Product was fine but service was awful.. I had to chase the delivery which was considerable cost to begin with. They then delivered 5x rolls instead of 1, like the good person I am I let them know tha... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
After having the 1st order for my back garden and experience was excellent, I'm confident in Luxury Grass. So, I placed my 2nd order for my front garden. Although this time I got issues as the de... Zobacz więcej
Reakcja na opinię
Excellent service, asked for some free samples and they arrived after a day or two. They emailed me everyday to keep me informed about what was happening. The chap I spoke to on the phone was efficien... Zobacz więcej
Reakcja na opinię
Very helpful & easy to deal with the sales team thank u guys ,& the young delivery driver was very good 👍 Would definitely recommend this company to anyone Regards Paul
Reakcja na opinię
Informacje dotyczące firmy
O Luxury Grass
Napisane przez firmę
Affordable Artificial Grass
Shop realistic artificial grass without the premium price tag. We’ve cut out the middleman so that a gorgeous garden can be possible for everyone.
Unlimited Free Samples
We offer an amazing free sample service that lets you pick as many samples as you like - all to be delivered the very next day. That way you can see all your favourites up close before you invest in your new lawn.
Flexible Payment Options
Why wait to transform your outdoor space? With our flexible payment options, you can split the cost of your new grass and transform your garden without blowing your budget!
Luxury every step of the way
Get ready to take home affordable, high-quality artificial grass that looks just as good as the real deal.
Luxury Grass is a sister company to Luxury Flooring, an established flooring supplier with over 10 years’ experience providing floors to 115,000+ happy homes. If you love the look of a manicured lawn but don’t have the time or patience for a lot of upkeep, Luxury Grass is the perfect solution.
We’re proud to bring you realistic artificial grass that’s made from top-quality materials. And with a minimum 6-year warranty, you’ll know it really is designed to last. Plus, we’ve got a wide collection of artificial grass to choose from, including different pile heights and textures, so you’re bound to find a lawn you love!
We believe a gorgeous garden should be possible, no matter your budget. We source, style and produce all our own grass to ensure you get a great price, so you can spend your money on the things that really count.
Whether you need a hand choosing the best lawn for your garden or want to order your unlimited free samples, our team of friendly artificial grass specialists are always happy to help!
At Luxury Grass, our customers are at the heart of everything we do. From picking out your favourite lawns to speaking with our expert team on thickness, textures and pile heights, we’re here with you through it all. And if something ever doesn't go to plan, you can count on our incredible Customer Support team to make it right.
Dane kontaktowe
1 Canal Place, LS122DU, Leeds, Zjednoczone Królestwo
- 0330 818 2061
- support@luxurygrass.co.uk
- luxurygrass.co.uk
3,4
Średnia
30 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od Luxury Grass
Hi
Thank you for your review. We are happy to hear you are pleased with the service we have provided.
We especially love hearing positive feedback about our team and how they have helped make your experience positive and memorable so we really appreciate you taking the time to let us know.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Excellent service
Excellent service, asked for some free samples and they arrived after a day or two. They emailed me everyday to keep me informed about what was happening. The chap I spoke to on the phone was efficient and helpful. The delivery guy, who messaged me to let me know time of arrival, was friendly and even put the 4 meter roll in the garage for us. As for the grass, we are very pleased with it.
2 kwietnia 2023
Odpowiedź od Luxury Grass
Hi Martin,
Thank you for your review, we really appreciate that you have taken the time to let us know how impressed you have been with the product and service you have received.
If we can be of any more help in the future, please let us know!
Yours Sincerely,
Luxury Grass
Requested samples for grass and was…
Requested samples for grass and was delivered on time
4 kwietnia 2023
Odpowiedź od Luxury Grass
Hi Mo,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Odpowiedź od Luxury Grass
Hi Molly,
Thank you for your wonderful feedback regarding the quality of the grass that you received, we are happy you are pleased with your purchase.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Great product and look fabulous
Great product and look fabulous. Super easy to maintain
5 kwietnia 2023
Opinia niezależna
Odpowiedź od Luxury Grass
Hi Declan,
Thank you for your wonderful feedback regarding the quality of the grass that you received, we are happy you are pleased with your purchase.
If we can be of any further help in the future, please let us know
Kind regards
Luxury Grass
Odpowiedź od Luxury Grass
Hi Paul,
Thank you for your review, we really appreciate that you have taken the time to let us know how impressed you have been with the product and service you have received.
If we can be of any more help in the future, please let us know!
Yours Sincerely,
Luxury Grass
Excellent
i order 2 tester samples as am looking to buy for a 14m2 project, the samples arrived fast and was in excellent condition. I will be buying from here with out a doubt
29 marca 2023
Odpowiedź od Luxury Grass
Hi Derek,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Delivered sample quickly and follow up…
Delivered sample quickly and follow up call to check all OK.
2 kwietnia 2023
Odpowiedź od Luxury Grass
Hi Di,
Thank you for your feedback regarding our sample service we provide. We are pleased to see you were impressed.
If you need any further guidance then our sales team will be happy to help. They can be contacted by emailing sales@luxurygrass.co.uk or by calling 0330 818 2061.
Kind Regards
Luxury Grass
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.