Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Informacje dotyczące firmy

  1. Dostawca skrzynek email
  2. Producent oprogramowania
  3. Dostawca oprogramowania

Napisane przez firmę

Mailtrap is an email delivery platform designed to help product companies scale email sending with no risk for deliverability. Built for teams managing marketing, transactional, and broadcast emails, Mailtrap combines an intuitive interface for marketers, reliable API/SMTP services for developers, and a secure testing environment to ensure email quality before sending. With Mailtrap, you get trusted email delivery, real-time analytics to track and optimize campaigns, and 24/7 support from tech and deliverability.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

10 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I am not pleased with this vendor

I am not pleased with this vendor. Did all the behind the scenes work to get it up and going to have the "Campaign Under Review."

When I reached out to customer service, they began quoting an Acceptable Use Policy regarding Opt-In that was not shared prior to or during the account setup process. I asked for a refund and cancellation of account so I am know awaiting my funds.

This process was a waste of valuable time and I do not recommend this vendor to anyone.

8 kwietnia 2026
Opinia niezależna
Logo Mailtrap

Odpowiedź od Mailtrap

Hello,

Thank you for your review. We understand how frustrating it is to set up and not be able to actually send.

Mailtrap applies compliance checks around recipient consent (opt-in) before allowing campaigns to go out. If the system cannot verify that recipients have explicitly opted in, campaigns may be placed under review or restricted. This is necessary to protect deliverability and ensure a safe sending environment for all users on the platform.

We understand this can feel unexpected, and we’re continuously working to make these expectations more visible and transparent.

If there’s anything still unresolved regarding your account or refund, feel free to reach out to our team. We’d be happy to take another look.

Best regards,
Mailtrap Team

Oceniono na 1 z 5

Automated rejection with zero path to verification

Attempted to migrate my transactional mail to Mailtrap and was rejected by an automated bot within minutes. My domain is a legitimate business, yet they provide no manual audit process or human interaction to verify your use case. If you have any history of technical testing on your domain, their algorithms will likely flag you and lock you out with no explanation. There are much more professional and e-commerce friendly alternatives out there.

18 marca 2026
Opinia niezależna
Logo Mailtrap

Odpowiedź od Mailtrap

Hello Alessandro,

Thank you for sharing your feedback. We understand how frustrating it can be to have your domain flagged during setup.

Mailtrap applies automated domain compliance checks to protect deliverability and prevent misuse of the platform. In some cases, legitimate domains may be flagged initially if certain signals can’t be verified right away.

At the same time, our support team reviews these cases, and, as we can see, your issue was resolved after you reached out.

If you ever run into something similar again, feel free to contact us. We’re always happy to take a closer look.

Best regards,
Mailtrap Team

Oceniono na 1 z 5

Misleading 'downgrade' after payment…

Misleading 'downgrade' after payment failure blocks actual downgrading and also is misleading since it looks like its alraedy downgraded: leads to having a payed subscription without realizing..

7 marca 2026
Opinia niezależna
Logo Mailtrap

Odpowiedź od Mailtrap

Hi Christiaan,

We appreciate you sharing this. We understand how the situation can be confusing.

When a payment attempt fails, our system may retry the charge to prevent unintended service disruption. In some cases, this can create the impression that a subscription has already been downgraded or canceled when it hasn’t yet been fully processed.

We see that this behavior isn’t always obvious, and we’re working to make it more transparent within the product.

If you have any questions about your subscription or need help reviewing your charges, feel free to reach out. Our team will be happy to assist.

Best regards,
Mailtrap Team

Oceniono na 5 z 5

Una muy buena experiencia la verdad!

Una muy buena experiencia la verdad, me dió 4000 correos al mes para empezar y los planes son bastantes asequibles. No me demoró nada en configurar todo y los correos funcionan de maravilla, plataforma impecable, credenciales excelentes, variedad de puertos para poder enviar correos, verificación DNS instantanea, todo super bien!

Por lejos la mejor plataforma de correos que he visto.
Muchisimas gracias!

27 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Service blocked marketing sending; support response unhelpful for paid customers

Mailtrap blocked our ability to send marketing emails. We’re a paid customer and the list we use is opt-in/permission-based. When we contacted support, they stated our email list was “not verified” and considered it “cold email.”

This is a serious issue because the platform didn’t provide a clear verification process or objective criteria to resolve the block. The support reply did not offer actionable steps beyond repeating the decision.

For a paid service, I expected a transparent compliance process and a workable way to appeal or verify our list. Unfortunately, the experience was poor and disrupted our campaigns.

31 grudnia 2025
Opinia niezależna
Logo Mailtrap

Odpowiedź od Mailtrap

Hello,

Thanks for your feedback. We understand how frustrating it can be to have your campaigns blocked.

Mailtrap uses compliance checks around recipient consent to protect deliverability for all users on the platform. In some cases, email lists may not meet our verification criteria, which can lead to temporary restrictions.

As we can see, your case was resolved, and sending was restored shortly after you reached out. We understand that the verification process may not always feel transparent, and we’re working to make these requirements and next steps clearer.

If you have any further questions, feel free to reach out. We’re always happy to help.

Best regards,
Mailtrap Team

Oceniono na 1 z 5

It's trap, Don't buy services from Mailtrap

Behave same like Name, It's trap, Once you buy services, They suspend account for showing their policy and terms, and not refund your money.

Strongly asking you guys find another alertnative, Don't use this, It's trap.

3 grudnia 2025
Opinia niezależna
Logo Mailtrap

Odpowiedź od Mailtrap

Hi Aniket,

Thank you for sharing your feedback.

Mailtrap requires recipient consent (opt-in) for sending, and accounts may be restricted if this requirement isn’t met.

We’d also like to clarify that your refund was processed by our support team shortly after your request.

If you have any further questions, feel free to reach out. We’re always happy to help.

Best regards,
Mailtrap Team

Oceniono na 5 z 5

Much better option than others (after 1 month of use)

Just started using the NEWLY advertised company with $30 1 lakh email plan. The domain credentials are good and include all requirements such as spf, dmarc, dkim and others. It has the email api interface inbuilt and hourly limit for basic plan is 150 emails/hour which is too less. However it may be justified for the company to keep their smtp authority. i have requested to upgrade the limit but they ask too many questions but later increased my limited to 500 emails/hour. i am using their email api interface sometimes and using my own mailer software sometimes with smtp credentials of mailtrap. Unsatisfied with hourly limit, I have recieved refund successfully no questions asked. It has good refund policy. Again I subscribed it as they promised increase in limits.

22 sierpnia 2025
Opinia niezależna
Oceniono na 3 z 5

Not quite ready for E-Mail marketing

Many important basic features are missing and solutions always cause a lot of manual work. So currently I would not recommend it.

The support team is here to help tho and very friendly.

Potentially improving the review once more features are out.

9 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Excellent email platform!

We have been using Mailtrap for 3 months and have very good experience with them. We use SMTP relay, webhooks, sending hundred of thousands emails and all works good. They also have a great support which really cares and is helpful. They also offer preview of all emails you send with spam analysis etc.

I can highly recommend Mailtrap.

26 września 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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