It was concerning to (eventually, after a delay) see an online receipt for £12 for our car to enter the M6 toll, only to discover from our bank statement that we had actually been charged £20.20... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good communication and to be able to go through without me trying to reach, then getting out of the car, paying then trying to put my seatbelt on before the next person came through. Then watching the... Zobacz więcej
Reakcja na opinię
I unintentionally missed my intended exit and had to continue further along the motorway before I could safely make a U-turn. As a result, I ended up travelling through the toll point when leaving an... Zobacz więcej
Steve Nicholls was ever so helpful and polite, a rare commodity at times. He helped me through a process, as I inadvertently went passed my M6 Toll expiry and couldn't login to my old account. I appre... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Dane kontaktowe
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Zjednoczone Królestwo
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3,6
Średnia
760 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 96% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Made a mistake at the M6 toll booth.
Made a mistake at the M6 toll booth.. customer service was great... would keep using the M6 toll motorway
16 lipca 2026
Odpowiedź od M6toll
Hi Patrick, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Odpowiedź od M6toll
Hi Charlie , and thanks for your feedback. All toll revenue is used to operate, maintain, and improve the road, helping to ensure a safe and reliable journey for all users. Please feel free to reach out, should you require anything further. Kay@M6toll
My German bank card did not work and I…
My German bank card did not work and I was given the opportunity to pay later, which worked so well for me.
3 sierpnia 2026
Odpowiedź od M6toll
Hi Godfrey thanks for your review and the positive comments regarding the service you received from our teams in the lane.
Please feel free to reach out, should you need any further support Kay@M6toll
Can’t believe that a licensed taxi
Can’t believe that a licensed taxi has to pay £20. Then I contacted M6 Tolls to be told because it’s over a size that’s chargeable. Not happy there should be some sort of concession for public service vehicles.
Won’t be using M6 toll ever again. Daylight robbery.
21 sierpnia 2026
Odpowiedź od M6toll
Hi Peter, thanks for your review. The M6toll uses a different classification to that of the DVLA and your vehicle is a class 4 due to it's height.
Please do reach out should you need anything further. Kay@M6toll
Incorrectly charges you more than…
Incorrectly charges you more than double or nearly triple what should be charged.
Didn't return via the Toll as I dont trust it to correctly charge the correct fee
7 sierpnia 2026
Odpowiedź od M6toll
Hello, and thank you for your review. I am sorry that you were charged incorrectly for your journey. This cannot always be picked up whilst you are in the lane. If this has still not been resolved, then please do feel free to reach out to the team on 0330 660 0790. Thanks Kay@M6toll
Responded to my complaint quickly
20 sierpnia 2026
Odpowiedź od M6toll
Hi Stuart, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Excellent customer service
Excellent customer service. Very impressed. Great communication in a very timely manner. Thank you.
19 sierpnia 2026
Odpowiedź od M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Great Service can’t fault them
Great Service can’t fault them .
Dealt with my problem quickly , excellent service
20 sierpnia 2026
Odpowiedź od M6toll
Hi Michelle, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Really good considerate and helpful
12 sierpnia 2026
Odpowiedź od M6toll
Hi Peter, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Very good customer service
I made a mistake and paid two times in a very short distance, , when contacted the customer service, they adjusted the payment and refunded back the extra toll charge i paid
13 sierpnia 2026
Odpowiedź od M6toll
Hi Ajmal thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Vehicle Height
Answered my question fully but I still think my vehicle is 1.28 at the point it gets measured.
13 sierpnia 2026
Odpowiedź od M6toll
Hi Tim, thanks for your review. Please feel free to reach out should you require anything further. Kay@M6toll
Positive experience
Great experience, very quickly responded to my email. Very happy with the service and information provided.
12 sierpnia 2026
Odpowiedź od M6toll
Hi Natalie thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Prompt and fair response
19 sierpnia 2026
Odpowiedź od M6toll
Hi Alan, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
No complaints doing everything perfect…
No complaints doing everything perfect couldn't be better
12 sierpnia 2026
Odpowiedź od M6toll
Hi Pam, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Customer service advisor was excellent…
Customer service advisor was excellent and really helpful
19 sierpnia 2026
Odpowiedź od M6toll
Hi Angus, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Odpowiedź od M6toll
Hi Pauline thanks for your review and the positive comments regarding the service you received.
I have noted your comments reagrding the price
Please feel free to reach out, should you need any further support Kay@M6toll
how fast they was getting back and…
how fast they was getting back and informing about things i needed to know
19 sierpnia 2026
Odpowiedź od M6toll
Hi Chris, thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Totally dissatisfied with the response
Totally dissatisfied with the response.
How can I be charged £12 for a journey and then £20.20 for the return in the same vehicle. Complete madness.
19 sierpnia 2026
Odpowiedź od M6toll
Hi Karen, thanks you for your review. Please contatct the team on 0330 660 0790 to review your journey. Kay@M6toll
You responded quickly to my refund…
You responded quickly to my refund request following closure of the Toll road on Sunday 16 August. But it would have been helpful to have known about the closure before joining the road and paying the fee.
19 sierpnia 2026
Odpowiedź od M6toll
Hi Derek, Thanks for your review and your positive comments regarding the service your received.
The weekend M42 closures were well signposted on the M6 and surrounding routes. There was also information regrding the weekend closure on our website and on our social channels.
I appreciate that the M42 closures are frustrating. Please do check our website again before journeys as there are further weekend M42 closures due to HS2 works scheduled for September
if you need anything else, please do reach out. Kay @M6toll
Very swift and supportive resolution to…
Very swift and supportive resolution to my query.
Excellent work
19 sierpnia 2026
Odpowiedź od M6toll
Hi Dave thanks for your review and the positive comments regarding the service you received. Please feel free to reach out, should you need any further support Kay@M6toll
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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