Very prompt service. Was delivered the next day but my friend was out. (I thought it would be 2 or 3 days) lol Reorganising another day with the courier was very simple. Will definitely order more... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I used to live in Bury St Edmunds & regularly used the shop there. I’ve now moved away & was missing the wonderful giant buttons! Thank goodness for mail order! Dark milk giant buttons as good as ever... Zobacz więcej
Reakcja na opinię
Delivered within days of ordering. I cannot recommend the white hot chocolate melt highly enough. Made with at least 36% cocoa solids, it’s luxuriously creamy and delicious. I always buy the 1kg bag a... Zobacz więcej
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I will always give this company 5 stars and above if I could for their products and speed of delivery. I’m so glad I accidentally discovered their hot chocolate as it’s just the most delicious and mor... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Marimba World Chocolate is a family-owned business devoted to hand-making amazing chocolate.
Dane kontaktowe
134 South Street, CM23 3BQ, Bishop's Stortford, Zjednoczone Królestwo
- 01279 714527
- sales@marimbaworld.com
- marimbaworld.com
4,9
Doskonała
503 recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Marimba World Chocolate
Thank you for taking the time to leave us a review. We are happy that you were pleased with your order.
Received purchase in perfect condition…
Received purchase in perfect condition one day after ordering.
3 lipca 2024
Odpowiedź od Marimba World Chocolate
Thank you so much for the review. We are happy that you were pleased with your order.
Order was fulfilled very quickly
1 lipca 2024
Odpowiedź od Marimba World Chocolate
Thank you for your review. We are glad to hear that your order arrived quickly. We always aim to dispatch orders as soon as possible on a next day delivery service to ensure that they arrive promptly.
Odpowiedź od Marimba World Chocolate
Thank you for the review. We are pleased that you were happy with your order.
Fantastic customer service
Fantastic customer service, the quality of the products are outstanding
14 czerwca 2024
Odpowiedź od Marimba World Chocolate
Thank you so much for the review. We are very happy to hear that you were pleased with your order.
Disappointed
I was excited to find your shop in Bury St Edmonds and made a special trip to buy a birthday present of coffee truffles for someone special. They looked very nice and the lady who served me was very pleasant. BUT when I presented them to my friend on her birthday a week later and tried them !!! No coffee flavour !!! Just chocolate, I was very disappointed and embarrassed as my friend loved coffee creams and I thought your coffee truffles would make a nice alternative. I think they are still sitting in her fridge!!
13 czerwca 2024
Opinia niezależna
Odpowiedź od Marimba World Chocolate
We are disappointed to hear that you felt that our truffles did not live up to your expectations, and are slightly confused as to how this could have happened - we have not received similar feedback before. I would suggest that a truffle is unlikely to have the same flavour density as a fondant due to the competing flavour of the chocolate, but the truffle should still taste of coffee, even if less strongly so. Also, we would never recommend to store the truffles (or indeed any chocolate) in the fridge - rather the taste and texture are much better enjoyed at room temperature. I have passed your feedback on to our kitchen and requested that the chocolatiers complete some taste tests to ensure that we are happy with the flavour profile of the truffles that we currently have in stock, and we hope that we can tempt you back to our shop to try some of our other products in the future.
Отличный шоколад,всегда его покупаем
Отличный шоколад,всегда его покупаем, все родные просто в восторге. И отлично подойдёт на подарок!
16 czerwca 2024
Opinia niezależna
Odpowiedź od Marimba World Chocolate
Thank you for the review. We are always happy to hear from satisfied customers.
Easy to use website and prompt delivery…
Easy to use website and prompt delivery of chocolate.
6 czerwca 2024
Odpowiedź od Marimba World Chocolate
Thank you for the review. We are pleased to hear that you were happy with your order.
Odpowiedź od Marimba World Chocolate
Thank you so much for the review.
Always an excellent and welcome present.
We often order Marimba chocs online whenever we want to give a special gift. They are always excellent chocolates. Occasionally, we eat them ourselves when the waistline permits!! Just one point to record. Somehow the box seems always to be packed upside down and that is how they are delivered. We thought at first it was the courier, but it looks like the original packer. As a result, the chocolate is sometimes smeared on the inside of the plastic cover of the box. A small point, but it happens regularly. It won't stop us ordering your exquisite chocolates in future however.
21 maja 2024
Odpowiedź od Marimba World Chocolate
Thank you so much for the review. We are delighted to hear that you enjoy our chocolate. I am sorry to hear about the packing issue - I will mention it to the dispatch team and see if we can work out why this is happening and hopefully stop it in the future.
Excellent customer service
Quick dispatch. One item has been left out accidentally - communication was good and was sent out speedily. Excellent.customer service.
19 maja 2024
Odpowiedź od Marimba World Chocolate
Thank you for your review. We apologise again that an item was missing from your order, but we are pleased that we were able to rectify this promptly.
Odpowiedź od Marimba World Chocolate
Thank you for taking the time to leave us a review. We are pleased that you found the service to be efficient and we hope you enjoyed the chocolate.
Odpowiedź od Marimba World Chocolate
Thank you so much for taking the time to leave us a review. We are delighted that you enjoy our Ruby Hot Chocolate Melts.
Great quality and price also delivery…
Great quality and price also delivery very quick. Thanks
17 maja 2024
Odpowiedź od Marimba World Chocolate
Thank you so much for leaving us a review. We are delighted that you enjoy the chocolate.
Easy to order
Easy to order
Fast and efficient delivery
Wish they would increase the ‘orange’ content in the giant dark chocolate buttons as they would quickly become irresistible.
Well done to the team .
16 maja 2024
Odpowiedź od Marimba World Chocolate
Thank you so much for your review. We are pleased to hear that you are happy with your order and we will pass your feedback on to the kitchen.
Fantastic tea
6 maja 2024
Odpowiedź od Marimba World Chocolate
Thank you for the review. We are delighted that you enjoy our tea.
The whole experience of ordering from the company and consuming the products has been a joy.d consuming the
The service was prompt and when what I ordered arrived it was excellent.
I have an extensive experience with trying drinking chocolates, chocolate and handmade chocolates / truffles.
17 kwietnia 2024
Odpowiedź od Marimba World Chocolate
Thank you so much for your review. We are very pleased to hear that you enjoyed the chocolate.
Good quality chocolate
Easy to order on line. Quick delivery. Good quality chocolate. Well presented
22 kwietnia 2024
Odpowiedź od Marimba World Chocolate
Thank you for your review. We are happy to hear that you were pleased with your order.
Good shopping experience.
The order came quickly and the products were of good quality.
12 kwietnia 2024
Odpowiedź od Marimba World Chocolate
Thank you so much for the review. We are pleased that you were happy with your order,
Odpowiedź od Marimba World Chocolate
Thank you for the review. We are happy to hear that you were pleased with your order.
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