Maiasvintagewholesale Recenzje 

157
Wynik TrustScore: 3 na 5

3,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Sorry I had to give this site a 1 star rating ,as I would have liked to give lower score ,order never arrived,said they would resend but didn’t ,totally ignoring my emails now ,lesson learned don’t us... Zobacz więcej

Oceniono na 1 z 5

Can anyone tell me if Maias which i thought was a good trusted site have gone Bust and into receivership. I've learnt that large selling sitesare taking back the stock and small businesses like myself... Zobacz więcej

Oceniono na 5 z 5

Ignore 1 star reviews they clearly don't understand how Vintage wholesale works. Order arrived quickly, 60x NF Jackets and Fleeces. Id say their mis-grade is accurate out of my 60 about 5-6 I wont be... Zobacz więcej

Oceniono na 5 z 5

Really nice people to deal with. Did have some issues that have now been dealt with, just needed some constructive conservasations. Let's not forget when dealing with vintage somethings could be misse... Zobacz więcej


Dane kontaktowe

3,1

Średnia

Wynik TrustScore: 3 na 5

157 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 11% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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3,1

Wszystkie recenzje

(157)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 78

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Oceniono na 1 z 5

I all-ready wrote about this company…

I all-ready wrote about this company and how horrible the quality is and how the clothing comes smelling aswelll they now are also ignoring my emails and not contacting me or getting back to me at all after I have asked to return the item and I’m being completely ignored and had to get in touch with my bank to get my money bank as they are completely blanking me

21 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

I have ordered from Maias a few times…

I have ordered from Maias a few times now, from a handful off different categories and I have always been thrilled with what I have received. Items are as described and are delivered quickly, I think they are a great value for money. Will continue to use this business as I can not fault them! Already searching for my next great deal on there website!!

9 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Shorted order, refused to answer the phone or respond to emails

Bought a 50 item bundle. Received the box that it was shipped in couple of days later and it was 12 items short. They had even written 38 on the outside of the box but decided to sell it as a lot of 50 anyway. Weird.

Sent an email within an hour of the delivery and checking it. Completely ignored. Waited until the afternoon of the next day and decided to call. Whoever is possession of the mobile they use for business calls wouldn't answer the phone but did start a text exchange at the same time rather than simply answering the phone. Totally bizarre.

Cue loads of excuses as to why they couldn't answer the phone or look into the issue. Called over twenty times and they still wouldn't answer the phone but they kept texting excuses, and still no email response.

Will now need to do a credit card charge back as they've knowingly shorted the order and didn't even let me know.

The approach to communication is a totally odd way to run a business, especially when they have inconvenienced their own customers, not the other way round.

****Edit****
It gets even more bizarre after the response below - they have now been clear that they knowingly despatched a shorted order with no communication to the paying customer. They claim a refund has been processed yet can’t provide an email with the proof. I suppose that’s a bit like taking a customer’s money but not fulfilling the order - it’s just bad business.
They appear aggrieved that the same customer they shorted, and didn’t say anything to, might want to understand where their missing goods or money are.
What I can’t comprehend is how a business owner initiates a text exchange after getting a missed call which he then continues instead of just taking the call by answering the ringing phone he is physically holding in his hand.

It’s claimed a refund has been processed yet I have an email from “Isabella” that she can’t provide any proof or an email as such because “i have noticed in the past sometimes they do not deliver successfully or are delayed”. Cringe.

****Edit 2****
Apparently, according to the below, knowingly shorting a customer’s order and then not telling them you’ve done that or proactively communicating with them in anyway, doesn’t warrant actually speaking to that customer when they end up having to chase your business via multiple contact mediums to find out what is going on. In their minds, I wonder what could be a more important customer issue that would actually warrant speaking to their customer. The mind boggles. The response to this review is the same as the others who have had genuine supply of goods or service issues - defensive, not acknowledging their mistake or error (in this case, complete lack of communication), no contrition etc. Just reams of excuses as to why they are correct and the customer is wrong.

People can definitely make their own mind up. Shame really, could be a great little business but they need to realise there is no business without customers.

****Edit 3****
And here in lies the crux of the issue. A business that is rightly proud to employ customer service agents to support their customers but unfortunately gives the only phone attached to the published contact number to contact it with customer service issues to someone who, by their own admission, has other responsibilities to deal with other than...customer service issues.

The facts remain:

The business knowingly shorted my order.
Nobody contacted me to tell me the order had been shorted nor to discuss alternative options.
Nobody contacted me to tell me a refund had or would be made when the known shorted order was despatched or at any time proactively thereafter.
The business refused to answer my calls when contacting it via its published telephone number to enquire when I might receive my paid for outstanding goods.
The business has spent more time on here playing ping pong to try and justify their defensiveness than simply picking the phone up at any point today and resolving the whole issue in 2 minutes.

27 czerwca 2025
Opinia niezależna
Logo Maiasvintagewholesale

Odpowiedź od Maiasvintagewholesale

Hi

After talking to the team it appears as though we could not fulfill 50 pieces so the team fulfilled 38 and processed a refund for the missing items.

After receiving a message regarding the issue i advised you that one of the team members will get back to you as soon as possible due to us visiting suppliers. Unfortunately this was not comprehended and you continued to call 20 times within 5 minutes.

Our automatic email response states that someone will get back to you within 48 hours, i can see its barely been 24 hours since the issue was raised.

A team member has not responded and will resolve the issue. I'm sorry that i could not resolve your issue in the moment but advised the best way to have it resolved.

We have multiple forms of contact to allow customers to get responses and solution whilst we are unavailable.

EDIT

The team dispatched the order with 38 pieces and removed the pieces that did not meet the grade A standard, this is usual protocol. If you check the recent shopify update, emails are sent once the refund has processed fully and not when its initiated. This was implemented around 2 weeks ago.

There are certain situations where it is appropriate to text but not call and unfortunately this was once of them. I can not take a call whilst in a meeting with suppliers and advised you that one of the team would resolve the issue via email asap just so you knew someone would be on it shortly. Unfortunately automatic shopify emails do not trigger (order confirmations, shipping updates and also refund notifications).

EDIT 2

Hi Chris, i can see that Isabella apologised in the email that no contact was made and that this may not have been your preferred option. Isabella has also offered a full refund and free return of the products. I can see that the order was placed at 8PM and was dispatched the next day.

Isabella replied to the original email in less than 24 hours and followed the companies policies. The customer is always the most important aspect of business and we take care of our customers and thats why we are the quickest growing wholesaler. Our customer service agents are always on hand to help customers as quickly as possible and usually well quicker than our stated communication timelines. Unfortunately as an owner i do have other responsibilities that keep the business running and that is why we employ customer service agents.

We clearly state our communication timelines and the response emails fell within this period. We have multiple forms of contact so that incase one is busy you will get a response via another.

Many Thanks
Marley
Maia's Vintage Wholesale

Oceniono na 5 z 5

Excellent

I have ordered for Maias a few times now, from several different categories and I have always been thrilled with what I have received. Items are as described they are delivered quickly and good value for money. Will continue to use MVH! Very happy 😊

19 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Highly Recommended, Great Customer Support!

I am so happy with my order, it was delivered promptly and exactly what I needed.

I got in contact with MVW's support team via email and asked if it was possible to receive only specific sizes of shirts and Isabella was so kind and helpful and gave me a list of all categories that they sell in the sizes that I was looking for, thank you so much for that!

I have already sold a bunch of the shirts I ordered and have a lot of interest in the others that I have listed, so I will definitely be making my money back AND more!

I will 100% be ordering again with MVH when I need to next and with the quality of items, customer support and just general friendliness of the company I would happily choose MVH to be my main supplier for stock going forward.

Thank you so much for being a great help in kickstarting my small (but growing!) business venture and I am so grateful.

12 maja 2025
Opinia niezależna
Oceniono na 5 z 5

I think the 1* reviews are all pretty…

I think the 1* reviews are all pretty harsh! I’ve ordered from Maia’s twice now and so far they’re my favourite stockist! Their grading is a LOT better than the other wholesalers that I’ve dealt with and I’ve had some really great pieces which sell quickly! Super happy with the stock and it’s all selling well! A lot of the reviews mention timings but they do state it in their listings and heading when it’ll be dispatched so I’ve never had a problem! Great wholesaler and will be defo buying again once I’ve got more room!

16 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Exactly as stated on the description

Received exactly as stated on the description. Very happy, this is my 2nd purchase (3rd Bale now) ecstatic with the selection I received. Much better quality compared to another massive wholesaler I purchased from quite recently, where I was left disappointed. Also, my order was dispatched very quickly! Ordered during the evening, and received in less than 2 days! I recommend purchasing from this company!

15 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Really good quality gear and customer…

Really good quality gear and customer service. Slight issue with some pieces in my box but resolved fairly and I’ve purchased my second box off the back of this. Will be using you guys a lot moving forward. Thanks 😊

15 maja 2025
Opinia niezależna
Oceniono na 5 z 5

This is my first time ordering and…

This is my first time ordering and found the ‘in stock’ so convenient! There were a few hiccups but they were quick to be sorted and the items received are fantastic! Really happy with this order.

12 maja 2025
Opinia niezależna
Oceniono na 2 z 5

I ordered a bale with Maias over a…

I ordered a bale with Maias over a month ago, a lack of communication throughout the process as my package did not arrive and none of my messages or emails got replies. Eventually someone replied to me telling me I would be contacted soon but that still didn't happen. After another week I messaged them again and was finally just given a full refund. Poor customer service and a waste of a months time, would not recommend.

28 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Maias vintage are great people to work…

Maias vintage are great people to work with. They’ve only recently started and as they’ve grown so quickly they’ve had some teething issues but they are new and doing everything they can to improve. I love receiving our orders from maias to see what goodies we get inside. We are always more than happy with what we receive and they have a very good and fair grade. We highly recommend using maias.

21 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

No communication. Never got my order

After 10 days I sent a mail asking when they were going to send my order. A few days goes by and I get a mail saying that my order was refunded. No communication at all. I wasted two weeks waiting for nothing.
Do not buy.

27 kwietnia 2025
Opinia niezależna

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