Great service and delivery. Ordered a 16ft pool unfortunately was out of stock but mad fun upgraded our pool free of charge to the next size up. Great service amd definitely recommend.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a trampoline for my child, never having owned one I was a little reticent to order online. I had no cause to be, fantastic, helpful, friendly advice and good old fashioned customer service... Zobacz więcej
Reakcja na opinię
We saw a pool that we had been looking at elsewhere considerable cheaper. Although we were a little sceptical, as it was way lower than anywhere else, we took bought it. Pool arrived on time and in pe... Zobacz więcej
Reakcja na opinię
Having bought a trampoline for my sons birthday last May I have had nothing but problems rods on top of net coming loose everytime my son who is 11 goes on it , company sent me replacement t pieces th... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z zabawkami
- Sklep z produktami dla dzieci
- Sklep z zabawkami dla dzieci
- Sklep sportowy (outdoor)
- Basen zewnętrzny
- Sklep z basenami i akcesoriami
Napisane przez firmę
We are an established independent retailer of superb quality BIG fun products. We believe we supply one of the biggest and best ranges of large toys available in the UK today. We hope you will enjoy exploring our product range. Please feel free to phone us on 01342 833 464 during office hours, for some good honest friendly advice. Also have a look at our fantastic reviews that we strive hard to achieve.
MadFun
Napisane przez firmę
- We are committed to Customer Service
Dane kontaktowe
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Zjednoczone Królestwo
- 01342 833 464
- sales@madfun.co.uk
- madfun.co.uk
4,2
Dobra
838 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great service and product.
21 września 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope have been enjoying your new purchase.
Kind regards
Customer Services
Great service!
21 września 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Staff went out of their way to get us…
Staff went out of their way to get us the pool we wanted
21 września 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you have been enjoying your new purchase.
Kind regards
Customer Services
Excellent all round
15 września 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Good customer service
Thanks for sorting out the missing springs so promptly, good customer service!
3 września 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and we are glad we could get the missing springs to you promptly.
We hope your family are enjoying the trampoline.
Kind regards
Customer Services
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback, I'll pass your comments to the team.
Kind regards
Customer Services
Waited in all day as item was due to…
Waited in all day as item was due to arrive. Didn't turn up. Came next morning & was left outside our front gates by the road!! No msg or ring on the doorbell. Climbing frame was difficult to follow poor illustrated only instructions.
1 września 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are pleased to see your feedback. I'm sorry to see that you were not happy with the delivery service. I can see from the tracking it was delivered the day after it was despatched from the warehouse. I'm sorry you did not hear them at your door and that it was left by your gates. I will pass this information on to the courier.
We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Fantastic service
Fantastic service. Would highly recommend this company. Their customer service is exceptional. I had an issue with a slide I bought from them and without any questions asked they sent a new one which came within 2 days!
21 sierpnia 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad we could get this rectified for you quickly. We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Brilliant customer and sales service
Brilliant customer and sales service, responded to emails immediately, followed up and missing bolts were with us in 2 days .
17 sierpnia 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback. We are sorry that a couple of bolts were missing but are pleased we could get that sorted for you straight away.
We hope they family are enjoying the new purchase.
Kind regards
Customer Services
Made several calls
Made several calls. Customer service operatives were, knowledgeable, flexible and efficient. Goods arrived when ordered with plenty of notice. Product perfect for our needs.
16 sierpnia 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that the product if perfect for your requirements. Enjoy!
Kind regards
Customer Services
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Services
Great value for money and next day…
Great value for money and next day delivery. Would highly recommend .
4 sierpnia 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. We are really glad you would recommend us to others.
Kind regards
Customer Services
I ordered a swimming pool from madfun…
I ordered a swimming pool from madfun it was delivered a day early great service price for the pool 15ft x48 was the best I could find anywhere they are based in Wales so it does not come from abroad the driver was really pleasant and helpful and put it in my garden for me I highly recommend ordering your things from madfun
4 sierpnia 2021
Opinia niezależna
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. We are really glad you would recommend us to others.
Kind regards
Customer Services
PLEASE READ BEFORE ORDERED FROM MADFUN!
This companies communication is terrible.
Understanding the covid issues with delivery I emailed them to ask before I purchased this whether they were having any issues with delivery as I wanted this for my sons birthday on the 16th July they assured me it would come next day delivery. So I ordered the TP climbing frame with slide on the 10th July four days later the slide turned up and nothing else so I email, phone and go on live chat to be ignored. Stayed in for the next 4 days with two children and a heatwave incase it turned up and still being ignored and not solved. This also left my son without his birthday present.
Finally the following Monday I have an email response saying another would be sent out. I did not receive the frame until another 4 days later again after staying in another 2 days as was told it was coming the Wednesday and then finally it come on the Thursday 29th July!! Then to realise screws and bolts are missing to connect the slide and anchors that keep it in the ground are missing just delayed this whole process even longer. I emailed my concerns to tell them I wasn’t happy with the service and they did not want to know.
I would never order from this company again and strongly advise other people to avoid.
2 sierpnia 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase. So glad you would buy from us again.
Kind regards
Customer Service
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Services
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Excellent Service as always
Excellent Service as always. Everyone is really friendly and can’t do enough to help you out if needed. Would highly recommend.
19 lipca 2021
Odpowiedź od MadFun
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your new purchase.
Kind regards
Customer Services
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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