Alawin - 300% do 10 000 zł + 350 DS Recenzje 

1022
•
Wynik TrustScore: 5 na 5

5,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We bought a King size Ottoman Bed from the mattress shed, arrived before the estimated time in two boxes for self assembly. Easy assembly instructions, that a child could do follow. Took about an hou... Zobacz więcej

Oceniono na 5 z 5

well worth the wait as our super new mattress has been hand made in Uk a rare find theses days. super thickness so roll together waited to do review after testing. no more stiff sore joints... Zobacz więcej

Oceniono na 5 z 5

I remember doing a return thinking beforehand it's gonna be tough convincing them it wasn't my fault but they were super nice from the start and had no problems taking back my item for a refund.

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Alawin - 300% do 10 000 zł + 350 DS


Dane kontaktowe

5,0

Doskonała

Wynik TrustScore: 5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

5,0

Wszystkie recenzje

(1022)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Experience.

We had a hiccup with our online purchase. Scott was super helpful in getting it organised for us - and our bed soon arrived! We love it. Thank you!

28 maja 2015
Opinia niezależna
Oceniono na 5 z 5

Try Mattress shed.

Good work at the mattress shed, web site easy to use, transaction efficient, delivery excellent.
Will be using this company again.

28 maja 2015
Opinia niezależna
Oceniono na 1 z 5

Totally hopeless. Have still not received my order, despite it being promised in 5 working days.

I cannot propery review the mattress, as I am yet to receive it. It was promised in 5 working days, and it has already been over 10, and I have heard nothing from mattress shed, other than confirmation that it had gone to the depot when I first placed the order. Communication is hopeless.

25 maja 2015
Opinia niezależna
Logo Alawin -  300% do 10 000 zł + 350 DS

Odpowiedź od Alawin - 300% do 10 000 zł + 350 DS

Hi there,

I can confirm that your order was placed on the 9/5 and shipped on the 11th so I am not sure what has happened with this in transit. We are however looking into this with the courier so please accept our apologies for the delay.

Regards
Mattress shed

Oceniono na 1 z 5

I would never buy from Mattress Shed again!

I ordered a day bed and trundle at the end of January. All paid for. I have only just received the trundle (end May). The availability of the trundle was continually pushed back. I had a meagre discount. Having paid for it already. The trundle was due for delivery, I took a day off work Monday to receive the trundle. I never received a promised delivery confirmation and the trundle didn't arrive on Monday but turned up the next day. It has a faulty part. You can rarely get through on the phone, their answerphone message box is usually full, their 'live' chat hasn't been working, there is a ticket system which promises a response within 2 working days and is not fulfilled. They are an absolute nightmare to deal with. I finally managed to leave a message but still have not been contacted. Nightmare from start to finish.

23 maja 2015
Opinia niezależna
Oceniono na 5 z 5

excellent service

Brilliant delivery excellent service kept in touch email and telephone and delivered exactly as promised

Mattress looks very good quality all in all very pleased.

21 maja 2015
Opinia niezależna
Oceniono na 1 z 5

Still waiting for delivery...

I'm afraid I can't give a review on the bed I ordered.

Admittedly I ordered it at a discount through Wowcher but I received an email confrming my order had been shipped on 5 May and that it would be delivered in the next 1-3 days. It's now 14 days later and I'm still waiting!

I've chased the courier who said that they were still to receive the bed and that they would call me back today but that didn't happen either.

Hopefully someone will do me the courtesy or letting me know what's happened very soon?!

19 maja 2015
Opinia niezależna
Logo Alawin -  300% do 10 000 zł + 350 DS

Odpowiedź od Alawin - 300% do 10 000 zł + 350 DS

Hi there,

I am sorry to hear that there has been an issue with your order.

I can however confirm that we emailed you regarding the issue we were facing with the product you ordered, however have yet to have a response to the email.

Our ticket reference from the most recent email that we sent is 0D8-1CF09426-0211 if you could kindly respond to this message.

regards
MattressShed

Oceniono na 1 z 5

Not good

Haven't recieved my bed yet ordered on the 03/05/2015 was suposed to arrive within 1-3 days

19 maja 2015
Opinia niezależna
Oceniono na 2 z 5

I did not receive the bed

Hi i am very dissapointed as the bed apparently should of arrived last Friday but i had no card saying it was left anywhere and i phoned on the monday to see why e mail wasnt clear and why no bed.
I was told they had left it in the alley at back of my house.
I have no fence up at present due to winds and so obviously it has been taken.
I have been trying to get this sorted every since with e mails back and forth and been told another one is on its way but no idea when etc.
Could you please see into this and let me know what is happening your end as i am not avaiable all next week and do not want the same thing happening.
thankyou. my phone no is 07985400165 but i can not answer my phone between 3 and 6 as i work with children

19 maja 2015
Opinia niezależna
Logo Alawin -  300% do 10 000 zł + 350 DS

Odpowiedź od Alawin - 300% do 10 000 zł + 350 DS

Hi there,

I am sorry to hear that there have been issues with the courier delivering your goods.

I can however see that we have now rectified the issue and sent out a replacement bed to yourself.

We would like to apologise for the inconvenience caused from this - sadly as we use a third party courier we do not have complete control over what their drivers do however do state that all goods should be delivered and signed for - not left outside so we are sorry that this happened with your delivery.

Kind Regards
Mattress Shed

Oceniono na 5 z 5

Great (Sapphire pocket sprung 3000 purchased)

I could not be happier with my purchase. Bought a Sapphire pocket sprung 3000 mattress for £188 and have seen this on other websites for £900. "Hotel quality mattress" - my girlfriend. I'd say it falls a little bit short of that but honestly for £188 I'm genuinely impressed. Swift delivery, solid quality, hardest part was lugging it up two flights of stairs! Not bad for roughly £19 a year eh as it's definitely got 10 years in it. Took me many years to realise that sleep quality is something you really should invest in as it makes every single day of your life feel that slight bit better, my productivity at work has even increased as I'm a lot less tired now - I'll probably get more than I paid in raises from this than it cost aha. Top quality pricing, I'm sure you can tell my delight by the way I keep going on!

19 maja 2015
Opinia niezależna
Oceniono na 2 z 5

Slow delivery, excessive postage charges!!

Placed an order on the Here For A Day website for two plastic stools and paid for them. Was given an e'voucher which was confusing. No delivery so contacted Here For A Day and given instructions which I followed and was directed to The Mattress Shed. I had to pay an additional £9.95 for each item for delivery, which took some time to arrive. One stool received broken. Took ages to get a replacement. £18.90 delivery fee for two small plastic cylindrical stools. I believe that to be a rip-off!! I buy most things on the internet and the normal delivery is sometimes free and mostly no more than £4.95. "Amazon is the KING" And the place to buy in the future.

12 maja 2015
Opinia niezależna
Logo Alawin -  300% do 10 000 zł + 350 DS

Odpowiedź od Alawin - 300% do 10 000 zł + 350 DS

Hi there,

I am sorry to hear that you have not been satisfied with your purchase.

I can confirm that the 2 items you purchased - you got at next to cost price to us, meaning next to no profit hence why you have to pay for the delivery fees. As the courier we use charge on weight the £9.95 just covers this.

We can only apologise for one of the items being broken in transit, sadly every so often items can be damaged in transit however a replacement was dispatched 2 days after the damaged item arrived.

Regards
Mattress Shed

Oceniono na 5 z 5

Good

The bed took longer then expected to actually come but really pleased with it, and even though there was a fault with one of the items they got back to me straight away and sent a replacement part out with out any problems. Really pleased with the customer service

12 maja 2015
Opinia niezależna
Oceniono na 5 z 5

Superb

Ordered a bed on a Sunday, delivered on a Wednesday in brilliant condition. No dramas and friendly delivery staff. Definitely recommended.

11 maja 2015
Opinia niezależna
Oceniono na 5 z 5

Excellent !!!

I am recommending this company to anyone, excellent products and on time delivery. Very happy with my purchase !

11 maja 2015
Opinia niezależna

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