If it could be minus stars it would very unhappy with Masterquote nothing good to say and when canceled policy as no longer have a car cost £75 what a joke very unhelpful staff .... lost a valued cust... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had to go back to MasterQuote after setting up my car insurance with them as there was an issue with my NCB - unknowingly, I hadn’t accrued any whilst I was insured on a leasehold car. Each of the... Zobacz więcej
Reakcja na opinię
I found it easy enough to get Buildings and Contents insurance and had to discuss a number of issues in doing so. What I am not happy about is the online portal. There was no-one on the help... Zobacz więcej
Reakcja na opinię
I find Masterquote difficult to deal with. Difficult to contact and their staff don't appear to be as knowledgeable as perhaps they could be regarding their products. Once you do finally get through t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
MasterQuote search leading UK insurers to make sure we bring you best quote. We provide cheap online insurance for your car, home or van
Dane kontaktowe
The Connect Centre, Kingston Crescent, PO2 8QL, Portsmouth, Zjednoczone Królestwo
- 02394 003 200
- masterquote.co.uk
3,1
Średnia
848 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quick easy and cheap
24 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the good review. I'm glad you had positive experience.
Odpowiedź od MasterQuote
Thank you for the five star review Mr Arasakumaran! I'm glad we've been able to assist you.
Very pleased with the service I had…
Very pleased with the service I had been given
24 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the positive review Mr Redden.
bad experience sorry I even went with…
bad experience sorry I even went with this company should of stayed with my previous insurer
22 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Dear Mrs Burns,
Thank you for leaving a review. I'm sorry to hear you've had a bad experience. We'd like to do everything we can to try and help with any issues you've been having.
If there are specific outstanding issues we can address for you, please let us know on here and one of our agents will give you a call to try and resolve any problems and address any concerns you have.
Kind Regards
First class.
I've always found the quotes very competitive and the service first class.
22 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
That's great to hear Nicholas, thanks for leaving a review.
A Happy Pensioner
Having to cancel my policy with three months still left,as I was moving to a new property,Iwas told I would have to pay to change
But the money I paid would be taken off my new policy,as I am 80
Years old,and moved to a Retirement Complex,I only needed
Contents cover,after the money was paid I only had to pay a very small amount for my new policy,so I think they are very fair,and they
Do try and find you the best Quote.
22 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you leaving a review Jean. It's great to hear you had a positive experience and we were able to find a good deal for you.
Poor user experience and feels more like exercise to protect insurer than provide good customer experience.
Poor user experience and feels more like exercise to protect insurer than provide good customer experience.
The website looks very low quality, I initially thought it was a gimmick site as the colours and layout don't look professional. I struggled to login in multiple times on the iphone, had to log on using a laptop and reset passwords.
Then the finance documentation came through from another company at the same time and had that signed whilst still not having viewed the documentation on the masterquote website.
Lots of different documents to click through but really what customers simply want is a portal that shows the price you paid previous years, the price you being asked to pay this year and then simple text showing any material changes or things people shoudl think about setting out again in policies that may have been renewing for years (e.g. all the new gadgets bought which now exceed amount insured).
21 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for leaving a review, feedback like this is valuable. I'm sorry to hear you had a negative experience with the customer website. I will will ensure that your feedback about the design and functionality is passed to on to the relevant departments.
We do have to provide a significant amount of documentation relating to our policies as we need to ensure customers are fully informed about all the policy features and terms. I do appreciate however that this can make it more difficult to find the key information needed when considering renewal. Again I will make sure this feedback is passed along and hopefully this is a feature we will be able to add in the future.
Excellent value for money
21 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the great review David!
Odpowiedź od MasterQuote
Thank you for the positive review Mr Humphrey.
Odpowiedź od MasterQuote
Thank you for the good review. I'm glad you had positive experience.
For me it was very professional good…
For me it was very professional good customer service brilliant
18 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Hi Michael, thank you for the great review. I will pass on your compliment to the customer service team.
Quite easy to follow
18 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the good review Mr Murphy. I'm glad you found the product easy to use.
Very organised clear and efficient…
Very organised clear and efficient service
18 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thanks for the 5 star review Juneid. It's great to receive feedback.
Excellent customer service
Excellent customer service
Pleasant conversation with agent
Price good
Contact re emails excellent
Recommend to a friend
18 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the great review Mr Spinks. It's good to hear you had a positive experience all round. and would recommend us.
Quick and easy to set up
Quick and easy to set up! Deffintly well worth it.
18 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the positive feedback!
Called to clarify a couple of points…
Called to clarify a couple of points and had done a comparison, most helpful staff and got a good deal without compromise, been with the company for 3 years now, no complaints at all, easy to speak to .
16 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thanks for the great review Ian!
Very helpfull and they listen
16 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
It's great to hear you had a positive experience. Thanks for the good review.
Really helpful got straight to the…
Really helpful got straight to the point explaining every step of the way.
16 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Thank you for the five stars David, it's great to get positive feedback.
Appalling customer service
Appalling customer service. Didn't want to renew so I didn't send the financial agreement back then found they'd taken money. When I spoke to an agent I was told I couldn't cancel until I'd proved id got other home insurance- legal for motor insurance but not household. I was then put on hold and after 2 minutes the call was terminated.
Still awaiting my money back- isn't it called theft?
15 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Good afternoon Steve and thank you for your review. I am sorry to hear you are dissatisfied with the service you have received and I apologise the call was terminated. Our policies are on an automatic renewal unless stated otherwise at the point of sale, but I have arranged for one of our customer service representatives to call you to discuss this matter and to see if we can resolve this for you.
Thank you,
Meh has only three letters
Meh! Will probably find some other group next at remewal time..
15 października 2019
Opinia niezależna
Odpowiedź od MasterQuote
Good afternoon Terence and thank you for the review.
I am sorry to see you have not been satisfied with the service we have provided and we are always keen to know how we could improve our products, processes and services. Therefore I have arranged for one of our customer service representatives to contact you to discuss the review and take on any feedback.
Thank you,
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.