Mavis Tire - Jimmy Carter Blvd Recenzje 13

Quick and excellent service! The best store in my area. Can count on quality service every time. They stand behind their work. Been going there at least 30 years.

Brittany was very good and professional great experience will be back to get my other 2 tires and alignment

Good job concerned like me with vehicle safety going for years

The assistant manager handled my administrative work, and his customer service skills are exceptionally good. He kept me apprised several times of the anticipated schedule to finish the work while I waited. He really is the star of the show.

Bought four new tires. My TPMS sensor which was working prior to going in---was illuminated after I left. I stopped to check the pressure on tires when it stayed lit. the pressure was 11, 22, 32 and 36. only one tire had the right pressure. I took the car back because my TPMS light was now flickering. Their solution, take it to the dealer, we do not have the equipment to align the sensor. it is not broken--just needs alignment. But i paid them 20 per tire to install and do that.

Took 1 hour for one tire very slow. Techs arrived after 8am.

good daytime service

James went above & beyond to assist me in applying for the Flextires payment plan. He is an excellent reflection on Mavis Tires customer service.

Where do I start! This location is on Jimmy Carter in Norcross, GA. On Juneteenth my low tire censor came on and I pulled over and noticed that my tire was FLAT. The nearest tire shop was - you guessed it - Mavis. It was 4:37pm and they closed at 5pm, so I had to leave my car overnight. Tevin called me on Monday morning to advise that they did not have a tech./mechanic so my vehicle will be ready to go on Tues. This is where the DRAMA begins. On Tues morning the store manager Tenecia calls to confirm the work to be done to my car. She even upsold me on 4 new tires. The overall quote was approx. $1800 - cool. Since she called at 9am and my car was there since SUNDAY - June 19th, I'm thinking my car would be 1st in line. Wishful thinking. I called up there at 4:30pm to check on the status of my vehicle and a female informs me that they are working on my vehicle. Me thinking - my car has been there for the past 2days, and they close at 6pm let me go up there because they should be nearly done, if not done by the time I get there. I take an Uber and let them know that I was there to pick up my vehicle. The Store Manager - Tenecia says - I was going to call you when your vehicle was ready, so I walk around to check on the progress of my vehicle and NO work, let me repeat NO work had been done to my vehicle. At this time, it was already 6pm and closing time. I walk back up to the front and me and a female in training walk back to my vehicle and the ONLY tech/mechanic in the shop that was working on another veh. was now working on my veh. At this point I am extremely upset, because I was LIED to by Tenecia. But the lies did not stop there. I should have gone with my first mind and just take my car but when she said that the work (4tires, rear brakes, flush, rear shocks, alignment, balance) could be done in 1.5hrs. I had to see this lie through - so I agreed. Her team was either going to impress me or confirm that she is the type of manager that will lie her way to the top. She proved the later. When Tenecia thought the coast was clear she and her "manager in training" LEFT. Now mind you, the work was suppose to take 1.5hr so at 7:30p I checked in with Tevin and Brian the mechanic who were honest and professional and advised - it was going to take much longer. Tevin, was so kind to check in on me often which I appreciated and he informed me that they ONLY had 1 tire and not the 4 that Tenecia upsold me (she could not ensure that I had all 4 tires) shameful. Lets review the LIES Tenecia has told so far: 1. Tech is working on your car - that was a lie, 2. It will only take 1.5hrs - that was a lie, 3. We have 4 tires in stock - that was a lie, 4. I was going to call you when he was done - that was a lie. Unless she meant call me on Wednesday. But this is not even the icing on the cake. When Tevin and I was going over my charges, since he had to make major adjustments - I learned that the Store Manager Tenecia added windshield wiper blades just to adjust them off. In accounting we call this cooking the books and is SOOOOO illegal and how ENRON went under. I know this is not on ENRON level, she is still misleading her management up stream to assume she is meet/exceeding expectation when she is NOT. When I saw the windshield wiper blades I wanted Tevin to explain but he could/would not. I managed a store in my previous life and I know that stores have quotes but to cook the books as if you are selling windshield wipers is down right LOW. Lying to get ahead and I am sure she is showing that to the "new trainee". SAD! The worst part is how she through Tevin under the bus by saying "it was all his fault" that me veh. was not ready - not sure if she was joking but that is her store and she needed to own up to my vehicle not being ready. Due to this economy the number 1 asset an organization has is its employees and they should be treated like gold. I hope those guys are being compensated well because jobs are a dime a dozen in this market. Guess what time I walked out of Mavis on Jimmy Carter - 9:30pm, when I dropped my car off on Sunday. I have no idea how Tenecia was promoted to Store Manager- I take that back her numbers are amazing because she is cooking the books. Mavis, you should audit her transactions i.e. store for debit/credit transactions on customers receipts (windshield wiper blades transactions). Tevin should be in training to run his own store one day because he has the soft skills needed to make ppl follow him and Brian is simply AMAZNG, The tenacity, focus and hard working skills that young man displayed makes me want to invest in him. I was the last transaction on 6/22/22 if you want to look up my infor. and contact me. Oh, I read all those kind words ppl wrote about Tenecia and I believe 0 of them. So disappointed in Mavis!

Tyrone was great! Super friendly and worked with me. Found me every option to keep things worth the dollar, get my car taken care of and keep me in a great budget. Work done was great will be back soon!

We had a heavy-duty truck that needed shocks and tires, after we got on the road in October it was spongy and hard to go over bumps without feeling it. We asked them to look at it and use a heavy-duty shock, they also felt the tires were not correct and why the sensor was still on. They upgraded tires and shocks at a very moderate charge, the truck feels solid now and the sensor is not on. These guys honored their commitment to the previous job. They are honest and a pleasure to have as a business associate!

They were timely and answered every question with integrity