MetaGeeks Recenzje 724

I ordered Perfect Cell Ichibansho from MetaGeeks on 28th Feb which is suppose to release in April, I contacted MetaGeek in Aug to chase them, it told me no shipment until Sep, Now the order is over 180 days, it is very difficult to get my money back, but I will still try to claim it, it is shame on this company. I sent email many times to MetaGeek support since last week, no response, Do not buy or preorder anything from it now. It is scam.

Pre ordered 2 demon slayer banpresto plushies on August 26 set to release on August 31. After the date passed, I found other sites that sold the plushies & were in stock. I contacted the company asking for a refund & they were understanding & told me it would be around 10 days for my money to come back.

Come by over 10 days, still no refund issued to my card. The site is also down so I have little to no way to properly check. Hope they fix this & not run away with other people’s money :(

(A shame because with non-pre orders, they arrived fairly quickly)

i placed an order for the vegeta db super heroes last month and i noticed he was out already on alot of webesite and just yesterday i noticed him in stock at my local figure shop so i cam eon to check what wa sgoing on only to find their website ha sbeen closd down!... luckly i place dteh order not too long ago and through paypal, who issued me a refund straighta way!... i have justs started collecting dragon ball figuarts over teh last 2 months and made sure to research in teh companies i was placing orders/pre orders with, am utterlly shocked and disguested at how this company ended up doing this.. truley a wolf in sheeps clothing!, hope everyone is able to get tehir money back!!!!

So I placed an order for SHF Piccolo Dragonball Super: Super Hero on the the 6th June it was implied he was due in, as he was out for ages! I asked for a refund last week was told it takes up to ten days now they’ve took down the website! James Hudson is the person in charge!

I have been waiting since for nearly a year for a pre order to release but I am mostly worried if I won't get my figure or my money back now as the website is closed

Scam of a company. Placed a pre order for two DBZ figures in March for release at the end of August, emailed when they were due and got told they were having issues with suppliers. Website is now closed with no updates or messages and seem to of ghosted all of their customers and scammed a ton of people. If you have any orders open try to get your money back through PayPal, bank or credit card.

I placed this order in February earlier this year, I've had emails back saying that the order is being delayed due to shipping issues. This is for a figurine which I can go into shops such as forbiddenplanet and buy but this has not shipped out by metageeks? They have mentioned a refund will take 10 days but this was on the 6th Sept and I've not received it yet. The website is down so it seems that us customers are just going to be left ghosted without being refunded. No goodbye message/email or anything to update us. I haven't had such a dragged out order before and many customers seem to having the same issue as myself.
Hopefully paypal will help resolve this issue for those who are currently stuck in limbo at the moment.

Like many others, i’ve placed preorders with this website back at the start of the year, one of which was supposed to be in stock at the end of March and the other in July. Still haven’t received either of them, and have tried contacting customer service a few times and been told that they are having issues with the supplier which seems to be total nonsense as they’ve now closed the website! One of my preorders came to £180 and contained my Madoka and Homura pop up parades which i’ve been looking forward for ages, so i’m totally bummed out that myself and many others seem to have been scammed by this company. I’m going to try and open a dispute with Paypal and will hopefully be able to get my money back. I defintely recommend others in this situation to try and do the same! If you’re looking for a reliable company to order/preorder figures from, use DekaiAnime, i’ve had nothing but wonderful experiences with them and they actually send out preorders!

Similar to what others are saying, I placed an preorder for a GoodSmile figure in late August. The figure released a few days later and I waited for it to ship. After about two weeks of nothing I contacted MetaGeeks wondering what was going on. They replied very quickly and assured me they had stock issues and it would be shipped at the end of September at the latest. Fast forward and the site seems to have gone offline, and no response from MetaGeeks on any social media or through email. A stark difference to a few weeks ago when they replied very quickly. Seems like the might have gone under. Unfortunately I didn’t pay through PayPal so I’ve pretty much lost my money. Extremely disappointed because the reviews for this site were very good and reliable up until recently. Very disgraceful

Haven’t received my preorder and the company sent one email only after I emailed them enquiring about my order was told they were running a week behind due to unforeseen circumstances… I’m disputing my purchases and I recommend avoiding using this company!!!

Absolutely disgusted at my and others treatment by this website. Ordered a preorder back in May, release date kept getting knocked back. Emailed them to cancel my preorder as I had enough of my patience wasted. They said I would be refunded within TEN days. I waited THREE weeks and emailed them again, then got completely ghosted by them no communication whatsoever.

TO THOSE WHO PAID WITH PAYPAL.
Go on your account and open a dispute for any charges that they have taken. PayPal immediately weighed in my favour and I should be able to have the money back in the next few days. DO NOT LET THESE PEOPLE RUN WITH YOUR MONEY. You can also go to your bank and ask for help there. The bank will reimburse you. You can get your money back AND these businesses will pursue them for the costs.

Good luck everyone.

Get your money back asap! Company have dipped and ceased trading without informing customers. I spoke to PayPal just now regarding this. If you’ve paid via PayPal with a card and it’s past 180 days, then contact your card issuer, failing that try calling the police or you’ll have to file a small claims court charge and add on the charge to the bill.

I had three unfulfilled preorders with meta, two nendoroids and a Qposket, before they seemingly vanished without a trace. One was supposed to have been delivered in June -it wasn't, and after I enquired two weeks ago they told me they were having shipping delays from the manufacturer which I thought was odd because I'd already seen the same figure in stock by other uk sellers- and the other two were due in October.
Unfortunately for me, I paid for one using paypal in February, which makes the purchase too old for paypal's 180 day chargeback limit; I'm assuming meta will not be giving me my money back themselves so I guess they just get to keep that now. The other orders were placed using my bank card directly so I have opened disputes to hopefully get that money back but I'm not optimistic.
I have attempted to contact meta through twitter, instagram and their support email but haven't had a response, nor a read receipt where applicable so I don't think they're even bothering to check any messages anymore.
It's especially depressing that they've decided to ghost like this because I've had several perfectly fine purchases with them, one of which was only two weeks ago. I considered them a very reputable company but the total lack of warning and zero communication since the site went offline has destroyed that good will. I strongly suggest other customers with open orders start chargebacks asap with their bank or paypal, and I sincerely hope the owner has enough of a moral compass to repay the money they owe but the complete radio silence doesn't fill me with hope.

EDIT: both paypal and my bank have told me there's nothing they can do about the order I used paypal for, so meta get to keep that money unless they spontaneously grow a conscience I guess. Waiting to hear back about the other two.
EDIT 2: the bank has decided I don't get any of my money back. I hope everyone else has better luck.

Usually, I order from DekaiAnime but I decided to give MetaGeeks a chance since they had so many positive reviews online and sold several items which other UK-based retailers didn't. In May made two orders, the first containing 2 figures which were supposed to be released in June 2022 and the second order containing a single preorder for autumn 2022. (It was either October or November) I really wish I didn't.

The first order was delayed every month and the newsletter mentioning these delays would be sent out quite a while past the release date. I was slightly annoyed by the time September rolled around but I tried to be understanding as delays are often due to the production company, not the actual retailers.

However, when I tried to check the website a couple of days ago I was greeted by the message "Our website is currently closed until further notice." I hoped they were just having some issues with their server or working on the website. I decided to leave it for a few days, expecting to have the website back by then or to at least receive an email explaining what's happening. Unfortunately, I was being too optimistic.

As the previous reviews have mentioned, MetaGeeks have not sent out any explanation and have not given out any refunds for unsent products or preorders. I will attempt to contact them through Twitter and email but based on what everyone else is saying I doubt they'll actually respond.

In summary, stay away from MetaGeeks, just order from trustworthy sites like DekaiAnime for manga/anime merch or ForbiddenPlanet if you're more into comics. : /

The website has closed out of nowhere with no warning, and they still have all my money for preorders I haven't received!

EDIT: Due to Paypals advice, I've disputed the amounts for items not received, and filed chargebacks for the items that I had paid for at the beginning of the year.

I'm incredibly disgusted that this company would take our money then just close the website. And I'm honestly disgusted by how they have acted with clearly not responding to multiple people. Not just that, but one figure I was waiting for since May. Each month I had to chase what was happening, only to have received a vague response. And each time I had to do the chasing, until eventually they just closed their website

UPDATE: They are absolute scammers. They shut down their company, ran off with everyones money, and didn't tell ANYONE.

Do not ever trust them or the new website that is taking over them

not recived my pre order, considering opening a dispute with paypal and ill keep checking back here.

edit: started a dispute with paypal

No idea what's happening with this company now but I'm waiting on 2 orders. 1 pre order and 1 order I made before the website has gone down. Tried reaching out to them on facebook but no reply so far... Hopefully something resolved because I don't want to be stolen from by a company that I thought highly off on the past.
EDIT: Website back on but under maintenance mode. Hopefully things will look up once again. (28/09/22)

Like some of the other reviews recently mentioned, been getting no response from support, and now seemingly out of no where, with no information or notification as to why, the site is down until further notice.
Leaving me thinking i'm not going to get my pre order, or my money back

Will update the review if anything else happens in regards to the website

Lost all my preorders. They have closed and I have lost all my preorders. I hope my money makes u are happy. Crab disgrace.

I placed a pre-order for an item that was supposed to be released in April this year. April came and went with no order and no communication from Metageeks. Every contact had to be initiated by me and I had many excuses and promises of shipments but nothing came in. Foolishly, after the last email, I chose to wait in the vain hope that they would fulfil their order but the website is offline now, leading me to think that they have gone under.

If they have not gone under, I would recommend that you avoid this supplier for pre-orders; judging by others reviews, they are unable to fulfil the orders. I have no faith in this company whatsoever.