Amazing service and fantastic bike. Build is top quality and just looks and rides perfectly. People stopping to ask us where did we the bikes as they look so different to your usual. We have fold... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Durch Zufall kamen wir bei unserem Londonurlaub zu dem Shop MATE. Wir haben uns mit Abdallah so gut unterhalten, dass es fast schade ist, dass wir ja garkein Ebike suchen denn ich habe schon eins :-)... Zobacz więcej
If your going to buy a Mate Bike then I would recommend buying from Matebike.uk. Recent shipping issues (Suez Canal / Brexit) have had an impact on supplies but the customer service team work hard to... Zobacz więcej
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Great consumer experience. I phoned Matebike Uk & spoke to Andrew, a very polite & knowledgeable member of their team. I placed my order for the bike before the bank holiday, & requested it a... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are MATEBIKE.UK a Copenhagen-based startup founded in 2016 by the siblings Christian Adel Michael and Julie Kronstrøm Carton who want to engage today’s challenges of dense traffic congestion, climate change and health issues in general by creating unique, fun and affordable electric bikes. If you have any issues please do contact us on sales@matebike.uk or call us on 0203 950 0270 and our dedicated customer service head will be sure to help.
Dane kontaktowe
Unit 7 Commonwealth Buildings, SE18 5NS, London, Zjednoczone Królestwo
- 0203 950 0270
- support@matebike.uk
- matebike.uk
4,6
Doskonała
228 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The staff were very friendly and…
The staff were very friendly and helpful with all my questions thanks!
13 października 2022
Opinia niezależna
Odpowiedź od MATE.BIKE UK
Hi Alexis,
Thank you so much for the kind words ☺️
All the best,
MATE UK
Prompt service from the team down in…
Prompt service from the team down in London, good advice.
20 stycznia 2023
Odpowiedź od MATE.BIKE UK
Hi Michelle,
We really appreciate the feedback, please let us know if you need any further assistance and we'd be happy to help ☺️
Best Wishes,
MATE UK
Bike great so far ,weather not been to…
Bike great so far ,weather not been to great.extras for it ok but don’t get instructions and online not great to follow. Overall great just got wife the city!
21 listopada 2022
Odpowiedź od MATE.BIKE UK
Hi Stuart,
Thank you so much for your feedback, hope you are enjoying your MATE.
Any issues, please contact us
All the best,
MATE UK
A friendly response and a timely repair…
A friendly response and a timely repair and replacement.
Thanks
29 grudnia 2022
Odpowiedź od MATE.BIKE UK
Thank you for the 5 Star review Andrew
All the best,
MATE UK
I was amazed by the absolutely great support from Abdallah Farooq, MATE Sales Executive in London
I was amazed by the absolutely fantastic approach by Abdallah Farooq, MATE Sales Executive which I have met in Spitalfields London by chance by just walking around. I have never seen such great looking bike and I have immediately felt in love with MATE. Abdallah is totally pro-client oriented kind person who will support you no matter where you are in the world. I live in the Czech Republic so I physically ordered the bike here but for the whole process Abdallah answered me any questions I had and he even made a special video just for me with tips and tricks how to easily fold and unfold the MATE bike. When I picked up my new MATE bike in our local shop in the Czech Republic, he phoned me just to congratulate me and welcome in the MATE family. I have never met such kind Sales Executive who is in fact more "MATE" than a salesman. I am very happy with both my new MATEs, Abdallah and great bike :)
13 października 2022
Opinia niezależna
Thanks to the Spitafield branch for a…
Thanks to the Spitafield branch for a great customer service and lots of information.
28 listopada 2022
Opinia niezależna
Odpowiedź od MATE.BIKE UK
Thank you for the amazing review Donny,
All the best,
MATE UK
The best price around
The best price around. Prompt delivery. Not many stockings in Uk so was very pleased to find this at such a good price.
28 listopada 2022
Odpowiedź od MATE.BIKE UK
We really appreciate the feedback 😊
All the best,
MATE UK
Odpowiedź od MATE.BIKE UK
Thank you for the 5 Star review Rachael 🙌🙌
Best Wishes,
MATE UK
Could not have been more helpful…
Could not have been more helpful accommodating and professional a joy to do business with.
The bike is utterly perfect, and I’m confident that the after-care will be just the same
22 listopada 2022
Odpowiedź od MATE.BIKE UK
Hi Sara,
Thank you for the amazing review, it's highly appreciated.
We're always innovating and doing our best to provide the best service possible.
Happy Riding,
MATE UK
Items were delivered as stated
Items were delivered as stated, use of website was very easy, all in all a trouble free process.
4 grudnia 2022
Odpowiedź od MATE.BIKE UK
Thank you for the 5 Star review Gary 🙌
All the best,
MATE UK
Nice group of lads had a conversation…
Nice group of lads had a conversation over there products Hadd all I need.
27 listopada 2022
Had a warranty issue with my bike
Had a warranty issue with my bike, took it to the Manchester store and they couldn't have been better. Fault was swiftly rectified and the bike was back within a day!
Brilliant bikes, brilliant customer service, whats not to like?! Great staff too in Manchester.
26 listopada 2022
Odpowiedź od MATE.BIKE UK
Hi Tim,
Thank you so much for the 5 Star rating, whilst our pop up stores have closed down we still have alternatives to provide the best service possible when it comes to warranty and repairs.
Should you need any assistance, please do not hesitate to contact us
Happy Riding,
MATE UK
The team at Mate Manchester King Street…
The team at Mate Manchester King Street were amazing. Super friendly and helpful and really helped me in choosing the right bike for me. I got the Mate X250. My Mate experience has been awesome and I already have 100% recommended to my friends and family.
24 sierpnia 2022
Odpowiedź od MATE.BIKE UK
Thank you for the kind words Rehan, it is highly appreciated 🙌🙌
Any assistance required, please let us know
All the best,
MATE UK
I had a Great experience
I had a Great experience, product and accessories explained very well 👌
23 listopada 2022
Odpowiedź od MATE.BIKE UK
Thank you for the 5 Star review Korlas,
All the best,
MATE UK
It was an amazing experience
It was an amazing experience. The team explained to me all the pros and cons of each bike. The trial went really smooth and one of the very experienced crew joined the ride. They answered all of my further questions as well.
24 listopada 2022
Opinia niezależna
My time at this store was amazing
My time at this store was amazing, Abdallah and manager Darius had the best customer service. The enthusiasm about these off roading electric bikes was really good and actually gave me the energy to write this review (that’s how impressive he was), I will defo be back for a test ride and make use of the Black Friday Sale. When does it end?
19 listopada 2022
Opinia niezależna
Abdullah was very helpful
Abdullah was very helpful, amazing customer service
Will be back for Black Friday for a test ride
3 listopada 2022
Opinia niezależna
We went for a test ride and we had so…
We went for a test ride and we had so much fun, the customer service was great and Abdallah provided all the information we needed. I’d recommend the Spitalfields store incase you’re looking
18 listopada 2022
Opinia niezależna
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