Marvellous Escapes Recenzje 546

Excellent customer service, with good understanding of our needs. Great communication, both verbal and email.

We started with a very friendly and attentive booking process. Hayley was so kind and enthusiastic. As we got closer to our holiday we received timely and clear updates with reasons for changes that needed to be made to our holiday plans due to changes in the train schedules. This was all handled on our behalf and upgrades to our travel arrangements were made at no increase in cost as compensation, a very nice touch. The location and quality of hotels chosen met or exceeded our expectations. The locations were ideal for walking to local attractions, restaurants and transport links. The tours/trips prearranged on our behalf were well organised and tour guides were experienced and informative. When we had our only hiccup of the holiday, our train to Milan had to terminate at an earlier station due to an incident on the line, Hayley was immediately available via WhatsApp and directly via telephone to ‘hold our hand’ through the process of getting another train and an alternative onward connection as well. It didn’t spoil the holiday, just added to the experience. I would have no hesitation to recommend Marvellous Escapes and intend to use them again. You do pay a premium for the service but we felt it was well worth it for the personalised service, experience and professionalism, great holiday !

Friendly and knowledgeable assistance from Hayley in booking our Swiss Rail Holiday

We had a great experience with Marvellous Escapes. From our first contact they listened to what we wanted, made changes to the itinerary accordingly, kept us fully in the picture and provided an excellent holiday for us at the right price. During our holiday there was a National rail strike and Marvellous Escapes were outstanding in sorting things out and keeping us on track. A special thanks to Hayley, who was excellent. Highly recommended.

Both Paul and Danielle were genuinely enthusiastic in helping us plan our holiday, taking into account our hopes rather than simply telling us what they had planned for others. The hotels and add on experiences were great and it was good to know they were available 24/7 had the need arisen.

Recently booked a 5 day trip to Zermatt/St Moritz including the Glacier Express Excellence Class. Olivia provided quick answers to any queries I had and was happy to make changes as we went through the quote. They were able to secure guaranteed seats in excellence class well ahead of travel allowing to look forward to my trip without having to worry about anything. I would highly recommend.

I told Hayley what wanted we from a holiday in Switzerland and what our budget was. She sorted everything and added some delightful extras within budget. Thank you Hayley for sorting our holiday. It was truly amazing. Everything fell into place and it was lovely not to have any concerns. Getting everything both in the post and electronically was also extremely helpful. 
We really appreciated your help all along the way. 

The hotel in Zermatt had a free Spa which was a lovely bonus.

We loved the Hotel Laudinella in St. Moritz. Terrific breakfast and very helpful staff. Free shuttle from the station was also really helpful. The free 2 day pass for bus and cable car travel was also a lovely surprise and meant we went up to Pis Nair which was .beautiful. 
The free shuttle from the station in Zermatt was also really helpful.

We will use this company again.
Thank you so much

Helpful and very accomadating team to the changes we kept making
Offered great suggestions to make the trip even better

Great service from Paul and the team. During our rail tour holiday there was a rail strike. We didn't realise this but Paul let us know the evening before and already had plans in place to get us to our next destination. A driver was quickly booked for us. It was such a relief to have the support and we would definitely book again. Thank you.

From the very first phone call to the follow up call in our return, Marvellous Escapes were an absolute pleasure to deal with. Having booked a lot of holidays, the personal touch from travel agents has sadly lessened, but you certainly get a personal, tailored experience with Marvellous Escapes. We have just returned from a 10 day trip around Switzerland visiting Zurich, St Moritz, Zermatt, Montreux and Interlaken, enjoying the magnificent Bernina Express, Glacier Express, Gornergrat Railway, Goldenpass Express and Jungfraujoch. A once in a lifetime experience that we’ll never forget. I can’t recommend ME enough and we’ll definitely be booking with them again when we do a similar trip around Italy. Five stars all round!

Marvellous Escapes listened to what we wanted and used their knowledge to make it happen The hotels were superb and when we needed help they were on hand to assist us

Great service, Danielle and the team went out of the way to structure and book a great holiday on a very short notice. Highly recommended

Prompt reply to my enquiry. Extremely helpful. Listened to my ideas, come up with an excellent plan made the changes I requested. Just the right level of friendliness.

Booked a holiday with Marvellous Escapes. Hayley was very timely with calls and emails and designed around our requests. Happy to amend to add in a day and itinerary on paper meets our requirements

Spectacular 11 night trip visiting Zurich Chur Zermatt Montreux Interlaken and finally Lucerne before returning back to Zurich all organised to perfection by Marvellous Escapes! Every hotel was superb and within easy walk of the train stations so no need to use any other means of transportation. Both the Glacier Express and GoldenPass Express fabulous rail journeys with outstanding scenery on both. One of the many advantages of the Swiss Pass is being able to jump onto one of the boats on the lakes for a free cruise which we did on both Lake Zurich to visit the Lindt Home of Chocolate and Lake Geneva to see Chateau de Chillon. SBB mobile app so easy and useful in identifying the correct platform your train departs from and how busy each carriage is expected to be. Looking forward to planning our next visit to this fabulous country with the help of Marvellous Escapes in the very near future!!

Laurie listened to everything that I asked for and came up with a very detailed itinerary, which is just perfect. Excellent communication throughout the booking process. Now can’t wait for the holiday!

Very efficient. This was a rebooking of a holiday we had had to cancel. Laurie is exceptionally helpful and knowledgeable.

What a different experience! Taking the time to discuss my requirements and checking back that what was being presented met my needs. Accepting my numerous changes and never sounding in the least bit upset or anxious with me. Loved the whole experience - thank you. Hayley needs a special shout out - I really got on well with her and she has done everything to pull this together. It's going to be amazing!

Marvellous Escapes organised a trip of a lifetime to Vienna, returning on the Orient Express. The organisation was excellent and they couldn't be more helpful when I left my jacket in the taxi. We had a truly wonderful time and I wouldn't hesitate to recommend them for your future holiday. Thank you all xx

My wife and I must congratulate the team at Marvellous Escapes on putting together a great holiday package tailored to our specific requirements. All the arrangements and organised trips went to plan and were totally seamless.
We will definitely be in touch with Marvellous Escapes when we are planning next year's holiday.