There was in issue with receiving order that was NOT the fault of the vendor, MagnetChess. However, the vendor came through for me and I finally received my order. I am happy. The person who hel... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AI-slop company that fooled me into buying their product. If you look for magnetic chess on amazon, ebay, allegro or any other online retailer you will find EXACTLY the same stuff at 20% of the price.... Zobacz więcej
Reakcja na opinię
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Zobacz więcej
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If I could rate any lower, I would. It took 4 weeks before they even apparently sent the package. Needless to say it never arrived even though I was home all day the date they said it was del... Zobacz więcej
Reakcja na opinię
2,0
Słaba
652 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Complete Scam
Ordered this item in December with guarantee delivery by Christmas. I have received many emails stating there was an “overwhelming demand” that has put them behind. Contacted them twice with no response. It is the end of January and no contact and no product! Such a scam! And they have a false TrustPilot rating posted on their site 4.7.
19 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Brandi,
I’m really sorry to read about your experience and understand why you feel this way after not receiving your order and not getting the responses you expected.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re sorry this left you feeling uncertain about your order.
If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
Never Received
Looks like this game would be fun but I can't really say. Placed my order over 2 months ago and still have not received it. I've received an email stating they are experiencing shipping delays due to high demand but this is getting ridiculous. Never again.
26 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Betsy,
I’m really sorry to read about your experience and understand your frustration after waiting this long without receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries.
We understand that the wait has been longer than expected, and we’re very sorry for that.
If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
I am very disappointed
I am very disappointed. Ordered 3 sets for Christmas gifts on Dec. 18 and received emails saying they were overwhelmed with orders and they were a small family business and that the sets would arrive before New Year's. They did not! Tried to track and got warnings that the page was "suspicious". Do not order from MagnetChess. They finally arrived a few days ago--more than a month later.
25 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Gigi,
I’m really sorry to read about your experience and understand your disappointment, especially with the delay and the confusion around tracking.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch.
We’re glad to hear your order has now arrived, but we understand that the overall experience was not what you expected.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
Order never received
Second update: company sent me an email in July apologizing again for the order delay and offering me a full refund. Seems they are working hard to make things right. Updating to 3 stars.
Update: order finally showed up after about 7 weeks and countless emails to the company. Received no email correspondence until after I’d received my order. No I’m getting multiple formulaic emails profusely apologizing for the delay and asking how they can help.
Order never received. No response from customer service. Alas, this is another review similar to the hundreds of others. Ordered 3 sets in mid-December and have never received them...and suspect I never will. Live and learn. Guess that is why I should never fall for product ads on social media. Sigh.
23 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Sharon,
Thank you for taking the time to update your review and share your full experience.
I’m really sorry for the delay and the lack of communication you experienced along the way. We understand how frustrating that must have been, especially after having to follow up multiple times.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re glad to hear your order has now arrived, but we understand that the overall experience did not meet expectations, especially with the timing of our emails.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
Vor knapp zwei Monaten bestellt
Vor knapp zwei Monaten bestellt.
Bis heute nichts erhalten.
Hab mich beschwert, es wurde nach der Bestellnummer gefragt. Seit dem nichts mehr gehört.
14 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hallo Oliver,
es tut mir wirklich leid, von deinen Erfahrungen zu lesen, und ich kann deine Frustration gut nachvollziehen, nachdem du so lange auf deine Bestellung gewartet hast, ohne sie zu erhalten.
Wir sind ein kleines Familienunternehmen und hatten während der Feiertage einen plötzlichen und unerwarteten Anstieg an Bestellungen, nachdem wir viral gegangen waren, was zu Verzögerungen beim Versand und bei der Beantwortung von Anfragen geführt hat.
Es tut uns leid, dass Sie nach der Übermittlung Ihrer Bestelldaten keine Rückmeldung erhalten haben.
Wenn Sie möchten, kontaktieren Sie uns bitte erneut, damit wir nachsehen können, was passiert ist, und unser Bestes tun, um das Problem für Sie zu lösen.
Mit freundlichen Grüßen,
MagnetChess
Scam - do not buy
3 months of waiting since placing order, very little communication, 1 apology and still no show on the order of 4 sets that were meant to be Christmas presents. TOTAL SCAM, they take your money and don’t fulfill orders. VERY DISAPPOINTED!!
Update: another month has passed, no show on my order, no refund, and no further communication from them.
Update 11 April 2026, MagnetChess have been in touch by email and I have replied. Still no indication whatsoever of whether the order is going to be fulfilled or even if they will refund my money. If either happens i will update my review but for now it still stands.
Update 25 Aug 2026, still no magnets, still no refund, countless emails going round in circles asking for order details which I’ve given many times, and to no avail. I reiterate this is a complete scam.
24 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Susan,
I’m really sorry to read about your experience and understand how frustrating this must feel after waiting this long without receiving your order or getting the updates you expected.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re sorry that you’ve been left without clear communication and resolution.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration and disappointment this has caused.
Kind regards,
MagnetChess
I had seen this product on Insta etc…
I had seen this product on Insta etc and it looked like good fun. I checked the reviews and they were pretty bad but i was prepared to take the risk ‘cause I know there’s a lot of whingey c~nts that expect too much for online purchases!
Yes it took a while to arrive, but that’s expected from bumf~ck China to Aus by ship. The magnet pieces are smaller than they appear on the ads but Maccas etc do the same all the time with their advertising. I saw a review saying you need two bags because the string boundary is too big?…just tie the string into a smaller boundary. I doubt this game would be able to be legally sold in Aus as it’s a definite swallowing hazard for kids and could do a lot of damage. The pieces a very magnetic! Don’t buy if you have kids but otherwise I’m happy with my purchase.
24 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Brett,
Thank you for taking the time to share such an honest and detailed review, we really appreciate it.
We’re glad to hear you’re enjoying the game and that it lived up to the fun you were expecting, even with the wait.
We also appreciate your feedback on the size and safety concerns. This is important, and we always recommend supervision around small parts, especially with children.
Thanks again for your support and for sharing your experience.
Kind regards,
MagnetChess
Same story as everyone else
Same story as everyone else. Ordered two games December 8, and as of today, 1/23/26 I have not received them. Don't bother trying to email as they don't respond. Count me in if a class action suit is brought against MagnetChess.
UPDATE: The two games I ordered on 12/8 showed up on 2/30/26! Do Not, I repeat, DO NOT buy this game. For 2 bucks go to any toy store and buy the same magnets and use an old shoe string.
Unbeleivable how stupid I was...
7 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi David,
I’m really sorry to read about your experience and understand why you feel this way after the long wait and lack of responses.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re glad to hear your order did eventually arrive, but we understand that the overall experience left you disappointed.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
I am very dissapointed about the…
I am very dissapointed about the delivery of this purchase.
I purched magnetchess early december-25 for x-mass present as the add mentioned delivery before x-mass.. it was a x-mass present for my son and it is now late January -26 and the item has still not been delivered.
23 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Steven,
I’m really sorry to read about your experience and understand how disappointing this must have been, especially as it was meant to be a Christmas gift for your son.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and deliveries.
We understand this arrived much later than expected, and we’re truly sorry for that.
If you’re willing, please reach out to us with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Odpowiedź od MagnetChess
Hi Liz,
Thank you so much for your kind feedback. We’re really glad to hear you’re happy with the product and the packaging.
We truly appreciate your support.
Kind regards,
MagnetChess
Is it a scam?
Ordered on November 18th and still haven’t got my order. Contacted them in December and they said it was on the way. Now I have contacted them twice in the last weeks and no answer. Worst costumer service I have ever experienced.
18 listopada 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Birkir,
I’m really sorry to read about your experience and understand your frustration after waiting this long and not receiving the responses you expected.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re sorry that this has been your experience.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
STILL WAITING.
STILL WAITING.. .I ordered this game on 12/15/2025 and as of today, 01/22/2026, I still have not received my order. Furthermore, I cannot even track my order. Worst of all, I have emailed the company 3 or 4 separate times seeking a status update on my order and I can't even get them to respond to me. Horrible customer service. I would rate them zero stars if I could.
UPDATE: My order finally arrive today, 01/27/26. Haven't played it yet, so can't tell you if it's worth the wait, but at least I did receive it.
21 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Neil,
Thank you for sharing your experience and for updating your review.
I’m really sorry for the delay and the lack of communication you experienced while waiting for your order. We understand how frustrating that must have been, especially without tracking updates or replies.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re glad to hear your order has now arrived, and we hope you enjoy the game once you’ve had a chance to try it.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
The game and quality is great
The game and quality is great.
The shipping time is terrible. It’s a 6-7 week wait.
Like many I thought it was a scam but after a number of emails I did get them and happy.
16 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Debra,
Thank you for sharing your experience, we really appreciate it.
We’re glad to hear you’re happy with the game and its quality, and that it arrived safely in the end.
We understand the shipping time was longer than expected, and we appreciate your patience throughout the process.
Thanks again for your support.
Kind regards,
MagnetChess
Total scam@
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer service numerous times with no response. Tracking number receive an error message or no such number. Contacting BBB to report them. At this point,I assume my money is gone. Deserves negative Stars!
21 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Susan,
I’m really sorry to read about your experience and understand why you feel this way after not receiving your order and not getting the responses you expected.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re sorry that the tracking and communication have not been clear.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Never received my order from Dec 8!!
I ordered two sets of the Magnetchess "game" on Dec 8 2025 and as of Jan 21 2026 I still have not received them. I received an email saying it was shipped, but it never came. I sent two messages through their "Contact Us" link and received no reply. I replied to an email and told them I want a refund, but no reply. The link to see your order/shipping status takes you to a "this site does not exist" page. TOTAL SCAM!!
7 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Kelly,
I’m really sorry to read about your experience and understand your frustration after not receiving your order and not getting any responses.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re sorry that the tracking link and updates did not work as expected.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Total scam - UPDATED
I ordered on December 6. As of January 21, my order has not arrived, and the shipping confirmation email I received contains non-working links. No response from customer service. Total scam. UPDATE: Starting in February, I received multiple emails in response to my customer service inquiries from December. It seems they have no system of tracking when an order issue is resolved because they kept asking me if my order had been delivered after I had confirmed that it had arrived 3 months after my purchase date. Starting in May, they started asking me to change the review I left here. Most recently, they offered me a refund in exchange for deleting this review and writing a positive one.
5 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Kelly,
I’m really sorry to read about your experience and understand your frustration after not receiving your order and not getting the responses you expected.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re sorry that the shipping links and updates did not work as expected.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Company is a sham
Company is a sham. Ordered 2 weeks before Christmas, received an email apologizing for delayed delivery (after Christmas). Never received as of Jan 21.
All emails containing tracking links attempt to open an insecure site.
STAY AWAY.
21 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Joe,
I’m really sorry to read about your experience and understand your frustration after not receiving your order.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re sorry that the tracking links and updates caused concern.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Still waiting
Placed my order on 12/14 and have still not received the product as of 1/21. No response from customer service after multiple emails.
21 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi R S,
I’m really sorry to read about your experience and understand your frustration after waiting this long without receiving your order or getting a response.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and replies.
We’re sorry that you didn’t receive a reply to your emails.
If you’re willing, please reach out to us again with your order details so we can check what happened and do our best to help sort this out for you.
Kind regards,
MagnetChess
Avoid: Non-delivery and circular customer support
I placed an order (#100203) with MagnetChess on December 10, 2025. While I received a shipping notification on December 23, the item was never delivered.
When I reached out to report the non-delivery and express my frustration over the lack of transparency, the response I received was dismissive. Despite clearly providing my order number in my initial message, the representative (Mira) asked for it again, showing a complete lack of attention to my case.
It feels like a circular support loop designed to avoid addressing the fact that the product hasn’t arrived. I have been forced to file a dispute with my credit card company. Save yourself the headache and shop elsewhere.
8 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Dale,
I’m really sorry to read about your experience and understand your frustration, especially after not receiving your order and feeling like your concerns weren’t properly addressed.
We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses.
We’re also sorry for the confusion in communication regarding your order details, as this is not the level of service we aim to provide.
If you’re willing, please reach out to us again so we can check your order properly and do our best to help resolve this for you.
Kind regards,
MagnetChess
Finally, a game anyone can play!
This game is simple enough, young & old can play. But the fun that comes from it will amuse all. I'm not at all disappointed in this purchase! I'll be getting another one with my 15% discount. 😊
19 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Adam,
Thank you so much for your kind words. We’re really glad to hear you’re enjoying the game and that it’s something everyone can have fun with.
It means a lot to us that you’re happy with your purchase, and we hope you enjoy the next one just as much 😊
Kind regards,
MagnetChess
Doświadczenie Trustpilot
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