Matchday Mystery Recenzje 

138
Wynik TrustScore: 2.5 na 5

2,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Total scam Ordered two Shirt in early october. By end of october, I contacted tvere help center. I did not get any reaction, but a Message, that my order was despatched via Royal Mail. My trackin... Zobacz więcej

Oceniono na 5 z 5

On top of a fast experience with the mystery box (kids) for my son and getting a leeds 2002 home shirt I stumbled upon the signed collection. I was after any arsenal piece and noticed the duo fr... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Don’t bother - placed an order after entering payment details and checking out - got an ‘order pending’ email with tracking links. Then nothing. Four weeks later I chase them - apparently because I d... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Have just received my first shirt. Absolutely gorgeous! Har some few issues with import to Denmark, it was solved easily due to the amazing customer service at WhatsApp, fast response and good probl... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy


Dane kontaktowe

2,6

Słaba

Wynik TrustScore: 2.5 na 5

138 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,6

Wszystkie recenzje

(138)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 2

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

don’t order

I ordered in october and was told it would be a weeks delivery. i still haven’t received it. the only thing i got was a confirmation email the day of purchase and haven’t heard anything since. i have tried emailing their support email and still nothing. don’t bother ordering from this company.

7 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

This is a scam

This is a scam. Said shirts were dispatched 2 weeks ago yet now saying there is a "supply issue" and to try and get a refund from my bank card. DO NOT ORDER FROM THESE PEOPLE.

6 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Bunch of scammers

Ordered 2 shirts on October 7th and got nothing but a confirmation email. The shirts were never even dispatched and I waited a month just for my order to be cancelled for literally no reason. Worst part is, they haven't even refunded me. Do not order from this website, you're either going to get nothing or it's gonna take 2 months.

6 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Worst customer experience ever

Ordered 2, paid for express delivery (within a week), took almost 3 months to get here.

Refused to refund the difference in delivery.
Shirts stink of fish for some reason??
I specifically asked to avoid English teams and they send me an MK Dons kit hahaha.

4 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

I have placed 2 orders over the…

I have placed 2 orders over the previous 2 months and never received any items. The first one I have put a claim in to receive a replacement order for it but they just sent the money back, this was after waiting nearly a month going through the process of having to wait before putting the claim through and finally getting a response from the company which took multiple emails.

My recent order 11984 which I placed 3 weeks ago is pending which means I will have to go through the whole refund process which I can’t be bothered with. So they can just keep the money they have taken from me.

The internal system they use for keeping track of orders and processing g the shirts must be very poor as there is multiple reviews saying the same thing as me. Maybe this should be something the company looks into as it has now put me off ordering again

I wasn’t going to leave a review but they have just emailed me asking to rate their service

1 października 2024
Opinia niezależna
Oceniono na 1 z 5

Stay away

Ordered 2 shirts on the 17th October to give as a gift tomorrow (2nd November)
Had email confirmation & nothing since, not even dispatched even though it states on the order confirmation that it will be with me in around a week.

Emailed & sent messages on WhatsApp, no reply.

Do not recommend

*Update, finally received the order but too late to give as a gift as I’d already left for the weekend.
It was supposed to be a ‘Premium’ bundle but it was 2 Indian shirts which are online for £16 each so I could have bought separately and saved myself £10.

17 października 2024
Opinia niezależna
Oceniono na 1 z 5

Don’t bother

Don’t bother - placed an order after entering payment details and checking out - got an ‘order pending’ email with tracking links. Then nothing. Four weeks later I chase them - apparently because I didn’t pay (although I did give them payment details and confirmed my order) - there is no order and they are not sending anything. Abysmal levels of communication.

29 września 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Thank you for your review about your "order."

The issue with your payment is entirely with Revolut Merchant Payments and beyond our control. Since your transaction was blocked by them, no payment was received, and therefore, no order was created.

This is not by choice, as all we do is ship paid orders. When you state we are "not sending anything," there is nothing to send, as no order exists.

What you will have got is a "Request" email which is nothing like an order confirmation (it is even titled in bold "This is not an order confirmation"). The purpose of this email is to notify you that a payment was attempted, which helps us minimise fraud.

If you're expecting a product without completing a payment, that is simply not possible. To be honest, I am unsure what the issue is, as we have not taken any payment. Furthermore, every automated email is clear and concise.

- MDM Team

Oceniono na 1 z 5

Item never showed up

Item never showed up, parcel got lost or something. They offered me a refund or a new box, I chose a new box. But nothing ever happened. Sad, could have been fun to try.

26 września 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Hi Jonas,

I looked your name up in the Resolution Centre and it appears you were refunded. Sometimes we make the decision to refund instead, as not everyone wants to wait for a replacement. Then we let them reorder should they still want a new box.

Thanks,
MDM Team

Oceniono na 5 z 5

Cool concept

Order no #10636
Ordered 2 T-shirts in size L that arrived about 1 month after, that happens.
1 T-Shirt was fine, Rangers size L, the other was from some unknown Indian team, just standard red shirt and in size XL, way too big for me. They offered to send a free replacement shirt

23 września 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Hi Rasmus,

I already got back to you earlier. Please can you get in touch to accept or decline my offer?

Thanks,
MDM Team

Oceniono na 1 z 5

Item never turned up

Item never turned up.
Emailed multiple times over the last month and just received automated replies.
Have submitted a refund request a few weeks ago too and it is still marked as ‘under review’.
No way to speak to an actual human either.

23 września 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Hello,

Sorry to hear about the undelivered order. To put things right, this order was refunded on Saturday 21/09.

Thanks,
MDM Team

Oceniono na 1 z 5

Complete scam

Complete scam, shirts never showed up, and no tracking updates given a month after ordering. Do not order this product

23 września 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

“Fully refunded order(s) at 03:27 on 19/09.

Reason: Billing and shipping addresses do not match.”

We do not dispatch flagged orders.

- MDM Team

Oceniono na 1 z 5

Ingen vare eller respons

Hvis du ønsker dit største internethandels mareridt skal gå i opfyldelse, så er det bare med at handle hos Matchday Mystery.

Jeg lagde en order hos dem i d. 2 september, som ikke er kommet nogle vejene endnu.

Selskabet påstår at have afsendt vareren d. 13 august, men når jeg kontakter Royal Mail med mit trackingnummer er den aldrig blevet indleveret til dem. Matchday Mystery sender 14 dage senere d. 27 august en mail til mig om, at jeg kan vælge at få sendt varen igen eller få refunderet pengene. Da jeg gerne vil have varen, beslutter vi at vælge at få sendt en ny vare. Det er så nu det bliver rigtig sjovt, da jeg ikke har hørt fra dem siden. Jeg har skrevet til alle mails jeg har kunne finde på deres hjemmeside, og det tættetse jeg er kommet på en dialog er en autosvar. Autosvaren beder mig ansøge om hvorvidt jeg vil have pengene tilbage eller sendt varen igen. Men da jeg har gjort dette for 14 dage siden, så er jeg bundet på hænder og fødder.

Lad være med at handle med dette selskab, det er den værste oplevelse man kan kaste sig ud ik.

2 sierpnia 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Hej,

Vi beklager meget for din oplevelse. Vi kan bekræfte, at din ordre nu er blevet refunderet.

Endnu en gang undskyld for ulejligheden.

Venlig hilsen,
Matchday Mystery

Oceniono na 3 z 5

Delivery took over a month and had to…

Delivery took over a month and had to pay a toll fee. Not the biggest deal but added about £15. Ive signad up for a prenumeration for about £22 q month i think. With toll and shipment my total is somewhere around £45-50. First shirt dissapointment tho. A Namibia national shirt but the material feels very diffrent to what we have in EU.

3 września 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Hi Christoffer,

Thank you for your review. I apologise for the delivery issues, maybe you should have reached out to us before leaving the review?

However, I would like to point out that the Umbro Namibia shirt is going for £45-50 online. It's a fantastic design and is comfortable to wear, ideal for playing and general use. I think your first shirt is great value, especially considering the price you paid.

Please reach out to support@matchdaymystery.co.uk if you have any further questions or concerns.

Kind regards,
MDM Team

Oceniono na 5 z 5

Thank you matchday

Thank you matchday
Signed up for the new customer offer for a taste of the premium jerseys, quality materials and excellent value for money. Will be back!

6 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Never got it

I never got my items! This is a scam

2 sierpnia 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Dear Adnan,

I am so sorry to hear about your delivery.

However, instead of emailing us or opening a ticket on WhatsApp, you chose to leave a damaging review. This is not the way to contact us, especially when we have no idea what your order number is or whether this is even a genuine review.

I have requested your order information via Trustpilot so I can reach out to you and resolve the situation promptly. Alternatively, please email us as soon as possible (support@matchdaymystery.co.uk) with your order number.

Looking forward to hearing from you.

Kind regards,
MDM Team

Oceniono na 5 z 5

Amazing quality!

Have just received my first shirt. Absolutely gorgeous! Har some few issues with import to Denmark, it was solved easily due to the amazing customer service at WhatsApp, fast response and good problem solving!

Minor inconvenience is the import fees to Denmark, but this is simply due to GB being outside the European Union. If solved, I'll return on the subscription service!

22 sierpnia 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Hi Sebastian,

It was great chatting with you over the past week!

I am pleased to hear about your first shirt.

Regarding shipping, we are promptly looking into a solution for your subscription. I really appreciate your constructive feedback today as it helps improve our logistics within Denmark moving forward.

Warm regards,
Dil
MDM Team

Oceniono na 1 z 5

I hope my situation was 1 in 1000

Ordered the 17/7 and it took them more than 16 days to just dispatch the delivery, 6 days earlier they sent that it was on its way, but it wasn’t. Now yesterday 33 days after I bought the package I got a letter saying it arrived at customs and I got to pay a fee on 40$. If this wasn’t a gift I wouldn’t pay the fee and would demand a full refund.

20 sierpnia 2024
Opinia niezależna
Logo Matchday Mystery

Odpowiedź od Matchday Mystery

Hi Fredrik,

I apologise for the experience so far.

You would have been better off contacting us first rather than immediately leaving a review.

If you still want to work with us on this, we are available via socials and email; we make ourselves as reachable as possible because we want to help. Please include your order number in your next contact and let's discuss things.

Looking forward to hearing from you.

Thanks,
MDM Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej