Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Mercato' Extra Madonna dell'olmo Cuneo...non risponde neanche all'email.Comprato formaggio a fette selex scadenza 01/08/26...dopo una settimana con la confezione ancora chiusa è ammuffito.Lo riporto... Zobacz więcej

Oceniono na 2 z 5

Mercato uses Eastern time in Chicago, which uses Central time. Ask for delivery 3-4 pm, and someone arrives 2-3 pm. Computers usually know real local time! Can you not fix that? Further, I have... Zobacz więcej

Oceniono na 1 z 5

Reparti confusionari, con scaffali (davanti banco gastronomia) che intralciano il passaggio delle persone. La cosa peggiore, sono le code alla cassa, 2 casse aperte, vicedirettore mai presente per sma... Zobacz więcej

Oceniono na 1 z 5

Nothing works.Markets that use Mercato lose out because the "place order" button does not work and one has to redo the order over and over until giving up.I tried 4 times with 2 browsers. Ridiculous... Zobacz więcej

Informacje dotyczące firmy

  1. Dostarczanie produktów spożywczych

Napisane przez firmę

Now delivering locally in Manhattan, Brooklyn, and Queens. We also ship nationally in the U.S!


Dane kontaktowe

  • Madison Avenue 79, 10016, New York, Zjednoczone Królestwo

  • mercato.com

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Bardzo słaba

Wynik TrustScore: 1.5 na 5

222 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,4

Wszystkie recenzje

(222)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 8

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Mercato provides superior service

I began using Mercato to deliver food from the Produce Station shortly after activities became limited because of the pandemic. Each delivery, and there've been many, were right on schedule with care for how the packages are handled as well as awareness for health safety.

17 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

I can’t say anything but great service…

I can’t say anything but great service with respect to:
1) ease of ordering
2) Great shopper(s) as produce was picked better than I can do in person
3) Delivery was on time
4) Items were packed appropriately to ensure no bruising of vegetables.
5) Saves me the time of driving and shopping.
Thank you Mercato!

14 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Thankful mama

I have a toddler that still likes to put everything in her mouth, not good considering how things are! It was such a stress free way to shop! The store called me to ask about some brand substitutions and to double check if I wanted 1 banana or a bunch of bananas. It was ready for pick up when I got to the store, they brought it right to my van.

14 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Convenient & Less Exposure

During this crazy time, this is an easy and convenient way to place grocery orders to minimize exposure to covid especially for those who may have compromised immune systems or fearful/anxious. Even though I did not have my order delivered, I was in and out of the store within minutes. Thank you.

14 grudnia 2020
Opinia niezależna
Oceniono na 1 z 5

Not a good first impression.

One of the reasons that I decided to use Mercato was because of its excellent reviews; however, I must confess that my first time, and perhaps last time using them was not a pleasant one. First of all, my delivery was scheduled between 9-10a.m. and it did not arrive to my house until 11:30 a.m. - so obviously my daily schedule had to be arranged. Also, I was charged for several items that I never received.

10 grudnia 2020
Opinia niezależna
Logo Mercato

Odpowiedź od Mercato

Hi Ish,
Thank you for your feedback. I'm so sorry to hear about this dissatisfactory experience! This is absolutely below our standards. We understand the importance of a delivery being on time, and completed. I do see that we issued a credit and a full refund for the missing products. We do hope you'll give us another try. Please feel free to reach out to me if you need anything at all and I hope you do give us a second chance to elevate your experience.
We appreciate your candid feedback.
Thanks!
-Saida S.

Oceniono na 5 z 5

I've used Mercato a couple of times and…

I've used Mercato a couple of times and it is a great experience. Mercato is a simple to use site with a great layout, and excellent options to support local shops. Communication with the markets/shops has gone well and in case there is need for substation (which hasn't happened yet) you can put in some notes.

8 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Support Small Businesses with Mercato

I've used Mercato a couple of times and it continues to be a much better experience than with other big box retail shopping/delivery services. Mercato has a great selection of local shops with fresh food options. I've been able to add specific notes on items in my list and the shopper has always paid attention to get me exactly what I was looking for. Especially during this challenging and uncertain time for small businesses I feel really good about supporting my community and still getting exactly what I need to keep sane at home.

8 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Great and seamless delivery app

I ordered birthday cakes through mercato and the whole process went super smooth. I was very impressed and actually thought it was more user friendly than the usual apps that you would use delivery for. I will definitely use again.

7 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Lots of choices

I usually order a couple of times a month and love the variety of places to shop. Especially love the Chinatown grocers available.

6 grudnia 2020
Opinia niezależna
Oceniono na 5 z 5

Great service and selection

Mercato has been a great option during the pandemic to keep purchasing from our favorite small businesses. Great selection and customer service. In the very rare times something was wrong with our order, it was quickly corrected.

6 grudnia 2020
Opinia niezależna
Oceniono na 4 z 5

Mercato is a great resource during…

Mercato is a great resource during COVID, and has many excellent food options through its service.
I don’t love the customer service though, I find it slow and many times not on point.

3 grudnia 2020
Opinia niezależna
Logo Mercato

Odpowiedź od Mercato

Hi Nathalie,
Thank you for your feedback! We appreciate your kind words. However, I'm so sorry to hear that you have had unsatisfactory customer service. This is definitely below our standards and I would love to rectify this for you. We are constantly working on improving our customer's experience and candid feedback like yours makes this possible. Please reach out to us at help@mercato.com and I would be happy to speak further.
Thank you!
-Saida S.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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