sacredsandstravel.com 

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Not even a star. Mr Tahseen, Abdur Rehman, Mariam and Batool are all liars! Its been 10 months and still no sign of money being returned by these scammers who promised to refund back my money af... Zobacz więcej

Oceniono na 5 z 5

I was initially nervous about going for Umrah alone, but Makkah Madinah Limited made me feel completely safe and supported. Tahseen stayed in contact throughout the journey and made sure every detail... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Very disappointed This company is cheating on booking a hotel taking money for 5 Star hotel issues a fake hotel voucher nothing booked you have to pay extra money to hotel for new booking. Unfort... Zobacz więcej

Oceniono na 1 z 5

I want to report a scam to warn others about a travel agency that defrauded my brother, his wife, and my friends. We booked a comprehensive travel package to Medina through this company, only to dis... Zobacz więcej

Informacje dotyczące firmy

  1. Biuro podróży
  2. Konsultant ds wiz

Napisane przez firmę

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Wszystkie recenzje

(48)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 32

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Oceniono na 5 z 5

Outstanding Performance

Outstanding Performance
You get want you want for
Umrah package and hajj package
This company sort out our family packages for umrah and their made our dream come true

12 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Great Service

Makkah Madinah Limited were very honest and helpful with my Umrah booking. They gave me all the details clearly and there were no hidden charges. The whole journey went smoothly, and I felt looked after from start to finish. I’ve already recommended them to my friends and family.

16 października 2025
Opinia niezależna
Oceniono na 5 z 5

Do you want your umrah and hajj dream…

Do you want your umrah and hajj dream to come true please contact shoad and Tahseen
They are very friendly and experienced agents who will help you and do their best for a good package price also should you require holidays packages do not hesitate to contact them also relax they will do the rest
Thank you guys for helping me

6 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

Extremely unprofessional staff .I…

Extremely unprofessional staff .I booked my tickets on 2 of June paid them full money via bank transfer and told by them i would receive my e tickets in few hours but nothing came i call them so many times they keep saying within few weeks they’re going to send me my ticket but after few days mr abdul rehman started ignoring my calls i used to ring them 6 to 10 time a day but they won’t pickup the phone. I got the number of operation manager mr tahseen he told me i will get the ticket by 12 of july if not he’s gonna refund my money back but its 1 of august now i got nothing from them don’t buy tickets from them

2 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service, very friendly staff and professional service. Especially Miss maryum the way she handled everything was great . Its very grateful 🙏

11 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

A first time experience with kids for…

A first time experience with kids for umrah.
The staff went above and beyond to help make this trip comfortable for us. From flights to hotels, transportation and ziyarats all amazing, best experience ever. A big thank you to Shoaib for being so helpful providing Visa’s on time giving the extra information needed. I would definitely recommend this company as i have shopped around they offer the best deals and are extremely reliable i have already booked another trip with them for December inshallah.

29 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Very disappointed

Very disappointed
This company is cheating on booking a hotel taking money for 5 Star hotel issues a fake hotel voucher nothing booked you have to pay extra money to hotel for new booking.
Unfortunately, despite multiple attempts to contact them via phone and message, I received no response. This lack of customer service has left me feeling frustrated and annoyed.
Please do not book for Umrah or hajj or any holiday big cheaters
They prove they are Pakistani.

2 kwietnia 2025
Opinia niezależna
Oceniono na 2 z 5

disappointed is too generous

I am absolutely furious and deeply disappointed with the way this company handled my pilgrimage experience. At first, everything seemed fine, but once payment was made, it was nothing but a constant struggle to get any information. Details were drip-fed to us, and we didn’t even receive our visa until the very last minute, despite being repeatedly told not to worry.
We paid a 5-star rate for this trip, expecting top-tier service, but what we got was far from that.
The only reason I’m giving them 2 stars because the accommodation in Makkah was acceptable, and the transportation was managed by an independent company with their own communication channel. However, the situation in Madinah was beyond unacceptable. We were placed in a filthy hostel with hair in the shower and toilet, no towels, dust everywhere, and old, dirty bedding. It was a completely unclean and uncomfortable place to stay.
To make matters worse, we were told about a last-minute hotel change while we were already in the lobby after being dropped off in the late evening — no prior notice, no care or concern. When we raised our complaints (with time difference they had enough time to sort it), we were completely abandoned. No effort was made to resolve the situation, and we were left feeling helpless and ignored.
What’s even worse is that we were traveling with young children (ages 2, 6, and 9), and yet there was no consideration given to our needs or comfort. After paying SO MUCH money for what was supposed to be our first and special experience in Makkah and Madinah, we feel completely let down, abandoned, and taken for granted. We ended up looking for our own accommodation in Madinah at extortionate last-minute rate for our own health and safety (that cost alone could have paid for another Umrah trip).

I am beyond disappointed and angry at the complete lack of care and organization. I would never recommend this company to anyone. We will not forget how badly we were treated in Madinah, and I sincerely hope no one else endures the same miserable experience especially when you are out there to focus on your worship, one shouldn’t be worried about how poor the accommodation is when one pays so much money

11 lutego 2025
Opinia niezależna
Logo sacredsandstravel.com

Odpowiedź od sacredsandstravel.com

I understand your frustration and the inconvenience you experienced during your pilgrimage trip. Please allow me to address your concerns clearly and provide some context from our side.

1. Hotel Change Communication:

Explanation: We communicated multiple times that there were availability issues at the Zowar International Hotel, which caused the last-minute hotel change. This was outside of the company's control, as the hotel informed us of the situation.
Clarification: The change was due to the hotel's circumstances, not the company’s failure. We made sure to inform you beforehand, and we understand it was frustrating, but this was an unavoidable situation.

2. Makkah Hotel:

Explanation: The 5-star rate you paid was specifically for the accommodation in Makkah.
Clarification: You were aware at the time of booking that the Makkah hotel was of a higher rating (5 stars), but the arrangements for Madinah were different.

3. Madinah Accommodation:

Explanation: The hotel you originally agreed upon for Madinah was the Zaha Al Madinah, which is a 3-star hotel. However, as a gesture of goodwill, we upgraded your accommodation to a 4-star hotel, Zowar International Madinah.
Clarification: You had agreed to a 3-star hotel for Madinah, but we took the initiative to provide you with an upgraded 4-star hotel instead. This upgrade was beyond what was originally promised.

4. Hotel Terms and Conditions:

Explanation: Every hotel has its own terms and conditions regarding changes. If a hotel makes a change to your accommodation, they are obligated to provide a replacement of equal or higher value, which is what we did.
Clarification: If any issue arises from the hotel’s side, they are responsible for providing a similar or better category of accommodation, which we ensured was done.

5. Review Validity:

Explanation: When posting a review or feedback, it’s important to verify facts beforehand. For example, you mentioned that the alternative hotel in Madinah was of a lower standard, but if you check reliable sources, such as Google or hotel booking sites, you will see that the Hotel which one provided by the Hotel end on last minute (Odst Al Madinah Hotel) is rated as a 4-star hotel, not a 2-star one.
Clarification: It’s essential to cross-check information before making claims about the quality of service or accommodation.

6. Visa Processing:

Explanation: Visa processing time typically takes up to 14 working days. This is a standard procedure and is not within the company’s control.
Clarification: You were informed that visa processing could take up to 14 working days. You can confirm this with the embassy or other reliable sources. Therefore, the visa delay should not be viewed as the company’s fault.

7. Cooperation with the Company:

Explanation: Understanding and cooperation are essential for a smooth experience. We encourage you to work with the company to ensure the best possible outcome for future trips.
Clarification: We are here to help and ensure your experience is positive, but mutual understanding and cooperation are key. Once this is achieved, it will help improve the overall experience for everyone involved.

Oceniono na 5 z 5

Very helpful

Very helpful, helped plan our trip from start to finish and was easy to contact all throughout including during the trip

21 grudnia 2024
Opinia niezależna
Logo sacredsandstravel.com

Odpowiedź od sacredsandstravel.com

Thank you for your wonderful feedback! 😊 We're so glad we could assist you throughout your journey. Your satisfaction is our top priority, and we look forward to helping you again in the future!

Oceniono na 5 z 5

This was my first Umrah trip

This was my first Umrah trip, and I am so grateful to have chosen [MAKKAH MADINAH LIMITED]. From the moment I booked my package to the end of the trip, they were exceptional. The itinerary was well-organized, and they made sure every detail was taken care of, so I could focus on my spiritual journey. The guides were knowledgeable, and the group was well-supported. I highly recommend this company for anyone looking to experience Umrah with peace of mind and comfort.

3 lutego 2025
Opinia niezależna
Logo sacredsandstravel.com

Odpowiedź od sacredsandstravel.com

Thank you for your heartfelt review! 😊 We are truly honored to have been a part of your first Umrah journey. It brings us great joy to know that our service made your experience smooth and spiritually fulfilling. Your kind words motivate us to continue providing exceptional service. We look forward to assisting you again in the future!

Oceniono na 5 z 5

I see in Facebook umrah offer from…

I see in Facebook umrah offer from makkmadin and send them questions regarding offer received call from Abdul rehman gentlemen is very helpful I give him lot of questions he answer very professionally and make me satisfied each questions thanks him I buy umrah packet from him well done and good job Abdul rehman

21 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

I am really

I am really, happy the service provided by Huzaifa.very honestly I was in uncertain situation with my visa for KSA.I was using another company for my visa to KSA.they wasted my 2 weeks and i was running out of time to catch my flight .Luckily I found Huzaifa online to sort me out in with my visa.I was going through with stress full condition. HUZAIFA got my visa in less than 2 hours .I was really happy and excited. I Will recommend 100% Makkah Madina Tour.Huzaifa was honest ,trust worthy.You can trust on Makkah Madina Tour with blind eyes.
These are genuine people.

29 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

I am grateful to Makkahmadinah.co.uk…

I am grateful to Makkahmadinah.co.uk for providing excellent service for my Umrah journey. I always recommend them to others due to their helpful staff and efficient management. Many thanks for ensuring my journey was comfortable.

10 października 2023
Opinia niezależna
Oceniono na 5 z 5

I am very grateful to the whole team of…

I am very grateful to the whole team of Makkahmadinah.co.uk specifically brother Rehan for their exceptional services which makes my entire Umrah memorable I also bought gifts for the whole team to thanks for their services
May Allah give you Reward of this(Ameen)

9 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

I'm deeply thankful to…

I'm deeply thankful to makkahmadinah.co.uk for ensuring a wonderful journey. Despite missing my flight at Doha Airport, Brother Sarfraz from makkahmadinah.co.uk went above and beyond to assist me. He not only helped alleviate my panic but also rearranged my package without charging a single penny. I'm truly appreciative of their kindness and support. I wholeheartedly recommend them for any future Umrah plans. A special thanks to Brother Sarfraz. MakkahMadinah.co.uk is truly a wonderful company.

8 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

I received exceptional and comfortable…

I received exceptional and comfortable service from makkahmadiah.co.uk. I truly appreciate their outstanding service and give them a well-deserved 5-star rating. I am grateful to Brother Shoaib for his immense help throughout the trip, from the airport to the hotel. My family and I are sincerely thankful to him for providing us with such wonderful services, making our journey incredibly comfortable.
Always Recommend to the others for the Umrah

28 listopada 2023
Opinia niezależna

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