There was in issue with receiving order that was NOT the fault of the vendor, MagneChess. However, the vendor came through for me and I finally received my order. I am happy. The person who help... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
AI-slop company that fooled me into buying their product. If you look for magnetic chess on amazon, ebay, allegro or any other online retailer you will find EXACTLY the same stuff at 20% of the price.... Zobacz więcej
Reakcja na opinię
Placed an order for 3 sets on Jan 2. Receiving emails about delays,overwhelmed with orders, a small family business etc. Total BS. They can't fill orders yet are still advertising. Emailed customer se... Zobacz więcej
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If I could rate any lower, I would. It took 4 weeks before they even apparently sent the package. Needless to say it never arrived even though I was home all day the date they said it was del... Zobacz więcej
Reakcja na opinię
2,0
Słaba
652 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
This was a last minute Christmas gift…
This was a last minute Christmas gift so I waited for ages for it to be delivered; at one point I thought I had been scammed! I asked for a refund and Daniela was great about the process. We decided to wait a bit and lo and behold, the game arrived a few days later. Once it arrived, this game has become a great hit.
6 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Sandie,
Thank you for sharing your experience. We completely understand how worrying it must have felt when the delivery was taking longer than expected, especially since it was a last minute Christmas gift.
We’re really glad we're able to support you during that time and help guide you through the process. It’s a huge relief to hear that the game arrived shortly after and that it has been such a hit since then.
We truly appreciate your patience and your kind words, and we hope the game continues to bring plenty of fun.
Kind regards,
MagnetChess
DO NOT BUY
DO NOT BUY - IS A SCAM
DO NOT BUY - IS A SCAM
DO NOT BUY - IS A SCAM
product never arrived. emails not responded to for months then suddenly they reply 4 months later to say it was sent.
27 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Debra,
I’m really sorry to hear about your experience and understand why you feel upset after waiting so long without clear replies and still not receiving your order.
We are a small family business and during the holiday period we experienced a much higher number of orders than expected, which caused delays in both shipping and customer support.
If you’re willing to reach out to us again with your order details, we would really like the chance to help you and see what we can do to sort this out for you.
Kind regards,
MagnetChess
REPORT TO FEDERAL TRADE COMMISSION
Note their response below: click on their website. Try to find on the wesite a link to customer service. There is none. Also via email I have requested a refund several times. I never received an order number or a tracking number. They just say "we have proof it was delivered" but there could be no proof since it was never delivered. Please do not purchase from this company. They are a scam.
I wish I could rate less then 1 star. This company is obviously a scam. Yet I keep getting adds sent to me, how are they still in business? I've requested my money back but of course that isn't going to happen. I reported them to the Federal Trade Commission and I recommend everyone who has been ripped off do the same.
27 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Deborah,
We’re very sorry to read about your experience and understand how frustrating and disappointing this situation must feel. We would like to reassure you that we are a legitimate small family-run business, and it is never our intention for any customer to feel misled or unsupported.
We would genuinely like the opportunity to resolve this for you. If you could please contact our support team again with your order details or the email used at checkout, we will review your case immediately and arrange for your order to be resent to you as soon as possible.
Your satisfaction is important to us, and we are committed to making this right. If we’re able to resolve this to your satisfaction, we would truly appreciate if you would consider updating your review to reflect the outcome.
Kind regards,
MagnetChess
I purchased 2 magnet chess games for…
I purchased 2 magnet chess games for presents. One however, the bag was damaged. The company did not accept that it was faulty and would not replace even after I said I'd return the faulty one. Do not buy from this company!
6 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Lorinda,
We’re very sorry to hear that one of the chess sets you received had a damaged bag, especially since the items were intended as presents. We understand how disappointing that must have been, and we sincerely apologize for the frustration this situation has caused.
This is not the experience we want our customers to have, and we would really like the opportunity to review your case again and make things right. If you could please contact our support team with your order details, we will be happy to look into this and arrange a suitable solution for you.
Your satisfaction is very important to us, and we truly hope we can resolve this for you.
Kind regards,
MagnetChess
Bestellung im November 2025 aufgegeben
Bestellung im November 2025 aufgegeben, nie eine Lieferung erhalten. Das einzige war die Auftragsbestätigung. Diverse Mails an den Support gesendet - keine Antwort.
Nachtrag vom 15.07.2026: Der Betrag wurde rückerstattet. Besten Dank!
26 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hallo Felix,
Es tut uns sehr leid zu hören, dass Sie Ihre Bestellung nicht erhalten haben und dass Sie das Gefühl hatten, dass Ihre E-Mails nicht beantwortet wurden. Wir verstehen, wie frustrierend und enttäuschend dies sein muss, und wir entschuldigen uns aufrichtig für die Erfahrung, die Sie gemacht haben.
Dies ist nicht das Serviceniveau, das wir anstreben, und wir würden wirklich gerne die Gelegenheit bekommen, dies für Sie richtigzustellen. Wenn Sie uns bitte erneut mit Ihrer Bestellnummer oder der E-Mail, die Sie zur Bestellung verwendet haben, kontaktieren könnten, werden wir Ihren Fall sofort prüfen und dafür sorgen, dass Ihre Bestellung so schnell wie möglich erneut an Sie versendet wird.
Ihre Zufriedenheit ist uns sehr wichtig, und wir hoffen, dass wir dies schnell für Sie lösen können.
Mit freundlichen Grüßen,
MagnetChess
I feel cheated. Terrible company to deal with.
My order no. 112189 dated 14 December 25 has never been delivered. I have sent numerous enquiring emails and been via their "contact us" link to enquire about what is happening. NOT ONCE HAVE I HAD ANY SORT OF REPLY! After 2 plus months still nothing! My only recommendation is DO NOT DEAL WITH THIS COMPANY.
26 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Mike,
We’re very sorry to read about your experience and understand how frustrating it must be to wait this long without receiving your order or any updates. We sincerely apologize for the lack of response to your emails, as this is not the level of service we aim to provide.
Thank you for including your order number #112189. We would really like to review your case immediately and make this right for you. Please reach out to us once more at our support email, and we will prioritize your request and arrange for your order to be resent as soon as possible.
We truly regret the inconvenience and disappointment this situation has caused, and we appreciate the opportunity to resolve this for you.
Kind regards,
MagnetChess
Had to lodge dispute with bank as they…
Had to lodge dispute with bank as they refused to answer emails regarding cancelling within their policies. Refused to provide return address after multiple emails.
*edited to respond to reply- I have an email trail with responses stating cancelling would not occur because you replied after the timeframe. Company will drag out email communication to ensure customer gives up.
Bank dispute was successful.
7 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Tracy,
We’re very sorry to hear about your experience and understand how frustrating it must have been not to receive responses regarding your cancellation request. This is certainly not the level of communication or support we aim to provide.
We would really like the opportunity to review your case and clarify what happened with your request and the return process. If you could please contact our support team again with your order details or the email used when placing the order, we will look into this as a priority and provide you with the necessary information and next steps.
We sincerely apologize for the inconvenience this situation has caused and appreciate the chance to address it properly.
Kind regards,
MagnetChess
Sconsigliato
Acquisto fatto l’8 dicembre, con garanzia di arrivo entro Natale, ma, di fatto, prodotto è arrivato a fine dicembre. Servizio clienti scarsissimo, limitato a e-mail automatiche. Servizio di tracciabilità del pacco inefficiente. Consegna in buca, dentro un “pacco” inguardabile (se consideriamo anche il costo dei giochi).
20 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Ciao Eleonora,
Grazie per aver condiviso il tuo feedback; ci dispiace davvero che il tuo ordine non sia arrivato entro i tempi previsti, soprattutto perché avrebbe dovuto essere consegnato prima di Natale. Comprendiamo quanto possa essere stato deludente e ci scusiamo per il ritardo e per il disagio causato dal tracciamento e dalla comunicazione.
Ci dispiace anche sapere che l'imballaggio non ha soddisfatto le tue aspettative. Ti siamo grati per averlo segnalato, poiché questo ci aiuta a capire dove dobbiamo migliorare sia i nostri processi di spedizione che quelli di assistenza clienti.
Ci piacerebbe davvero avere l'opportunità di rimediare a questa situazione. Se sei disposto a farlo, ti preghiamo di contattare il nostro team di assistenza fornendo i dettagli del tuo ordine, in modo da poter esaminare il tuo caso e lavorare per trovare una soluzione adeguata.
Il tuo feedback è importante per noi e lavoriamo costantemente per migliorare il nostro servizio e l'esperienza complessiva dei clienti.
Cordiali saluti,
MagnetChess
Ordered in plenty of time for…
Ordered in plenty of time for Christmas. It’s now Feb 19th and still getting copy and paste answers about delivery. Pretty sure it’s a scam. Not sure I will ever get the game.
20 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Julian,
Thank you for sharing your experience, and we’re truly sorry that your order has still not reached you after such a long time. We completely understand why this has caused frustration and why the repeated responses you received felt impersonal and unhelpful. That is not the level of service we want to provide.
We take situations like this very seriously, especially when a customer has been waiting since before Christmas. Your order should have been properly followed up and resolved much sooner, and we sincerely apologize for the inconvenience and uncertainty this has caused.
We would really appreciate the chance to look into your case again and make this right for you. If you could please contact us directly with your order number or the email used when placing the order, we will personally review the shipment status and arrange for a replacement to be sent out to you as soon as possible.
We understand that trust is important, and we hope we can resolve this situation for you and provide the support you should have received from the beginning.
Kind regards,
MagnetChess
Horrendous Service
Delivered to the wrong address after an 6 week delay in postage due to poor stock management. Horrendous customer service as them blamed everyone for it but themselves.
They have not sent replacements or refunded my money. Wish I could give them a 0/5
30 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Alex,
I’m really sorry to read this and I understand how frustrating this must have been, especially after waiting several weeks and then having the order delivered to the wrong address.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where parcels were delivered incorrectly, and unfortunately it sounds like your order may have been affected by this.
If you’re willing, please reach out to us again with your order details so we can look into this properly and work on getting it sorted for you.
We truly apologize for the experience you’ve had and the frustration it has caused.
Kind regards,
MagnetChess
If I could rate any lower I would
If I could rate any lower, I would.
It took 4 weeks before they even apparently sent the package.
Needless to say it never arrived even though I was home all day the date they said it was delivered.
Their only response keeps being contact the courier with the tracking number. Unfortunately the courier company website isnt in English which makes it near impossible to do anything more.
Their next suggestion is to take it up with local authority.
Happy to take your money but item likely will never make it.
7 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi Nic,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch. In some cases, there were also issues with the courier where parcels were marked as delivered incorrectly or handled in the wrong way.
If you’re willing, please reach out to us again with your order details and we will do our best to help you sort this out and find out what happened with your delivery.
We’re very sorry for the frustration and inconvenience this has caused.
Kind regards,
MagnetChess
Appalling
Appalling. I ordered this game as a Christmas gift. It didn’t arrive. I had endless messages from couriers saying it was coming the next day……
In January I was contacted by Vanessa to ask if we had received the game. (I had contacted them by email the day before) I said no and she promised to look into this.
The courier emails started again, ‘Your delivery is coming tomorrow’. Like for little orphan Annie tomorrow was always a day away.
I contacted Vanessa again on a number of occasions and she has disappeared into a black hole.
No game and no refund.
Do not touch with a barge pole
7 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Gusmac,
I’m really sorry to read this. That kind of experience would be frustrating, especially with the constant delivery updates and no actual delivery.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. There were also cases where couriers sent repeated delivery notifications without successful delivery, which sounds like what may have happened here.
I’m also sorry for the lack of follow-up after you were told this would be looked into. We understand how disappointing that must have felt.
If you’re willing, please reach out again with your order details so we can check what happened and work on getting this sorted for you.
We truly apologize for the experience and the frustration this has caused.
Kind regards,
MagnetChess
Fraud. Don't order!
Have never received the parcel despite many complaints. Never got the money back. Wondering if this is actually a fake company.
2 grudnia 2025
Opinia niezależna
Odpowiedź od MagnetChess
Hi J. Neumann,
I’m really sorry to read this and understand why you feel this way after not receiving your order and not getting clear resolution.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch, and in some cases parcels were unfortunately lost or mishandled by the courier.
We take feedback like this seriously and would really like the chance to help sort this out for you. If you’re willing, please contact us again with your order details or the email used when placing the order so we can check what happened and work on resolving this for you.
We truly apologize for the frustration and disappointment this has caused.
Kind regards,
MagnetChess
Took months to dispatch and arrive
Took months to dispatch and arrive. Very poor/no communications throughout. One of the sets arrived without a component but I can’t be bothered to follow up on it given how unresponsive the company has been to date. Would not recommend
30 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi,
I’m really sorry to read about your experience. It’s disappointing to hear that your order took so long to arrive and that communication wasn’t clear along the way.
I’m also sorry to hear that one of the sets arrived incomplete. We completely understand why you wouldn’t feel like following up after your previous experience, but that’s definitely something we would want to fix for you.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and responses. That said, you should have been kept better informed throughout.
If you’re open to it, please reach out to us again with your order details and we’ll do our best to help you.
We truly appreciate your feedback and are sorry for the disappointment this has caused.
Kind regards,
MagnetChess
LONG delays in receiving order coupled with fraudulent shipping label from the sender…
Like many others, from the time I placed my order until the time it arrived (not to my house…more on that…), it took about a month and a half. I placed the order just before Christmas and it didn’t arrive until February 4th. When the order did arrive, it was held at the post office for fraudulent postage… i.e. the shipper created a fraudulent label. When I originally ordered the game (2 sets), shipping was supposed to be free…smh. I had to go to the post office and pay the shipping before I could actually pick up my order.
I hope the game turns out to be fun, otherwise, I’ve wasted time and effort for nothing.
I would advise against ordering from this company.
4 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Gary,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues during transit with how parcels were handled or processed locally, which may explain what happened when your package arrived.
If you’re open to it, please reach out to us with your order details so we can look into this further and help make things right for you.
We truly apologize for the inconvenience and appreciate you bringing this to our attention.
Kind regards,
MagnetChess
Patience is key
I dislike that it took so long to receive being that it was a Xmas gift. But Daniela was very helpful & kept checking to see if I received the package which I did n my family loves it
Thank you
19 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Lissette,
Thank you so much for your kind message. We’re really glad to hear that your package arrived in the end and that your family is enjoying it.
We appreciate your patience with the delivery time, especially since it was meant as a Christmas gift.
Thank you again for your support.
Kind regards,
MagnetChess
Order and delivery
Upon reading of your product and orders placed by customers, I learnt that very little communication was forth coming regarding delivery. I found with my order the communication was satisfactory and was pleased to receive an approx. date of delivery and product duly arrived around that date.
4 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi William,
Thank you for sharing your experience, we really appreciate it. We’re glad to hear that the communication met your expectations and that your order arrived around the estimated delivery time.
It means a lot to know that everything went smoothly for you, and we truly appreciate you taking the time to share your feedback.
Kind regards,
MagnetChess
The order took about 3 weeks to arrive
The order took about 3 weeks to arrive. I ordered 2 20 piece sets. Glad I did. 20 pieces with 2 people isn't enough. The pieces are smaller than pictured but they are high quality, well finished and very magnetic. The game is really fun for everyone.
3 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Cris,
Thank you for sharing your experience. We appreciate your patience with the delivery time and are glad your order arrived safely.
It’s great to hear that you’re enjoying the game and that the quality met your expectations.
Thank you again for your support, and we hope you continue to have fun with it.
Kind regards,
MagnetChess
Do not buy!!!
Do not buy!!!
Terrible company. Ordered mid December and still haven’t received the order. Communication is non existent… they just ignore your emails. I’ve asked for a refund but much like my order I’m sure that will never turn up. For my own entertainment I email them every day now just to be annoying !
3 lutego 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Susan,
I’m really sorry to read this and I understand why you feel frustrated after waiting this long without receiving your order or getting the responses you expected.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in both dispatch and replies.
If you’re willing, please reach out to us again with your order details so we can check what’s happening and work on getting this sorted out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
After finally receiving the Game, I am enjoying it.
After finally receiving
MagnetChess and playing the game, I have enjoyed the challenges and strategies.
30 stycznia 2026
Opinia niezależna
Odpowiedź od MagnetChess
Hi Bill,
Thank you for sharing your experience. We’re glad to hear that your game arrived and that you’re enjoying it.
It’s great to know you’re having fun with the challenges and strategy.
Thank you again for your support.
Kind regards,
MagnetChess
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