I ordered some fabric from Maker & Son at the end of January. To date, no fabric has been delivered. I have contacted them using the telephone number on their website and left several voicemails. Nobo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Having spent a lot of money in April we are still waiting for our sofas. Lies and more lies from we are just waiting for the cushions through to their Director Christian Warren promising delivery. Of... Zobacz więcej
Despite reading some pretty mixed reviews, we decided to invest in a Maker & Son song sofa. As soon as we ordered fabric samples, we were pleased with the customer service. The mobile van came to visi... Zobacz więcej
This company should be investigated. They should not still be allowed to trade. £6570 of our retirement pension left as a deposit weeks before the original company went into administration. I will not... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Home of the most comfortable furniture in the world. Our beautiful Sofas and Beds are handmade from 100% natural materials and designed to be as comfy as possible. Luxury fabrics, free swatches. Buy online or request a brochure.
Dane kontaktowe
Station Road 49, BN26 6EA, Polegate, England, Zjednoczone Królestwo
- 0800 808 5408
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Słaba
117 recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I must caution anyone thinking of…
I must caution anyone thinking of purchasing a sofa from this company to do thorough due diligence into the acquiring company Inc & Co. In particular, I'd recommend articles written by The Times, Big Issue North and The Business Desk.
Update 04.03.23.
Sadly, despite their tactics to silence customers that have just reason to feel manipulated, deceived and anxious because of their use of legal threats of injunction the company continues their PR campaign to present a different face to the public than the one that lies behind the mask.
23 listopada 2022
Odpowiedź od Maker&Son - UK
Dear Cait,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas from Maker&Son Ltd prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
Over £7000 stolen
Like others, I am out multiple thousands of ££££ on a bespoke sofa that was ordered in the spring of 2022. I sent my own fabric to them and they wont return it. So not only are they in breach of contract on my order but they have essentially stolen goods that are not part of the assets currently with the liquidators. I email and email and call and call and no one replies. If you are in a similar situation contact FRP Advisory, they have been nominated as the liquidator for the company.
Quick update as of March; Maker and Sons has tried to take down this review claiming it's not legitimate, yet never contacting me directly. I have sent all relevant documentation to them. So clearly they are more worried about hiding what they have done to customers rather than dealing with the mess directly.
UPDATE: we still don't have our sofa. The fabric we sent them they lost and are tell us, while the new company ( Hastings) will honour orders, they cant make our sofa because they wont replace the lost fabric. Mind you Maker & Sons lost the fabric during the business reshuffle. So they want us to pay for the replacement fabric (£3000) all over again. Insult to injury.
Update: I finally got my sofa!! Hastings who now makes all the sofas was wonderful. It took over a year and a half but this has finally been resolved.
7 lutego 2023
Odpowiedź od Maker&Son - UK
Dear Vanessa,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas from Maker&Son Ltd prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
Faulty products and poor customer service
Do not buy from this company. Faulty product. I purchased the loveseat. The cushions are flat after an hour sitting in them. The couch is so uncomfortable, it feels like we’re sitting in the ground. Every day yo i have to constantly fluff up the cushions. Badly made and produced. Clearly 100percent goes into advertizing and not the product. I wish I never wasted my money. I have been told replacement cushions would be couriered over 8 months ago when M&S agreed that the couch was not right. I keep getting excuses when they actually respond to my email. As of today my latest two email have not been responded to.
If anyone from maker and son is reading this please contact me. You have my details.
2 lutego 2023
Odpowiedź od Maker&Son - UK
Dear Inez,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas or any replacement items from Maker&Son Ltd prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
I bought a sofa which took twice as…
I bought a sofa which took twice as long to arrive as promised. Then it was the wrong size! It was remade. The cushions are very lumpy, uneven and uncomfortable. Sofa cost NINE GRAND and should have been "the most comfortable sofa in the world" as their advertising states.
I was promised replacement cushions last April and have been trying to chase them ever since. So... I've bought a sofa that cost the same as a car and hate sitting on it because it is so uncomfortable. MAKERS please replace my cushions like you promised!!!
28 stycznia 2023
Opinia niezależna
Odpowiedź od Maker&Son - UK
Dear Armitage,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas or any replacement items from Maker&Son Ltd prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
I am still waiting on my sofas…
I am still waiting on my sofas… ordered in November with 3 week delivery time. Then found out the company had gone into liquidation- no mention of this on the website when we ordered, and nothing from the team in the initial communication about our order either about the difficulties within the company. Despite phoning (phone lines never open) and emailing relentlessly I have had only one email back where the details of my order were incorrect and one further email after correcting the details to say delivery within a week- this was before Christmas and still no sign. Phone lines are closed even during opening hours listed online and no answer to emails. Appalling.
25 stycznia 2023
Odpowiedź od Maker&Son - UK
Dear Rachael,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas from Maker&Son prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
Getting beyond a joke
I bought 2 sofas which were delivered in July having ordered them in May. The covers were different colours (although they were supposed to be the same) so I was told they would send 2 new matching covers. Have I got them? No. It’s now January and not a word from maker&son since October having been promised they would be ready by the end of December. Quite frankly this is a joke. Even when I tried to submit a form on their website I find that even that doesn’t work. Total mess. The star rating for this company says it all.
22 stycznia 2023
Odpowiedź od Maker&Son - UK
Dear Jackie,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas or any replacement items from Maker&Son Ltd prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
Just about the worst customer service I…
Just about the worst customer service I have ever had the misfortune of experiencing. Took my order and my money knowing full well they were going through liquidation. Never delivered it. Despite promises of a response to calls and emails in 72 hours, I got nothing. Eventually I get a reply explaining my sofa had been in a warehouse which the legal team had taken possession of but they are sorting it and will keep me updated every 2 weeks - no offer of a refund. After that I had no replies to my emails for 6 weeks, and all they did say at that point was a copy and paste of another email which mentions no deliveries before Christmas - they sent it the middle of January!!! Despite a promise to keep me updated every two weeks I have heard nothing in 8 weeks. I am totally outraged at the appalling customer service. It's not hard to reply to an email or a phone call or send an email with an update. I am now trying to retrieve my money via chargeback through my bank. Whatever you thought about Maker and Son, they are not who they used to be and they are USELESS. I used to dream about having a Maker and Son sofa, now I wouldn't touch them with a barge poll. I will NEVER buy from these people again. Ignore the glossy advertising. Read the other reviews. Their customer service is not existent. AVOID LIKE THE PLAGUE!!!
21 listopada 2022
Odpowiedź od Maker&Son - UK
Dear Surrey,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas from Maker&Son Ltd prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
Order with Maker&son never received
Please can anybody tell me what is happening with this company I still have not got any reply are they closed
1 maja 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Dear Louise,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas from Maker&Son Ltd prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
DONT BUY
Got our £10k sofas in March and by July the seat cushions are shot. Company agrees they need replacing but 6 months later still no joy.
DO NOT BUY THEIR PRODUCTS.
30 czerwca 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Dear Jillian,
Thank you for submitting your review.
We have a dedicated team who are looking after customers who ordered their sofas or any replacement items from Maker&Son Ltd prior to it going into administration. Please email us at executiveescalations.uk@makerandson.com and our team will be able to discuss your options.
Kind regards
Olivia
Sofas,chairs foot stool and large rug.
Please could someone tell me about my order...I was due my delivery in September its now December....you've had over 7k deposit so where is my order.
12 grudnia 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Hello Brenda,
We are sorry that you have had to make contact with us on Trustpilot in order to get an update on your order. We have been regularly emailing our customers with updates on a significant change to the business this year which has caused disruption to our operations. We have also published a help page on our website which details the very complex changes that have occurred. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders.
Essentially, the company that previously owned Maker&Son (Maker&Son Ltd/MSOLD1) with who you have placed your order, has recently been liquidated and is no longer operating. We are no longer part of this company and all customer funds and contracts have been liquidated.
However, in our new company, Maker&Son Ops Ltd and with the rights to the Maker&Son Brand and IP, we plan to continue fulfilling these customer orders at our own cost which would otherwise be left unfulfilled and go without compensation. There will, however, be significant delays to the dates originally promised.
While response times are currently much slower than usual, the best way to get in touch with our Customer Service Team is via email at customerservice.uk@makerandson.com, where the team will be able to update you.
Best Wishes,
The Maker&Son Team
Absolutely disgusted after care
Absolutely disgusted that I've left at least 15 messages as I'm not happy with my sofa after paying thousands of pounds. Totally disgusting after care
9 grudnia 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Hello Sarah,
We are so sorry that you have had to make contact through Trustpilot in order to get a response from us. This is not acceptable and we are putting in changes to manage workflows for the teams better and reduce our response times.
The company that previously owned Maker&Son (Maker&Son Ltd/MSOLD1), who you placed your order with, has recently been liquidated and is no longer operating. We are no longer part of this company and all customer funds and contracts have been liquidated.
However, in our new company, Maker&Son Ops Ltd and with the rights to the Maker&Son Brand and IP, we plan to continue fulfilling orders from the previous company - at our own cost - that would otherwise be left unresolved or go without compensation. Completion dates and delivery will be significantly delayed from what was originally promised, however, we are committed to delivering on this promise regardless of the necessary time that will be required to do so.
We have recently published a public statement online as well as launched a help page on our UK website to help answer as many of the questions we have received as possible and provide as much clarity as possible. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders.
Response times are considerably slower than usual, if you need to speak to us, the best way to get in touch is via email at customerservice.uk@makerandson.com, where a member of the Customer Service Team in the UK will get back to you as soon as possible.
Best Wishes,
The Maker&Son Team
Contact the Administrator We ordered a number of sofas back in…
We ordered a number of sofas back in May and as you may guess nothing has arrived and we can't get hold of FRP who have been appointed administrator/liquidator of Maker & son They informed me that they were in administration but as of today they are in liquidation. They have written to the creditors that they know about but the company have not been co-operative so they are likely to be missing a lot. Worth getting in touch with them and noting your claim.
Good luck
“Ops” have responded by asking me to contact them on the usual email which we like everyone else have sent numerous messages to with no reply. I have zero trust in the company and just want my deposit back.
Having just read your reply of Dec 16 I contacted the liquidators who were interested in your post as they informed me they have not yet received all the relevant information and have not yet made any announcement regarding distribution.
They also advise all creditors to pursue a refund through their credit card company if that option is available to them.
8 grudnia 2022
Odpowiedź od Maker&Son - UK
Hello,
Thank you for sharing your experience with us. We are sorry that recent changes to the business have impacted negatively on our customers. Since the brand changed hands in August, there have been very complex challenges for the company to overcome with the situation changing from week to week. This has made it difficult to communicate and provide clarity to our customers, who, as we now understand, were already at the receiving end of a poor experience.
Unfortunately, communication with the liquidators through the legal channels has been extremely slow, however, we have provided them with everything they now need to conclude their process. Unfortunately, due to the extensive debt that had been built up in the previous company (Maker&Son Ltd/MSOLD1), any funds that are raised by the liquidators will be used to repay the largest of creditors, Barclays, and customers are unlikely to receive any compensation.
While it is taking a substantial amount of time to rectify, we (Maker&Son Ops Ltd) with the global rights to the Brand and IP for Maker&Son, are absolutely still active and are committed to fulfilling all customer orders, no matter the cost and necessary length of time it takes to deliver on this promise. We have been making significant improvements internally and financially since the acquisition and although negative feedback is hard for us to read, your feedback is so incredibly important in helping us build upon these improvements and to move things forward.
We have recently published a public statement online as well as launched a help page on our UK website to help answer as many of the questions we have received as possible and provide as much clarity as possible. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders
While response times are currently much slower than usual, the best way to get in touch with our Customer Service Team is via email at customerservice.uk@makerandson.com, who will be happy to look further into your experience with you.
Best Wishes,
The Maker&Son Team
So upset about what is going on here
So upset about what is going on here! Order a sofa, chair & footstool in April, paid €7,300 deposit & no sign of order. Also told in September my order was ready & would be delivered in October, then it was November!! Still no sign of it. No response to emails. Have requested a refund, no response!! Shocking situation!!
7 grudnia 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Hello,
Thank you for sharing your experience with us. We are sorry that recent business changes have impacted our customers negatively. Since the brand changed hands in August, the company has had very complex challenges to overcome with the situation changing from week to week. This has made it difficult to communicate and provide clarity to our customers, who, as we now understand, were already at the receiving end of a poor experience.
While it is taking a substantial amount of time to rectify, we are open for business and committed to fulfilling all customer orders, no matter the cost and necessary length of time it takes to deliver on this promise. We have been making significant improvements internally and financially since the acquisition and although negative feedback is hard for us to read, your feedback is so incredibly important in helping us build upon these improvements and move things forward.
We have recently published a public statement online as well as launched a help page on our UK website to help answer as many of the questions we have received as possible and provide as much clarity as possible. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders
While response times are currently much slower than usual, the best way to get in touch with our Customer Service Team is via email at customerservice.uk@makerandson.com, who will be happy to look further into your experience with you.
Best Wishes,
The Maker&Son Team
Still waiting for a response to many emails sent
Please can someone from Maker & Son respond to my emails, I agreed to a replacement sofa to be delivered 2 weeks ago but it never arrived.
I have now requested a refund which you said would be paid in February 2023. I would prefer a new sofa but your customer service representative who I have been emailing and the customer service emails are not being answered
Thank you
7 grudnia 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Hello Kat,
We are really sorry that you have had to make contact with us on Trustpilot in order to get an update on your order - thank you for bringing this to our attention.
In November, as part of the legal process to liquidate Maker&Son Ltd/MSOLD1 (previous owners of the Maker&Son Brand), liquidators stopped all movement of items in or out of the distribution centre while they worked to determine which 'assets' (including furniture) needed to be liquidated. This has caused delays to deliveries that had been planned or scheduled which are now being worked through with our delivery partner to be delivered as soon as possible.
Unfortunately, a small number of customer orders are being held with the liquidators who now have control over the distribution centre. Communication with the liquidators through the legal channels has been extremely slow; however, we have provided them with everything they need to conclude and allow us to continue to deliver orders currently in their possession.
This very complex challenge has been changing from week to week which has made it very difficult to communicate accurately and provide clarity to our customers. We are absolutely committed to fulfilling orders, at our own cost, and although there are unavoidable delays, we aim to deliver on this promise.
We have been regularly emailing our customers with updates on the current disruption to our operations. We have also published a help page on our website which details the very complex changes that have occurred. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders.
Response times are currently much slower than usual, but the best way to get in touch with our Customer Service Team is via email at customerservice.uk@makerandson.com, who will be able to provide you with an update.
Best Wishes,
The Maker&Son Team
Shambolic - beware!
In September 2021 we placed an order for two large sofas and a footstool, promised delivery “probably just after Christmas”. Apparently “just after Christmas” meant late May 2022.
During the 8 month wait there was absolutely no communication, apart from requests for the next payment instalment – we thought the company had actually gone into receivership at one point because no-one was answering the phone (before the phone was answered but the person answering was never able to help).
Eventually the sofas and footstool arrived. They’re really not worth the wait or the cost – unlike the sofa on the Maker & Son website that the model is able to bounce on, the cushions sag and flatten as soon as you sit on them and have to be plumped each day before use.
We are so disappointed.
If you are still waiting for your sofas, learn from our experience and ask your bank for a chargeback. There are much better alternatives on the high street.
15 maja 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Hello David,
Thank you for sharing your experience with us. We are sorry that you are not happy with your furniture after such a long wait while the business went through some significant changes.
Since the brand changed hands in August, the company has had very complex challenges to overcome with the situation changing from week to week. This has made it difficult for our teams to communicate and provide clarity to our customers, who, as we now understand, were already at the receiving end of a poor experience.
We have been making significant improvements internally and financially since the acquisition and although negative feedback is admittedly hard for us to read, it is so incredibly important in helping us build upon these improvements and move things forward.
We would love to talk to you about the issues you have described in your review. The necessary upkeep of our product is detailed extensively throughout our website, however, this should have also been discussed with you by the sales teams to help manage expectation. Our furniture is not comparible to mass-produced furniture and does require an additional level of care and upkeep.
While response times are currently much slower than usual, please fo get in touch with our Customer Service Team via email at customerservice.uk@makerandson.com, who will be happy to look further into this for you.
Best Wishes,
The Maker&Son Team
This company should be investigated
This company should be investigated. They should not still be allowed to trade. £6570 of our retirement pension left as a deposit weeks before the original company went into administration. I will not be letting the new scam artists who acquired the company have another penny of our money. It’s scandalous. Avoid at all costs. Our dream pre Christmas sofa is exactly that …. A dream !!!
4 grudnia 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Dear Amanda,
We are deeply concerned to hear of your experience. There is no lawful reason for us not to trade. Our customer services team are working through the last few remaining customers who were impacted by changes to the business in August 2022 to provide a range of resolutions, where possible. Please do get in touch with us directly so that we can support you with the resolutions we have available.
customerservice.uk@makerandson.com
0800 808 5408 (Monday to Friday from 10:00 - 16:00)
We placed our order with a £6500…
We placed our order with a £6500 deposit in July 2022 with delivery in 16-18 weeks, we are now in December 2022 and no sign of a delivery.
They fail to respond to emails asking specific questions they just send generic responses and when you call they just say leave a message and someone will call you back which hasn’t happened.
Really disappointed at the lack of customer service, I’ve emailed cancelling our order and asking for a refund but no response. Would never recommend anyone ordering from this company.
1 grudnia 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Dear Ken,
Thank you for sharing your experience with us. We are sorry that recent business changes have impacted our customers negatively. Since the brand changed hands in August, the company has had very complex challenges to overcome with the situation changing from week to week. This has made it difficult to communicate and provide clarity to our customers, who, as we now understand, were already at the receiving end of a poor experience.
While it is taking a substantial amount of time to rectify, we are open for business and committed to fulfilling all customer orders, no matter the cost and necessary length of time it takes to deliver on this promise. We have been making significant improvements internally and financially since the acquisition and although negative feedback is hard for us to read, your feedback is so incredibly important in helping us build upon these improvements and move things forward.
We have recently published a public statement online as well as launched a help page on our UK website to help answer as many of the questions we have received as possible and provide as much clarity as possible. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders
While response times are currently much slower than usual, the best way to get in touch with our Customer Service Team is via email at customerservice.uk@makerandson.com, who will be happy to look further into your experience with you.
Best Wishes,
The Maker&Son Team
I am so disgusted with this company
I am so disgusted with this company. My wife and I ordered a sofa from them back in May, incredibly what must have just been a matter of days before they headed south for administration. We didn't hear anything for a couple of months and then reached out only to find out that they'd gone into administration but had new owners inc. and co. Mid September we received an email from one of their hipsterly sounding 'sales fulfilment executives' applauding my wife for our 'stoic' patience!!! We stoicly.... waited some more and I chased 2 days ago. Our sales fulfilment executive has disappeared, her number is unobtainable, the live chat on the website doesn't work, the phone number just cuts you after telling you there's nobody home and Inc. and co. are no better. How they still have a live website is beyond me. So easy for thieves to prevail in this world today! A truly horrific experience!
29 listopada 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Dear Mark,
We are sorry to hear how recent business changes have impacted our customers negatively. Since the brand changed hands in August, the company has had very complex challenges to overcome with the situation changing from week to week. This has made it difficult to communicate and provide clarity to our customers, who, as we now understand, were already at the receiving end of a poor experience.
We feel the need to clarify that we are no longer part of the previous company, Maker&Son Ltd/MSOLD1, which is the company you refer to that is now in liquidation. The financial difficulties began at the beginning of last year, however, operationally there had been some challenges prior to this.
During the recent process of administrators moving from Administration to Liquidation, the transfer of assets and TUPE for staff were reversed. However, our new company (Maker&Son Ops Ltd) with the rights to the global Brand and IP and can continue to trade lawfully. Regrettably, with the months of uncertainty that staff members faced both before and after the acquisition, along with a number of restructuring processes, we are working with significantly reduced teams so response times have been impacted.
Communication with the liquidators through the legal channels has been extremely slow, however, we have provided them with everything they now need to conclude their process of establishing which assets are legally theirs and which are legally ours. While it is taking substantially longer than we expected to rectify, we (Maker&Son Ops Ltd) are committed to fulfilling all customer orders from the liquidated company, no matter the cost to us (all customer funds have gone) and the necessary length of time it takes to deliver on this promise.
We have recently published a public statement online as well as launched a help page on our UK website to help answer as many of the questions we have received as possible and provide as much clarity as possible. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders.
While response times are currently much slower than usual, if you need to speak to us, the best way to get in touch with our Customer Service Team is via email at customerservice.uk@makerandson.com, who will get back to you as soon as possible.
Best Wishes,
The Maker&Son Team
AVOID AVOID AVOID
AVOID AVOID AVOID.
This company sells 'the dream' but is a total con and has £5000 of my client's money.
We placed an order back in June and paid a large deposit - promised a pre Christmas delivery. They have now severed all forms of communication with us - despite leaving 8 voicemails, 4 emails, Instagram DMs, commenting on Instagram posts and attempting Live Chat there is still NO response. For the last week their phone lines have been switched off so we are unable to even leave a voicemail.
What makes it worse is they are still trying to sell products on their Instagram with glossy lifestyle imagery - Maker & Son are crooks and have let down so many people. It appalls me that they are still trying to take people's money with no intention of delivering the goods.
28 listopada 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Dear Nels,
We are sorry to hear how recent business changes have impacted our customers negatively. Since the brand changed hands in August, the company has had very complex challenges to overcome with the situation changing from week to week. This has made it difficult to communicate and provide clarity to our customers, who, as we now understand, were already at the receiving end of a poor experience.
We feel the need to clarify that we are no longer part of the previous company, Maker&Son Ltd/MSOLD1, which is the company you refer to that is now in liquidation. The financial difficulties began at the beginning of last year, however, operationally there had been some challenges prior to this.
During the recent process of administrators moving from Administration to Liquidation, the transfer of assets and TUPE for staff were reversed. However, our new company (Maker&Son Ops Ltd) with the rights to the global Brand and IP and can continue to trade lawfully. Regrettably, with the months of uncertainty that staff members faced both before and after the acquisition, along with a number of restructuring processes, we are working with significantly reduced teams so response times have been impacted. The team have been dealing with an overwhelming volume of global enquiries while complex challenges were ongoing with no final outcome to communicate with customers.
Communication with the liquidators through the legal channels has been prolonged, however, we have provided them with everything they now need to conclude their process of establishing which assets are legally theirs and which are legally ours. While it is taking substantially longer than we expected to rectify, we (Maker&Son Ops Ltd) are committed to fulfilling all customer orders from the liquidated company, no matter the cost to us (all customer funds have gone) and the necessary length of time it takes to deliver on this promise.
We have recently published a public statement online as well as launched a help page on our UK website to help answer as many of the questions we have received as possible and provide as much clarity as possible. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders.
While response times are currently much slower than usual, if you need to speak to us, the best way to get in touch with our Customer Service Team is via email at customerservice.uk@makerandson.com, who will get back to you as soon as possible. The social media team cannot access customer order information and therefore cannot update customers.
Best Wishes,
The Maker&Son Team
Taking money and not providing items
I bought one sofa last year which is great and then I ordered another one this year in July (plus other items) which have not arrived and the company are not responding to my emails . To take money and not provide a service is stealing. I have paid £8k. Please answer my emails and deliver the items.
25 listopada 2022
Opinia niezależna
Odpowiedź od Maker&Son - UK
Dear Harriet,
Thank you for sharing your experience with us. We are sorry that recent business changes have impacted our customers negatively. Since the brand changed hands in August, the company has had very complex challenges to overcome with the situation changing from week to week. This has made it difficult to communicate and provide clarity to our customers, who, as we now understand, were already at the receiving end of a poor experience.
We feel it is important to clarify that we are no longer part of the previous company, Maker&Son Ltd/MSOLD1, which is now under the control of liquidators. However, our new company (Maker&Son Ops Ltd) with the rights to the global Brand and IP and is continuing to trade lawfully.
While it is taking a substantial amount of time to rectify, we are open for business and committed to fulfilling all customer orders, no matter the cost and necessary length of time it takes to deliver on this promise. We have been making significant improvements internally and financially since the acquisition and although negative feedback is hard for us to read, your feedback is so incredibly important in helping us build upon these improvements and move things forward.
We have recently published a public statement online as well as launched a help page on our UK website to help answer as many of the questions we have received as possible and provide as much clarity as possible. This can be accessed via the footer of our homepage, or here: https://makerandson.com/pages/disruption-to-orders.
While response times are currently much slower than usual, the best way to get in touch with our Customer Service Team is via email at customerservice.uk@makerandson.com, who will be happy to look further into your experience with you.
Best Wishes,
The Maker&Son Team
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