Well I took my policy out when I was 19 now I'm 65 a lot of things have changed like pudential do not pay out now so it costs you money that you have saved with them to get another firm to pay you whi... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very profitable investment and when it came to withdrawing some funds it was completely without fuss or delay
The people I spoke to were helpful, concerned that I understood the implication and where he was not sure he asked for assistance. so aaifeltreassured that the info received were accurate
The company at present is doing well . It is my experience from many years ago which was poor in that they did not fully explain the tax implications of these policies on withdrawl
Informacje dotyczące firmy
Napisane przez firmę
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Dane kontaktowe
BN15 8GB, LANCING, Zjednoczone Królestwo
- 0800 000 000
- mandg.com/pru
4,0
Dobra
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Internal process more important than customers
Two upheld complaints and still no further forward, required forms not getting from Pru staff scheme to their Retirement Account team, no sense of urgency very poor service.
Emailed Pru as suggested after a previous Trustpilot review and heard nothing can’t say I was surprised.
Very disappointing to suffer this level of customer service after having worked for them.
Putting their own internal processes ahead of common sense and good customer outcomes.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Pru UK
Hi Rob, we're very sorry to hear about your frustrating experience and the ongoing issues you're encountering. We're actively following this up with the teams involved, and contact will be made with you at the earliest opportunity.
If there is anything more you wish to add, or highlight to us before you're contacted, please let us know. Many thanks
Transfer my pension pot!
I started my request to transfer my pension pot Sept 2025. The Pru have made one mistake after another. They keep sending me compensation cheques but just seem to be deliberately delaying the process. They keep sending me forms I have already filled in they have lost one form and requested I send it again which I have done and they still haven’t transferred my pension pot. They are the worst pension company I have used and I have used many. All other companies have sent me my money in weeks! If you make an official complaint they allow them selves 8 weeks to resolve the problem. If you plan to make a complaint to the ombudsman you have to make an official complaint in writing to the Pru first. Hopefully they will transfer my money soon. The Pru are also very poor at keeping me informed so I have to keep chasing them.
3 czerwca 2026
Opinia niezależna
Odpowiedź od Pru UK
Hi Paul, we are truly sorry to hear about the difficulties you've experienced with your pension transfer, and the delays encountered.
We're keen to help by working with you and our complaints team to ensure your requirements are acted upon, and concluded as quickly as possible. To allow us to move this forward, please email our team at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
Helpful and knowledgeable staff
find the staff very helpful and efficient also having a friendly attitude which gives you confidence as which as i am not an expert in dealing with finance
15 maja 2026
Odpowiedź od Pru UK
Hi Mr Furniss, we're so pleased to hear you had a positive experience when talking to us recently, and we're grateful for your kind words. We're here to help, and should you have any further questions, please get in touch. Many thanks
Odpowiedź od Pru UK
Hi Michael, thank you for taking the time to leave your review, and your feedback about your experiences in dealing with us.
If there are any aspects that you would like more clarification on, please let us know by emailing our team at social@prudential.co.uk and we'll help to answer these for you. Many thanks
A very helpful company
The adviser I spoke to was very helpful, patient and left me reassured. A good experience.
22 maja 2026
Odpowiedź od Pru UK
Hi Mr Hunter, thank you for your feedback and we're pleased to hear you felt reassured through your conversation with our adviser. Should you need anything more, please let us know by getting in touch again. Many thanks
Withdrawal
Was able to do all I wanted over the phone, my only problem was I wasn't able to do it on the internet, hence having to make a phone call.
4 kwietnia 2026
Clear no jargen comms
1 czerwca 2026
Issuing of P60's
You patiently and carefully got there in the end, but a clearer initial notification with all policy numbers quoted would have avoided my misunderstanding.
18 marca 2026
Odpowiedź od Pru UK
Hi Lee, thank you for taking the time to leave your review and we appreciate your feedback. We'll follow this up with our customer service team to identify where improvements can be made.
Should you need anything more, please get in touch again. Many thanks
Dealt with withdrawal of funds quickly…
Dealt with withdrawal of funds quickly and effectively.
14 maja 2026
Prudential in name and action. first classClear and helpful representative
Clear and helpful representative
21 maja 2026
Thank you for everything
29 maja 2026
Be very careful of these people seems they will do anything to keep your money !!! Up date Nothing they rang me then hung up !!! Terrible company I feel for people with large sums of money 😡😡
Absolutely awful company they told me my pot had a bankruptcy order on it !! I contacted my bankruptcy company who told me they had heard nothing from prudential and there is no such order !!
Still nothing they give this email and then do nothing just to look good on here. Absolute thieving scum !!!!
29 maja 2026
Opinia niezależna
Odpowiedź od Pru UK
Hi Tim, we're concerned to hear about your recent experience in engaging with us, and for the worry and frustration this has caused.
We'd like to follow up on this, and to allow us to do so, please could you email our team at social@prudential.co.uk with your plan number. We look forward to hearing from you and helping to resolve matters for you. Many thanks
Really pleased Pru managed to hold onto…
Really pleased Pru managed to hold onto my policy when I completely forgot about updating my address. Managed to track me down and looked after my policy for years
24 marca 2026
Odpowiedź od Pru UK
Hi, it's great to hear we were able to reunite you with your policy. Thank you for taking the time to leave your review and please let us know if there's anything more you need. Many thanks
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.