This is our first purchase from this wholesaler, and I'm so pleased to have discovered them. Our electrical contracting business is based in Rugby, but happened to have a team working nearby in Walsa... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
First time ordered some downligts and other things. I ordered two days back and today received my order. Everything well packed and superfast delivery. Products are as described. Thank you Mastertrade... Zobacz więcej
Not all of the items I had purchased were in stock, I had a prompt phone call from one of their team to tell me, I received a very quick refund for the difference and they sent me the rest which arriv... Zobacz więcej
having never ordered from this company before i was a little aware. Website is a little clunky and delivery took longer than expected but acceptable. However, the price for the equipment was what attr... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Mastertrade stock all the leading brands at very competitive prices, and are committed to giving you the kind of service you should expect from your supplier.
Dane kontaktowe
Golds Hill Way, DY4 0PY, Tipton, Zjednoczone Królestwo
- 0121 522 6229
- webteam@mastertrade.co.uk
- mastertrade.co.uk
4,6
Doskonała
410 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 14% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
No response re order.
I ordered a downlight on 19th Dec to finish a job. It was supposed to be in stock and same day despatch. I emailed Mastertrade 23rd Dec for an update as it was showing on my account as "Processing". So far, no response and still "Processing". Not impressed.
23 grudnia 2024
Opinia niezależna
Odpowiedź od Mastertrade
Dear Gerald,
Thank you for your feedback, and we sincerely apologize for any inconvenience caused during your experience with us.
We’d like to clarify that your order was placed on the afternoon of 19th December, close to the start of our Christmas break, as noted on our website and trading times. Our office was closed from 20th December and reopened on 2nd January. During this period, we were unable to process orders or respond to inquiries.
Your order was processed on 2nd January, as per our estimated 2-3 working day delivery timeframe, and was delivered promptly on 3rd January. However, we understand that our lack of communication during this time caused frustration, and we apologize for not being able to address your query before our return.
We value your business and are committed to improving our communication in the future to prevent such issues. Thank you for bringing this to our attention, and we hope to serve you better next time.
Best regards,
Ash Cowern
Ecommerce manager
Una Empresa que realmente recompensa…
Una Empresa que realmente recompensa por seguir estrictamente sus reglas, espero siga creciendo
21 grudnia 2024
Opinia niezależna
Used Mastertrade to buy some sockets in…
Used Mastertrade to buy some sockets in two occasions. First occasion unfortunately two of the sockets that were sent were of the wrong type, but this was quickly fixed. Very good prices and availability.
28 listopada 2024
Opinia niezależna
Great post sales customer service
I bought some downlights from Mastertrade having carefully researched which ones to get and found them to be competitivly priced there. They were delivered in good time and I was very happy with the products (Forum SPA). Over several months some of them have failed and started flashing. I called customer services and they have been responsive and worked to confirm warranty terms with the manufacturer. Replacements have been arranged efficiently. I couldn't ask for more from a supplier. Very professional and good customer services.
31 października 2024
Opinia niezależna
Dodgy Prices
Ordered an item from Mastertrade, only to find them cancel and change the price and invite me to re-order at a higher price. Refund given, but very disappointed that my order was cancelled and false prices were advertised.
I don't think I will be re-ordering from them.
16 października 2024
Opinia niezależna
Odpowiedź od Mastertrade
Hi Chad,
I apologize for the inconvenience, but the prices we originally received from Dilog were incorrect, and fulfilling your order would have resulted in a significant loss for us. As a result, we had to cancel the order, and a refund was issued immediately.
Please note that we have over 90,000 products listed online, and in rare cases, pricing discrepancies can occur due to supplier information.
Thank you for your understanding.
Kind regards,
Alex
Deffo use again.
Initial delay in ordering from the manufacturer. One phone call asking 'Where's my stuff?' and the order was traced, actioned and it arrived 24 hours later. A system hiccough I suspect. This happens....
Thanks Mastertrade.
20 maja 2024
Great company to deal with
Great company to deal with, extremely happy with the service they have provided me with over the last few years. Always ready to give advice and good after sales service.
20 maja 2024
Great quality fir a very reasonable…
Great quality fir a very reasonable price. Well packaged and quick delivery.
19 maja 2024
I am an electrician & you need…
I am an electrician & you need wholesalers you can trust, I always have great service from Mastertrade. The delivery is always extremely quick & whenever I have had an issue the customer service team has been great.
Highly recommend!
19 lutego 2024
Excellent company to deal with
Excellent company to deal with. Great customer service on the phone and great communication. Prompt dispatch times and delivery is fast.
18 stycznia 2024
The fastest deliverey out there.
The speed at which the order was processed, dispatched and received was outstanding.
Also, the price was the most competitive price I found.
I have added Mastertrade to my book marks to use in the future.
21 grudnia 2023
So kind and helpful
So kind and helpful . I was stuck for specific plug sockets to finish my kitchen installation before Christmas . Totally unreasonably requested next day delivery on 16th Dec . Didn’t expect them to come up with the goods but they did . Thank you so much . Wouldn’t hesitate to buy from here in future .
15 grudnia 2023
Opinia niezależna
Top Firm!
Very pleased with both my purchases and deliveries from Mastertrade. Great prices and a very quick response when I had a problem. Well done guys.
21 listopada 2023
Great selection and prices
Great selection and prices, very knowledgable staff and fast delivery.
Been a regular customer for 4 years, great service provided
21 listopada 2023
I often use Mastertrade and so far o…
I often use Mastertrade and so far o have not had any issues . Prices are reasonable , delivery times excellent , customer service good .
20 listopada 2023
Best price for buying Astro Digit…
Best price for buying Astro Digit Lights, fast delivery and kept informed after purchase
19 listopada 2023
Great price and speedy service.
20 października 2023
MY FIRST ORDER WITH MASTERTRADE
A really good first experience in respect of ordering online and receiving the goods. I also needed to add something to my order which was easily sorted. I would recommend and will use again.
19 października 2023
Excellent supplier
Usual standard which i say is very good
Communication excellent and very efficient delivery
Works well for my company
20 października 2023
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