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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered a magimix blender which was collected by DHL and never delivered. The DHL system thinks that it's been out for delivery for the past week but never arrived. I've reported it to magimix... Zobacz więcej

Oceniono na 5 z 5

Loving the blender so far, it's powerful and not at all cumbersome, slotting easily into my cupboards. The fact that it is a glass, dishwasher safe jug makes it very convenient, other blenders I've... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I received my new Magimix 5200XL yesterday as a replacement for my old one. I've already grated cheese, sliced vegetables, made cookie dough, and cheesecake filling! I love this machine. My mot... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

What a pleasant surprise! Fast response to my email, helpful advice and a phone number to call for further help. My call was answered on first ring by a real person! Within 5 minutes the problem with... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Urządzenia dla przemysłu spożywczego
  2. również w kategorii:
  3. Dostawca sprzętu spożywczego
  4. Firma elektroniczna
  5. Sklep AGD
  6. Szkoła kucharska

Napisane przez firmę

Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since. With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading. As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

204 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 88% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(204)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 47

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Delivery was very prompt

Delivery was very prompt, product was very well packaged and appears to be of a good quality.
Having tried several of the processing methods everything seems to work well so far, time will tell as this is the first food processor we have purchased.

3 grudnia 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thanks for your review.

We are so glad to hear that your order was delivered quickly, well-packaged, and that you're pleased with the quality of the items.

We are also happy to hear everything is working well and hope you enjoy getting to know your new food processor!

Kind regards,

Customer Care Team

Oceniono na 4 z 5

It seems a good quality product and the…

It seems a good quality product and the service was just fine. I felt however that the product write up was a little misleading; it suggests the blender and processor I bought was for 1-4 people in terms of capacity; which I wanted, but the size of the processor small bowl and clearance in the grinder attachment for the blender are unsuitable for 1 person.

20 listopada 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your review.

Sorry to hear you find the product description to be unclear. For us to assist you further with this matter, please contact our Customer Care team via the link below and a member of the team will be happy to help:

https://support.magimix.co.uk/hc/en-gb/requests/new

Kind regards,

Oceniono na 2 z 5

Poor customer service

The food procesor is amazing. However I am very disappointed becuase one of the items was damaged on arrival so I emailed customer services (10 days ago) and I have still not received a reply.

29 listopada 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your feedback.

I'm sorry to hear that one of your items was damaged on arrival.

I can't find any record of your email. Please could you put in a new request via our contact form below and a member of the team will respond to you urgently:

https://support.magimix.co.uk/hc/en-gb/requests/new

Kind regards,

Customer Care Team

Oceniono na 5 z 5

I ordered accessories for my MagiMix…

I ordered accessories for my MagiMix online; they were quickly dispatched, quickly delivered, arrived safely and are, as usual, of excellent quality. Thanks

11 listopada 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your review.

We're thrilled to hear your order arrived quickly and safely, and that you're pleased with the quality of our products.

We really appreciate your feedback.

Oceniono na 5 z 5

Speedy delivery

Easy to order, same day dispatch, with me 48 hours after ordering.

14 listopada 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you so much for providing feedback on your recent Magimix purchase.

We're so pleased to hear you found the ordering process easy and that it was delivered to you so fast.

We hope you enjoy your new Magimix for many years to come.

Kind regards,

Customer Care Team

Oceniono na 5 z 5

I would not choose any other food…

I would not choose any other food processor or blender than a Magimix.
They wonderfully designed making them easy to use and clean.
And they last many, many years without giving trouble.
Thank you Magimix.

20 listopada 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your review.

It's great to hear you are so pleased with your Magimix products!

Your feedback really is appreciated.

Oceniono na 1 z 5

Rigid Price Adjustment Policy Forces Unnecessary Return and Repurchase

I recently purchased the Magimix Blender 4 Premium from Magimxi on October 10, 2025, for £229.98.

Less than a month later, while still well within the standard return period, I noticed the exact same blender had dropped in price to £198.98. The difference was £40.

I contacted customer service hoping for a simple price adjustment to avoid unnecessary hassle for both of us. I explicitly stated that if they could not honor the price difference, I would be forced to return the brand-new unit for a full refund and immediately purchase a replacement at the lower price, utilizing their own policy.

Despite this clear cost-saving option, the customer service team refused to issue the small adjustment, citing a rigid policy. They forced me to go through the entirely wasteful process of returning an item only to re-purchase it, creating unnecessary shipping, restocking, and labor costs for the company, and inconvenience for me.

This demonstrates a severely flawed and anti-customer policy. I am disappointed that Magimix values a rigid rule over common sense and customer retention. I will think twice before making another large purchase here.

5 listopada 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for taking the time to leave a review.

We’re sorry for the frustration this situation caused. Our customer service team applied our pricing policy as it currently stands, which does not allow for post-purchase price adjustments. While we understand why a direct adjustment would have felt like the simplest solution, we were required to follow this policy consistently for all customers.

We appreciate your feedback regarding the inconvenience of the return and re-purchase process, and your comments have been shared internally as part of our ongoing review of customer experience and policies.

Thank you again for your feedback. We value all customer input and will continue to look for ways to improve how we serve our customers.

Kind regards,

Customer Care Team

Oceniono na 5 z 5

Great products made in Europe and good customer service

Magimix continues to design and manufacture quality products in Europe. Their customer service is excellent.
I had an issue with one of the items included with the food processor I bought recently, so I contacted them and they sorted my problem by sending me a new part straight away.

23 września 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Hi Joan,

Thanks so much for your review.

We are glad to hear you had such a positive customer experience and pleased we could help with your issue promptly and effectively.

We hope you enjoy your new Magimix for many years to come.

Kind regards,

Customer Care Team

Oceniono na 5 z 5

Great customer service

A part was gone missing for a 7 year old blender, and they send it the next day without further questions

14 października 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your review. We appreciate you taking the time to provide feedback on your recent experience and are glad to hear we could help with your query so quickly. Happy blending!

Oceniono na 2 z 5

Bloody loud.

Blends protein shakes very well.

Bloody loud.

Quiet mark is hilarious in its irony.

But then I knew I was mad thinking there could be a quiet blender!

My previous ten year old, Philips blender was actually lower in volume than this magimix.

Wouldn’t recommend. Get something cheap and cheerful.
It’s just blending.

12 sierpnia 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank your for your feedback.

We're sorry to hear the blender is too loud for you.

While our blenders have been awarded Quiet Mark certification for their unusually low noise levels compared to other powerful blenders in the same category, they are still professional-quality machines so are engineered to be fast, efficient, and extremely durable, using a high-performance motor. That said, we completely understand that noise perception can vary and we are sorry that our blender did not meet your personal expectations in this regard.

Thanks again for your feedback and please do get in touch with our Customer Care team if you have any queries or there's anything else we can help with.

Oceniono na 5 z 5

Great Magimix blender

Great Magimix blender, high quality with reliable parts availability for years to come.

10 października 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your review. We're glad to hear you are pleased with your purchase and appreciate its high quality, reliability, and longevity. Happy blending!

Oceniono na 4 z 5

Grinder not fitting on food processor

I ordered a grinder after listening to the chatbot, but it did not fit on the food processor that I have and Magimix refunded the purchase price very quickly.

15 września 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your review.

Sorry to hear the item you purchased after consulting our chatbot was not suitable for your food processor.

Our chatbot makes suggestions based off the information provided but in some cases compatibility can vary by model.

I'm glad to hear the item was refunded in a prompt manner.

If you ever have any queries around a product going forward, please feel free to check with one of our Support team members via the contact us form below:

https://support.magimix.co.uk/hc/en-gb/requests/new

Oceniono na 1 z 5

I have had my Magimix Juice Expert for less than a month and it has failed in spectacular fashion.

I have had my Magimix Juice Expert for 1 month. On Saturday, I was using it for just the second time to juice some apples that I had spent 2 hours picking in our garden.

Our process is to juice enough apples to fill one bottle, then stop the machine, fill the bottle, clear out the filter, and repeat.

After filling 6 bottles on Saturday, the machine would not restart. It made a loud buzzing noise, and began to smell of burning. With the machine switched off, but still plugged in to the mains, it continued to get hotter, to the point that it became too hot to touch. I unplugged it and took it out to my porch. It remained hot for well over an hour.

After apologising to my wife for choosing a Magimix and the time we had wasted picking the apples, I filled out the online Magimix form explainging what had happened.

Below is the text of their response this morning:

Hello
Please see page 3 instructions for use Juice Expert
"The appliance is fitted with a thermal Failsafe that automatically stops the motor if it has been running for to long or it is overloaded."
The running time of a Magimix Juice Expert 3 is 15 mins
However as this is just buzzing, it sounds like the Capacitor (which sets the speed of the motor) has stopped working.
Please send the machine to our service agents for repair following this link BBS LTD repairs
Regards

After Care
Magimix

Maybe I am old fashioned, but I have to say I find the tone of this email both rude, unhelpful, and spectacularly unapologetic. Not even using names is incredible.

If you follow the link, you go to a repair agent website that fully supposes that the machine is out of warranty. It goes on about postage cost and sending me quotes for the repair. It does not say if I should send the whole machine, or just the (very heavy) motor unit.

To be honest, I wouldn't know how to begin packing up something so heavy. It can't just go in a cardboard box with newspaper stuffed around it.

For 15 years, my previous Magimix Duo worked faultlessly, and I had the impression that Magimix considered itself a high quality and customer driven company.

In all respects, right now, I could not be more disappointed.

27 września 2025
Opinia niezależna
Oceniono na 3 z 5

I have not fallen in love with my magi mix YET…

I have not fallen in love with my magi mix yet. I do find it cumbersome. The mini bowl is very awkward to lift in and out and I am not sure what the advantage of the midi bowl is. It’s early day and I have not used it for many things yet. The motor is very powerful and it does work quickly - I think with time I will be very happy with it

20 września 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thanks for sharing your initial impressions of your new Magimix.

We are sorry to hear you're finding it cumbersome at first, particularly when lifting the mini bowl in and out. It does take a bit of time to get comfortable with the different bowls and their purposes in the beginning.

Regarding the midi bowl, as noted in the instruction manual, it is a practical, easy-clean bowl, specifically designed for use with the discs. It's ideal for tasks such as slicing, grating, and shredding, allowing you to process ingredients neatly without needing to use the main bowl, which can be particularly helpful if you want to use the midi and the main bowl in the same sitting as it means you don't need to wash up half-way through prep.

We are pleased to hear that you're already noticing the power and speed of the motor. Magimix products are designed to be very efficient and long-lasting and it's great to hear that with time, you will be very happy with it.

If you need any further support on bowls or your machine, please do get in touch with our Support team, who'd be more than happy to help with any queries you may have:
https://support.magimix.co.uk/hc/en-gb/requests/new

Kind regards,

Customer Care Team

Oceniono na 5 z 5

Superb

I was busy saving up to treat myself to a magimix to replace my much cheaper food processor. But then it stopped working so I bit the bullet and ordered the 4200xl with the extra discs. I have not a single regret. I have used it at least once a day, for example today I made hummus, and bread rolls for lunch and a banana bread, and I just made pizza dough for dinner. Everything is so much more amazing than my old brand. The hummus is smooth and creamy. The bread dough is way better than made by hand and so quick. Its also much quieter than my old processor. It feels sturdy and strong and I have tried most of the attachments. Grate a whole block of cheese in seconds! Easy to clean up too. I have arm pains and find normal cutting and grating leaves me very tired but now its a breeze. Thank you Thank you! (Merci beaucoup)

22 sierpnia 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you so much for your wonderful review. We really appreciate you taking the time to write about your experience.

Oceniono na 5 z 5

This processor was a present for our…

This processor was a present for our daughter as we have had magimix appliances for over 30 years and not once has one let us down. Would not even consider looking at another brand. They are simply wonderful and well worth the money.

28 sierpnia 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for your wonderful review and brand loyalty over the years.

We wish your daughter many happy years of baking.

Oceniono na 5 z 5

Excellent customer service and speedy delivery return.

An outstanding service provided for the return of my magimix base, returned within a matter of days.
Customer service throughout was excellent, full update on delivery tracking available, a very swift and easy process. Very much appreciated..thank you kindly. Andrea

15 sierpnia 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you so much for your kind words. We’re delighted to hear that your return was handled swiftly and that you felt supported throughout the entire process. Providing clear updates, and making things as easy as possible for our customers is always our goal, so it’s wonderful to know this was your experience.

I’ll be sure to share your feedback with the whole team — it really means a lot to us.

Thank you again for taking the time to leave such a thoughtful review.

Oceniono na 1 z 5

A brand new Magimix

A brand new Magimix, first attempt at using. All I'm trying to do is beetroot homous in the small bowl, it's not working properly. I've had a magimix before, so it's really not like I don't know what I'm doing - but that was very different to this one. It didn't manage to even get the homous smooth - there's still an entire garlic clove in there, and now it's stopped working completely. This is going back to the shop immediately. Besides the fact that I've now got a bowl full of half made homous, the machine itself feels insubstantial and plasticky, feeling like it's going to break when I try to lock it on. - it's horrible. i'm going to have to get another processor. What on earth have magimax done, to what used to be a great machine? Terrible. I can't even make my cheesecake now. No stars, if I could...

Following Magimix reply below, I'd like to add that I was making a tiny quantity of homous, using cooked (soft) beetroot, and cooked chickpeas. I've had a magimix before, and this is how I used to make it, with no issues. That my new machine stopped working on it's very first go would indicate that something has changed, along with the infinitely more plasticky feel to it. You literally have to wrench the bowl to the right, to get it to lock on properly - that's not going to last long before it breaks. I see that as of December 2024, they are no longer in control of their own company, which often means that quality comes second to an increased drive for profit. Maybe that's the problem, maybe not. Either way, going off this experience, they're certainly not as good as they used to be.

23 sierpnia 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for sharing your experience with us.

We're really sorry to hear about the frustration you experienced when preparing hummus and not achieving the desired results. We understand how disappointing this must of been when using your new Magimix for the first time.

From what you've described, it sounds like the mini bowl was used - and this was designed for small quantities of sauces like mayonnaise. For hummus, beetroot, or other larger / denser mixtures, the large bowl is recommend.

The bowls whilst flexible are also much stronger than previous models.

We'd love the chance to help you get the most out of your food processor and restore your confidence in the brand. Our Customer Care team is always happy to guide you through recipes and usage tips. Their aim is to ensure you get the smooth, reliable results Magimix is known for.

Thank you again for sharing your feedback with us.

Oceniono na 5 z 5

Great machine

Great machine, very sturdy. I have had the Magimix for about 3 weeks now and have tried various things - kneading bread dough, grating vegetables, making soup and mayonnaise, chopping onions, etc. - and every time I was very pleased with the result. I feel this was a purchase for life.
The only thing it doesn‘t do, which I hadn‘t thought about before, is mix cake batter, so still need a hand mixer for that.

20 sierpnia 2025
Opinia niezależna
Logo Magimix (UK) Ltd

Odpowiedź od Magimix (UK) Ltd

Thank you for sharing with us how you have got on in the first 3 weeks of using your Magimix. We hope you continue to enjoy experimenting and getting to know the many features of the machine.

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