Main Mahir Company se AC ki service…
Main Mahir Company se AC ki service karwata aa raha hoon aur inke technicians se pichlay 7–8 saal se kaam karwa raha hoon.
Lekin ab mujhe feel hua hai ke ye log bohat zyada overcharge karte hain. Recently inka technician aya aur usne bataya ke AC ki gas khatam hai, leakage hai aur leakage par tanka lagana padega. Service aur baqi charges mila kar around 14–15 hazar rupees charge kiye gaye, jo maine pay kar diye.
Lekin sirf 2–3 months baad AC mein phir wahi fault aa gaya aur same problem dobara ho gayi. Mujhe dobara full gas dalwani pari, jabke pehle hi leakage repair aur service ke naam par itni zyada amount charge ki ja chuki thi.
Iske baad maine inki customer service par call karke apni complaint explain ki aur compensation ya proper resolution ki request ki. Lekin unfortunately customer service wale meri complaint ko properly sunne ya resolve karne ke liye tayyar nahi thay.
Customer service mein Haris, jo Quality Assurance mein hain, aur Ramesh, jo Supervisor hain, se bhi baat hui. Lekin mera experience bohat disappointing raha. Unka communication aur attitude bohat rude tha aur mujhe laga ke meri complaint ko properly suna hi nahi ja raha.
Mere experience ke mutabiq Mahir Company ki pricing bohat zyada hai aur ye log unnecessarily overcharge karte hain. Main pichlay 7–8 saal se inki services use kar raha hoon, lekin ab mera experience bohat disappointing raha hai.
Honestly, mere liye Mahir Company ki service ab pathetic ho gayi hai. Itni purani customer relationship ke bawajood agar customer ki complaint ko properly suna aur resolve na kiya jaye, to ye bohat disappointing aur unacceptable hai.