From Trusted to Unusable
If you try to call this bank, be prepared to sit on hold for hours—not minutes, hours—only to eventually get routed to a dial-in service that can’t actually help you with anything meaningful.
If you need a quick response and can’t physically go into a branch, you’re essentially out of luck. That’s not an inconvenience—that’s a real risk when it comes to managing your finances.
Banking here feels like you’re putting your financial well-being in the hands of a system that simply doesn’t respond when you need it most.
I have needed a new debit card for years now, but I’ve put it off because I dread having to deal with them over the phone. Email support is hit or miss at best, so neither channel is reliable.
My interaction with Angela only made things worse—communication was unproductive, dismissive, and ultimately went nowhere when I needed actual help.
After 25+ years as a customer, with the last 10 being especially frustrating and concerning, I’m now being forced to make a change.
To be fair, customer support used to be decent years ago. But it has deteriorated so badly that trying to get help now feels like an exercise in self-inflicted frustration.
If you value your time, your money, or your sanity, do not rely on this bank for anything important.
