My order got lost somehow in transit and never got delivered. The customer service rep I was in contact with went above and beyond and truly spent a lot of time investigating while emailing me daily... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered May 4th and still have not received my items almost a month later with nothing stating that it has shipped. I contacted customer service to cancel my order but was told I can not and must wa... Zobacz więcej
Great quality clothing that is well thought out, interesting designs, has an edge, and gives back by partnership with an NGO to help girls in poverty. It is ethical, sustainable and the clothes are go... Zobacz więcej
I recently purchased the Zinnea dress which was much higher quality than expected for the price.Needed to swap it out for another size, customer service was swift and responsive. Will definitely shop... Zobacz więcej
4,2
Dobra
272 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 56% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I’ll be back!
Marcella has given me a top-notch shopping experience! The two shirts I ordered went above and beyond my expectations, they were beautiful, soft as butter, and built to last. Shipping was faster than expected, and even the exchange process was super easy and convenient. It’s been a pleasure shopping with them, can’t wait to be back!
14 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your wonderful review! We’re so happy to hear that you’re loving your shirts and that your experience with us has been top-notch. We always aim to make things easy and enjoyable, from shopping to exchanges, so it’s great to hear we hit the mark!
So glad I gave them a chance!
I was hesitant to order from them, but I’m so glad I gave them a chance! Marcella is quickly becoming one of my favorite brands. Their designs are perfect for both work and going out. The fit is consistently great, and the quality holds up beautifully over time. Shipping was smooth, and everything arrived nicely packaged. Highly recommend!
17 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for the kind words! We're thrilled to hear that Marcella is becoming one of your favorite brands. It’s awesome to know our designs are working for both work and play! We really appreciate your support and your recommendation—looking forward to keeping you stocked with stylish pieces for years to come!
First purchase! Super high quality
I ordered a dress for my cousin’s wedding. My order arrived quickly, and it exceeded my expectations. It’s chic, well-made, and feels luxurious, and even the packaging had a thoughtful, elevated touch. I also love their social mission—knowing my purchase helped support a girl’s education made it even more meaningful. Overall, I had a fantastic experience and will definitely be shopping here again!
31 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your thoughtful review! We're delighted to hear that your dress exceeded expectations and that you had such a positive experience with us. It means the world to know that our social mission resonates with you, too. We truly appreciate your support and can't wait to have you shop with us again!
The material is great and the sizing…
The material is great and the sizing was made for me! I have several things now from Marcella and I have loved every piece. Very different things then I find in stores. Looking forward to more items.
6 lutego 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your kind review! We’re thrilled to hear that you love the material and sizing of your pieces, and we’re so grateful for your continued support of Marcella. We’re always working to bring unique items, so we’re excited for you to see what’s coming next. Thanks again, and we can’t wait to offer you more items you’ll love!
1 month and still no package.
Ordered a dress on January 8, it is now February 4 and still hasn’t even been processed. I was supposed to get it between 5-10 business days. It is now passed my event and still nothing. I have written them multiple times and been given the runaround with excuses. Now they’re saying I ordered a pre-order item. No I didn’t. I will be trying to get my money back.
8 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re so sorry for the experience you’ve had. We’d love to look into this further, but we haven’t been able to locate an order under your name. Could you please email us at support@marcellanyc.com with your order details? We want to make this right and see how we can assist you.
Looking forward to hearing from you!
No Customer Service at all
no one ever reply to my email , I received the order so late but 4 days before I asked to cancel because i never received well guess what no one reply and i received the order today still no reply I say why you sent me the order i dont need any more was very late and wasn't as nice so Horrible service
31 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We're sorry for any frustration regarding your order. While we do our best to accommodate cancellation requests, we can’t always cancel orders once they are placed, even if you reach out right away.
We have been in touch with you via email and, as mentioned in our last message, we’re still happy to provide a free return. Please don’t hesitate to reach out if you need any further assistance—we’d love to help.
Scammy
Scammy. Claim to offer a free product with a certain amount for purchase then don't send.
Worst of it they then claim you never added it to your cart when it clearly says so on your order. Lowlife retail.
2 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re sorry for any confusion regarding the free gift promotion. To ensure the item is included in your order, it does need to be added to the cart at checkout. If there was any issue with this, we’d be happy to take a second look—please reach out to us directly so we can assist you further.
We appreciate your feedback and would love the opportunity to make this right!
Marcella NYC stole nearly $500 from me.
Marcella NYC stole nearly $500 from me.
I placed a large order on TikTok with Marcella, only part of the order was refunded. The remainder, totaling $458.00, was not. I spoke with someone named Gav on several occasions, who said weeks ago that my refund had been “pushed through” (surprise, it had not). Now I know they not only steal your money, they also lie. When I inquired that I had received no refund, they stopped responding entirely. The items were delivered back to Marcella on 12/26, it is now 1/23 with no refund.
I will report this company everywhere I can.
23 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We sincerely apologize for the frustration you’ve experienced. We’ve recently reached out to you again regarding this issue, as we are actively working with TikTok to resolve it. Since the order was placed through TikTok, the refund process is handled by their platform, but please know that we are doing everything we can on our end to ensure it is processed correctly.
If you still need assistance or have any further questions, please don’t hesitate to get in touch—we want to make this right.
Didn't recieve my order
Didn't recieve my order. Its gone over the expected shipping/delivery date, no other communications. I have also emailed them to see if there are any issues but had no response
1 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re very sorry to hear you haven’t received your order and for the lack of communication on our end. This is not the experience we want for our customers.
Please email us again at support@marcellanyc.com with your order details, and we’ll prioritize resolving this for you right away.
Thank you for your patience, and we apologize again for the inconvenience.
I ordered a dress on Jan 6th and it’s…
I ordered a dress on Jan 6th and it’s still showing that the order is processing. The site say it’s 5-10 business days and it’s well past that. I’ve contacted the company and got a really dumb response about shipping delays due to Christmas which feels like an excuse. I will never order from them again
16 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We’re sorry to hear about the delay with your order and any frustration caused. While shipping delays after the holidays affected some orders, we understand this isn’t the experience you expected, and we apologize for falling short.
Please contact us at support@marcellanyc.com with your order details so we can resolve this for you. We appreciate your feedback and the chance to make things right.
Order placed over a month ago for a…
Order placed over a month ago for a coat. Still not received. Customer service is a joke.
12 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
We're so sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we strive to provide and we take issues like this very seriously.
Please email your order details to support@marcellanyc.com and we'll work to get this resolved as quickly as possible. Thank you for bringing this to our attention - we’ll do everything we can to make it right!
Well made
Well made, beautiful clothes. I usually buy them in sale. In one case, one of my Marcella boots had a rip in the zipper. I contacted the company and they provided me with a partial refund. I appreciate their personal approach and high quality.
7 stycznia 2025
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your thoughtful feedback and for being a loyal customer! We're delighted to hear you appreciate the craftsmanship of our pieces and the personal touch in our service. While we're sorry to hear about the issue with your boot, we're glad we could provide a solution that worked for you.
We truly value customers like you and your continued support!
I placed an order 21 days ago as a…
I placed an order 21 days ago as a Christmas present. Still no shipment on 12/28.
29 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you for your feedback, and we’re truly sorry for the delay with your order. We understand how important this order was for you, and we deeply regret falling short of your expectations during the busy holiday season.
If you could provide your order details, we’d be happy to look into this for you and provide an update as quickly as possible. Please reach out to us at support@marcellanyc.com.
I love the style and quality of the…
I love the style and quality of the products. The fabrics and leather goods are great. Lastly, their purpose driven mission: working condition, including pay for their workers, educating girls in Sub Sahara, and sustainability.
Customer service is great. I had an issue with the zipper on a pair of boots I ordered. They sent me another pair without any hassle. They stand by their products.
Constructive feedback: Their shipping times are slow. However, when they sent my replacement boots, I received them within 1.5 weeks, during Xmas holiday.
Like 95% of all online retail sites, there’s no customer service ph#. It did take approximately 2 days before a real person responded to my issue. When Meer, customer service agent, replied, it included a new shipment of my boots.
They have some kinks to work out and I’m still a loyal customer.
26 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear you love the style and quality of our products, as well as our mission to support workers, sustainability, and education. It’s heartening to know that these values resonate with you.
We also appreciate your constructive feedback regarding our shipping times and response times. While we’re always working to improve, your understanding and patience mean the world to us, especially during busy seasons.
Thank you for being a loyal customer and for sharing your experience with us. We’re excited to continue providing you with products you love and a service experience that only gets better!
Customer service is Everything!
I was upset about the delay of my order as I frequently order from Marcella.I love the products. Once I wrote of my dismay, a customer service agent named Meer corrected the problem, and got my perfectly matched item. He was patient, very kind and extremely helpful. He made me and my adult daughters permanent customers. FOREVER GRATEFUL....THANKS MEER.
19 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
Thank you so much for sharing your experience! We’re so sorry about the initial delay, but we’re thrilled to hear that Meer was able to turn things around for you. Your kind words truly mean a lot, and we’ll be sure to share your appreciation!
We’re so glad to know that you and your daughters love our products and have become permanent customers—it’s the highest compliment we could receive. Thank you for your support and for being part of the Marcella family!
I've ordered twice from them
I've ordered twice from them, and after my last one I realized they hide negative reviews. This alone is enough to put me off ordering from them ever again. That, and the fact that I have to rig my own strap to keep the zippers up on the boots I paid $200 for, as they fall down constantly. The subpar quality I can deal with, hiding reviews is just dishonest and shady.
6 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
We’re truly sorry to hear about your recent experience and appreciate you bringing it to our attention. We take all feedback seriously and look to handle it in a transparent manner. We will look into this matter to ensure that our protocols were followed regarding your review.
We also regret that the boots did not meet your expectations. The zipper issue you mentioned is concerning, and we’d love the opportunity to resolve it. Please reach out to us directly at support@marcellanyc.com and we’ll be happy to assist you with a solution.
Your feedback is incredibly valuable, and we’re committed to improving both our product quality and communication. Thank you for your honesty, and we hope to regain your trust.
Shipping times are a joke
Unable to rate the actual product because I ordered it 22 days ago and still haven’t received it. You can’t call, customer service is email only and gives you the run around. Shipping delayed, busy time of year, blah blah blah. More trouble than it’s worth. Fix your business model, nobody is going to wait 25+ days for items to be delivered.
21 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
We sincerely apologize for the delay in receiving your order and the frustration you’ve experienced. We understand how disappointing it must be to wait this long, especially when you were excited about your purchase.
While we’re currently experiencing delays due to the busy holiday season, we acknowledge that communication should have been better, and we’re truly sorry for the inconvenience. We’re committed to improving our processes to provide a more timely and efficient service in the future.
If you still need assistance with your order, please reach out to us directly at support@marcellanyc.com with your order details, and we’ll make sure to get this resolved for you as soon as possible.
Thank you for your patience, and we appreciate your feedback.
Some issues with high volumes
I had issues trying to make multiple returns and exchanges during Black Friday. I don't have an issue with the shipping times. I feel like that's part of their sustainability model. Eventually, customer service updated my account with the correct refund amounts. So, I do appreciate that things were resolved. But they just don't have the response times that I would expect even from a non-fast fashion company.
17 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
We sincerely apologize for the error with your return and the frustration it caused. We understand how disappointing this must be, especially after you made an effort to return the item within the required time frame.
Our return window typically allows enough time for shipping, but unfortunately, USPS has experienced significant delays due to the high volume of packages being shipped during the holiday season. We deeply regret any inconvenience this caused and it looks like we processed your refund within one business day of receiving your request to our support team.
We truly appreciate your support for our brand, and we’re sorry to hear that this experience has led to such frustration. We’re taking your feedback seriously and are working to improve our systems to better handle the demand during busy seasons.
If there’s anything else we can do to assist you or if you need further assistance, please don’t hesitate to reach out. We value your feedback and are committed to making this right.
ordered and have not received any…
ordered and have not received any conformation of items shipping . This is my third purchase and no response from their support , won't buy again . I have written 3 times with no response .
19 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
We’re really sorry to hear about the lack of communication regarding your order and the frustration you’ve experienced. This is certainly not the experience we want to provide, and we sincerely apologize for not responding sooner.
We can understand how important it is to receive timely updates, especially when you’ve already made multiple purchases. We’d love to help resolve this as quickly as possible. Please reach out to us directly at support@marcellanyc.com with your order details, and we’ll prioritize getting your confirmation and shipment details to you.
Thank you for your patience, and we appreciate your continued support.
Horrific customer service for online orders…
The customer service for online orders is horrific. You are at the mercy of them responding only by email and it takes at least 36 hours for them to reply to the email. So frustrating when there are much better options out there. Do not shop online from here.
18 grudnia 2024
Opinia niezależna
Odpowiedź od Marcellanyc
We’re truly sorry to hear about your experience with our customer service. We understand how frustrating delays in communication can be, especially when you’re waiting for assistance. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
We’re actively working to improve our response times and ensure a better experience for all of our customers. Your feedback is valuable to us, and we appreciate you bringing this to our attention.
If you need any further assistance, please feel free to reach out again, and we’ll do our best to prioritize your message.
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