MarsProxies Recenzje 371

I had a highly disappointing experience with this website’s proxy services. Initially, my experience with their ISP proxies was satisfactory, but after placing around 15 orders, I noticed they repeatedly provided the same subnets, regardless of the geo-location I selected. Upon further inquiry, I learned that in some countries, they only offer two subnets, which significantly compromises the anonymity I expected from the service.

I decided to try their residential proxies, but unfortunately, I was unable to connect to them. I tested the connection with and without a VPN, but the issue persisted. Since I hadn’t used any traffic, I requested a refund for the residential proxies. However, after spending two hours communicating with their support team, I was informed that no refund would be issued and was directed to submit a formal request to their support system. I took the time to provide a detailed explanation of the issue, but received a response stating that no refund would be provided and that the issue was not their responsibility.

Additionally, I requested a refund of my account deposit, but was told this was not possible because I had funded my account with cryptocurrency, which they stated is subject to volatility. I clarified that I had used USDT, a stablecoin, but was informed that their policy does not allow refunds for stablecoin deposits either. This was particularly frustrating, as I found the reasoning unclear.

Overall, the slow response times from customer support (often 15-20 minutes), the limited subnet variety, and the inability to use the residential proxies made my experience very unsatisfactory. I would caution others to carefully review the service’s policies and performance before purchasing.

Review update: 06/29/2025

I contacted their support regarding a different issue, but they noticed my review on Trustpilot and offered to refund my money in exchange for deleting the review. Naturally, I firmly refused, and I have screenshots of the conversation.

Excellent proxies. I bought a NewYork static IP and I love it

Great proxy service, fast, reliable, and easy to use. Big thanks to Robert from support for his quick and helpful assistance. Highly recommended

Best Proxy service very helpful support. BEST PROXY!

The site is great, but having only one support agent, Emiley, could harm Marks Proxy's reputation due to rude behavior and excessive delays.

mars proxy deserve 5 star but sorry to say i given 1 star because of emiley

good service, very nice support

The customer support was excellent, Thank you soo much Robert.

Fast & Efficient. know how to offer alternatives and never left a client idle. thank you Robert.

COnfiables y rapidos y tienen un soporte muy bueno con personas como robert :)

Worst Services Ever . Chat Support Emily Too merch Wasting My Time and Can Not Provide Any Salutation.
I Never Recommend This Site To Purchase Proxy .

ok, thanks support Emily

very good & fast costumer support "Tristan" & super high quality proxies , happy to use their services.

Emily was Quick, honest and provided great support. also affordable and unlimited speeds for the whole month

This service is undescribable, support is fast, helped me a ton, he was very patient and helped me for everything that i wanted. I HIGHLY recommend them, they are THE BEST!

It was a great and hassle free experience, Tristan has assisted me really well. Made the process very easy for me!.

its a great website and the person who assisted and help me all through out is very patient, thanks Tristan for guiding me!!! the best!

Thanks Tristan for helping me resolve my issue

Keep up with the great work