I always going to praise Maxaroma! I just don't understand how can someone lie about them that they are selling fake perfumes. I bought over 100 bottles and can guarantee that they are legit, their... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had an unexpected issue with a new bottle of perfume, and the MaxAroma team handled it with such care. Bringing the bottle back for an exchange was simple and easy, and I’ve had no issues with the r... Zobacz więcej
The company has delivered for me many times. Shipping is fast, wrapping is top level, and the products arrive promptly or before estimated. The prices are competitive and the variety is there. The rew... Zobacz więcej
Outstanding Pricing and Excellent On-Time Delivery The competitive pricing will make me come back for more. The delivery was exactly as proclaimed. I will purchase from you again when you have wh... Zobacz więcej
Informacje dotyczące firmy
- Dostawca aromatów spożywczych
- również w kategorii:
- Apteka
- Salon kosmetyczny
- Sklep odzieżowy
- Sklep z artykułami fryzjerskimi
- Sklep z kosmetykami
Napisane przez firmę
Founded in 2018 and headquartered in New York City , MAXAROMA is an e-commerce fragrance retailer serving perfume lovers with a curated selection of authentic designer and niche fragrances. We carry 500+ perfumes and colognes from established luxury houses alongside rare, hard-to-find niche brands, giving customers a single destination for everyday staples and hard-to-source discoveries alike. What sets us apart is our focus on the niche and luxury fragrance world , our team stays close to new releases, discontinued classics, and emerging independent perfumers to help shoppers find scents they won't find everywhere else. Every fragrance we sell is guaranteed 100% authentic. We offer Free Shipping , Free Returns in the US, and a 30 Day returns policy, and accept all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay. Has been awarded best Retailer 3 years in a row, by Newsweek and Statista, USA Today & ScenrXplore. Questions about an order or want a recommendation? Reach our support team at customercare@maxaroma.com. Follow us on Instagram/TikTok/YouTube @maxaroma for new arrivals and fragrance guides, and sign up for our newsletter to stay ahead on the latest in luxury and niche fragrance.
Dane kontaktowe
3117 38th Avenue, 11101, long Island city, Stany Zjednoczone
- (844) 552-7662
- Customercare@maxaroma.com
- maxaroma.com
4,6
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 66% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Best price on the internet for Malibu…
Best price on the internet for Malibu Party In the Bay! Fast shipping and easy tracking.
9 października 2026
Payment system sucks rejected a capital…
Payment system sucks rejected a capital one then submitted again and didn’t reject for 3 days before the item was sold out
9 października 2026
Odpowiedź od Maxaroma.com
Hi Orrie,
We are sorry your order did not go through, and that the item sold out before you could complete your purchase. We know how frustrating it is to go through checkout more than once and still not get what you wanted.
We would like to explain what happened. Our checkout includes payment security checks that protect our customers and their cards. When a payment is declined and then resubmitted, those checks can hold an order for review before it is accepted, and that review takes time. These checks are about protecting your account, not a judgment about you as a customer. We are sorry that this review took longer than you expected, and that the item was no longer available by the time it was complete.
If you would like to try again, we would be glad to help you place a new order. PayPal is another secure payment option at checkout that often avoids card declines. You can also reply to any of our emails and our team will look at your order with you.
Thank you for sharing your experience. We would welcome the chance to earn back your trust.
MAXAROMA Customer Care Team
Fast shipping and a great scent
9 października 2026
It was my first order and the 10 off…
It was my first order and the 10 off coupon didnt work nor did i get the free samples i picked out
2 października 2026
Received counterfeit product
Received counterfeit product. I have been instructed to go through the normal return process - maxaroma did not seem surprised or concerned that they are selling fake products.
7 października 2026
Odpowiedź od Maxaroma.com
Hello,
We are sorry that the fragrance you received did not match the one you have worn for years. We understand how disappointing that is, and we take your concern seriously.
Our team has guided you through the return process, and here is what to expect. Your return label is prepaid, so there is no cost to you for sending the bottles back. As soon as they arrive, our team will inspect them carefully, checking the batch code, the packaging and the weight against our sourcing documents. Once that review is complete, we will issue a full refund for the price of the fragrance to your original payment method on the same day.
We also appreciate that you kept the bottles in their original packaging and shared such detailed information with us. It helps us look into exactly which batch you received.
Thank you for giving us the chance to resolve this for you.
MAXAROMA Customer Care Team
I've used Maxaroma a few times now and…
I've used Maxaroma a few times now and never had any issues, continue delivering on time.
7 października 2026
Everything went well except for my…
Everything went well except for my samples not being in box and when I contacted company in regards to missing , they stated they were in the box and would not send them out unless I ordered again. This was my first time and I'm not sure if Id order again.
6 października 2026
Identical scent + Great prices
The scent (Bestium) was identical to the original brand/website so you don't have to worry about not getting what you expected! Great prices as well~
1 października 2026
Quick and exactly what I wanted
Quick and exactly what I wanted. Good price point too
8 października 2026
Odpowiedź od Maxaroma.com
Hi Kalandra,
Thank you for placing your first order with MAXAROMA, and we are sorry it ended in a cancellation instead of a package at your door. We know how disappointing that is when you were looking forward to your fragrance.
When we processed your order, the Jovoy Paris Fire At Will you chose was out of stock, so we were not able to ship it. Rather than make you wait with no end date, we cancelled the order and issued a full refund to your original form of payment. We are sorry you did not hear from us sooner and that your first experience with us went this way.
We appreciate you taking the time to share your experience, and we would welcome the chance to earn back your trust.
MAXAROMA Customer Care Team
Excelencia y calidad
Lo máximo me gusta el trato de atención, los productos 100% originales, entrega puntuales.. Seria bueno que sigan las ofertas día a días.. Muchas felicides
7 października 2026
Came quickly
7 października 2026
Great seller and reasonable…
Great seller and reasonable prices!Customer service representatives are very nice and helpful. Fast shipping, nicely wrapped merchandise. Thank you!
7 października 2026
MaxAroma is definitely one of my go to…
MaxAroma is definitely one of my go to retailers for fragrances. They have a great selection of designer and niche fragrances, competitive pricing, and a solid reputation in the fragrance community. I appreciate having a retailer where I can shop confidently and find fragrances I’ve been wanting to add to my collection. Whether you’re a casual fragrance enthusiast or a collector like me, MaxAroma is worth checking out. They’ve earned a spot on my list of retailers I’ll continue to shop with!
25 września 2026
Doświadczenie Trustpilot
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