs duties are handled separately by local authorities and are the responsibility of the recipient.
This information is also stated on our website and can be found here: https://www.metalshop.us/s/terms-of-delivery/
Still, we appreciate your feedback and are sorry for the inconvenience this caused. 🤘🔥
Team Metalshop
My bro loves the metal shirts!
I'm leaving a review for my brother, who is unable to do so. My bro ordered metal shirts from this company, and the customer service has been stellar. Not only did they track the shipment when he wanted to know where it was, but they also followed up to make sure he got it. My bro loves this company and the shirts they make! Unique designs.
15 stycznia 2026
Opinia niezależna
Odpowiedź od METALSHOP
Hello 🤘
Thank you so much for taking the time to leave this review on your brother’s behalf — that truly means a lot to us!
We’re so happy to hear he loves the shirts and the designs. It’s awesome to know they hit the mark.
We also really appreciate your kind words about our customer service. Keeping our customers updated and making sure everything arrives safely is important to us, so it’s wonderful to hear that it made a difference.
Please send our thanks to your brother as well — and if there’s ever anything he needs, we’re always here and happy to help.
Rock on and thanks again! 🤘
Team Metalshop
Odpowiedź od METALSHOP
Great review from an awesome customer – thank you! Enjoy your purchase and stay metal! 🔥
Team Metalshop
Very good service
I think that this shop is fantastic, I am from America and the size chart on their website wasn’t the best, I was recommended to get a size 46 but that was to small and returning would’ve costed to much money so I decided to sell the original pair. But I ordered the same boots in a size 47 later and they are genuinely the most comfortable well fitting boots I have. I would recommend people buy from their website but just find your European shoe size out another way if you are from the states. Thank you metal shop, can’t wait to buy more from y'all in the future.
22 lipca 2025
Odpowiedź od METALSHOP
Hey there!
Thanks so much for sharing your experience! We're stoked you love the boots and found the perfect fit in the end. We totally get that figuring out international sizes can be tricky. Thanks for the tip about finding your European shoe size - that's super helpful for other customers from the States! We appreciate your understanding and can't wait to have you back for more. Rock on! 🤘
Team Metalshop
Odpowiedź od METALSHOP
Hello,
It sounds like there might be some confusion about the charges you encountered. Just to clarify, what you experienced wasn't a Cash on Delivery (COD) charge. These were customs fees, which are sometimes applied in the US to goods imported from the EU.
Customs fees are a separate thing from the actual cost of the item and the shipping charges. We're sorry for any confusion this may have caused! Customs fees vary depending on the order value.
Team Metalshop
Excellent product
Product arrived quickly and was high quality leather, would definitely recommend this company
20 lipca 2025
Odpowiedź od METALSHOP
Thanks for the review! It’s great to know we met your expectations. See you next time! 🤘
Team Metalshop
Over $100 of hidden customs and fees
Zero transparency that they ship from Czechia. To give a 100% honest account of my experience, there actually is a disclaimer that "Additional customs fees and import duties may apply upon delivery to your country." But they don't specify what countries that applies to. With the .us domain and a very generic "your country", I expected them to ship from the U.S., and I thought that the disclaimer was for customers ordering from outside. An additional disclaimer "We ship from the Czech Republic." would have been helpful. Two days after ordering I received an additional invoice from UPS for over $100 of customs and fees.
24 lipca 2025
Opinia niezależna
Odpowiedź od METALSHOP
We appreciate your feedback and understand your frustration regarding the shipping origin and customs fees.
While we do state on our contact page that we are based in the Czech Republic (https://www.metalshop.us/contact/), we acknowledge that this information could be more prominent during the ordering process.
We encourage customers with any questions or concerns to reach out to us directly. It's disappointing that you chose to leave a negative review without giving us the opportunity to address your concerns first.
Regarding the customs fees, these are unfortunately determined by US import policies, which are beyond our control. We recommend customers familiarize themselves with these policies when ordering from international retailers.
We are always striving to improve our customer experience, and appreciate your input. 🤘
Team Metalshop
Odpowiedź od METALSHOP
Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop
Fast AF
These are my second pair of New Rocks!! Obsessed with this style! Can’t wait to wear rock these bad boys!!! Shipping was fast AF!! Thank you for your speedy shipping :)
20 czerwca 2025
Odpowiedź od METALSHOP
Thanks for being with us! Your satisfaction is our driving force. Enjoy your New Rocks, we love them too! 🤘
Team Metalshop
Odpowiedź od METALSHOP
Thanks for the review! We’re glad we didn’t let you down. 🤟 Keep rocking!
Team Metalshop
Great selection and prices.
Great selection and prices.
Delivery time was exceptional.
Will be making more purchases for sure.
22 czerwca 2025
Odpowiedź od METALSHOP
Big thanks for your feedback! May our gear bring you joy and music always be with you! 🎶🤟
Team Metalshop
I love my black steadys boots 30 hole
I love my boots. I can't get them anywhere but from you guys.i never have to cut stuff off cause there's nothing wrong with how they look. I'm probably the only one that has a pair in utah.
20 czerwca 2025
Odpowiedź od METALSHOP
Your satisfaction is our greatest reward! Thank you for being with us. 🎸 Wearing those you look like the metal king of Utah! Enjoy :)
Team Metalshop
Good quality so far
Boots are good quality just wish they were a little wider in the toe box.
13 czerwca 2025
Odpowiedź od METALSHOP
Thanks for the amazing review! We’re so glad you’re happy with us. They will fit even better during the time! Metal forever! 🤟
Team Metalshop
Metal Shop has 5 star shipping
Metal Shop has 5 star shipping, the quality is amazing and worth buying in my opinion, product came in perfectly as described.
19 czerwca 2025
Odpowiedź od METALSHOP
Thanks for the five stars! We’re happy you’re satisfied. Enjoy your new gear! 🔥
Team Metalshop
METALSHOP are one of the GOATS
Ordering is always quick and easy. Never are there any hassles. Deliveries are always on time and merchandise is properly packed. Never any damage.
20 czerwca 2025
Odpowiedź od METALSHOP
This makes us super happy! Thanks for the amazing feedback. May our products bring you nothing but joy!🤘🏻🖤
Team Metalshop
Metal Is King!
The great selection of rock bands and heavy metal bands plus death metal bands. Many items in metal shop are not available elsewhere.
18 czerwca 2025
Odpowiedź od METALSHOP
Thanks for the perfect rating! We’re thrilled everything was in order. Rock on! 🤘
Team Metalshop
My New go to Concert Shoes
This was a simple and great experience of purchasing these shoes. This website is a God send with the current tariffs active within United States. Finding a website that can ship in the country without added on costs.
These shoes are spectacular I wore them for the first time for the Stray Kids World Tour and I walked close to five miles in these shoes in 93 degree temp. They definitely give you a workout with the added on weight from the platforms but they were so comfortable at the same time.
I will definitely revisit when ever I’m ready to spend on more New Rock shoes. They are definitely worth the investment. Make sure to invest in a leather shoe care kit to make sure they stay nice and fresh. These shoes are my new go to concert shoes !! I love them 💕
10 czerwca 2025
Odpowiedź od METALSHOP
Hi Renae, Big thanks for your feedback! It truly made our day, it motivates us to continue doing what we love - make our customers happy and share our common passion! May our gear bring you joy and music always be with you! 🎶🤟
Team Metalshop
On time on budget fits comfortably…
On time on budget fits comfortably would recommend
21 kwietnia 2025
Odpowiedź od METALSHOP
Your satisfaction is our greatest reward! Thank you for being with us. 🎸
Team Metalshop
Super fast shipping.
22 kwietnia 2025
Odpowiedź od METALSHOP
Five stars from our great customer? That’s an honor for us! Thank you for your support! 🖤
Team Metalshop
I came across MetalShop while searching…
I came across MetalShop while searching for quality merch from favorite European groups, which can get pretty pricey with international shipping, etc.
MetalShop's selection looked quite impressive, and their reasonable prices, combined with a low shipping cost convinced me to give them a try.
I was able to track my order from labeling to UPS delivery. It made it's way from Czechia to Oregon in a brief 5 days time. It was with a good amount of anticipation that I opened up the goods...
And there's no way I'd be writing this long of a review if I wasn't either especially pleased, or displeased with what I found inside, but all of that will have to wait until next time, on account of I been kicked in the hiney by a wild mule, and I'll be damned if I'ma gonna let that ornery bugger run off without a helluva whoopin'!!! 🖤💀🖤
22 kwietnia 2025
Odpowiedź od METALSHOP
We're stoked you discovered us and gave us a shot! It's awesome to hear your order zipped from us to you to Oregon so quickly. Rock on and thanks for the love! 🖤🤘
Team Metalshop
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