Luxurier Recenzje 

146
•
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had planned to purchase the bedding for my daughter as a gift, but found out someone had already done so. I decided to cancel the order so I could buy something else for her and reached out to Luxur... Zobacz więcej

Oceniono na 1 z 5

This was ordered in error. I have sent many messages re this within seconds of the order being placed. I want to cancel please. Not 1 of these messages have been acknowledged, yet many acknowledgemen... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Whereas the bedding is nice quality and trully beautiful colours, the customer service is lacking a bit. I have received the wrong size of pillow cases, I contacted them, they apologised saying they w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fabulous Marine duvet cover and pillows. The cotton is silky and so comfortable. I also ordered a fitted sheet. This is my second order with Luxurier and both arrived very quickly. I found the st... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z pościelami

Napisane przez firmę

Luxurier is your online destination for luxury bedding. IMPORTANT: We do not regularly invite our customers to leave reviews on Trustpilot. Customers are invited instead to leave their verified reviews at https://luxurier.co/pages/reviews


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

146 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,9

Wszystkie recenzje

(146)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35

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Oceniono na 1 z 5

The bedding is not as described

The bedding is not as described. tried to return but faced a barrage of obstacles from what they claim is customer service
I want to return goods and have a refund, however, they say they have to be shipped to China and will cost £25.00 via Evri who quote £42.71
This company is a scam and should not be allowed to trade in UK and advertise on FB I will be making a formal request to my bank for refund and contacting FB as they need to protect consumers

21 lipca 2025
Opinia niezależna
Logo Luxurier

Odpowiedź od Luxurier

Hi Michelle

1. By placing the order, you accepted our return policy, which clearly states that we do not provide prepaid return labels.

2. The item you received matches the video, photos, and detailed description provided at the time of purchase. It has been purchased by hundreds of customers before you.

3. We do not tolerate threats. Attempting to obtain a refund while keeping the item is considered FRAUD, and we will pursue legal action if the bank rules in your favor under false claims.

4. We are a reputable company.
Your review contains false and defamatory statements. It has been reported to Trustpilot.

Oceniono na 5 z 5

Beautiful products, great overall experience

I received my purchased items quickly and all products are of top quality and look and feel amazing as advertised. I will be buying more from this company and recommend them to anyone wishing to purchase top quality beautiful bedding. Only thing i could say was that i didnt get a shipping update and was worried that my items weren’t on the way when suddenly they arrived at my door and about a week later i received tracking notifications for them despite them having already arrived. I laughed at this but was super pleased when they arrived so quickly before i knew they had been sent!

18 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Highly disappointed

Highly disappointed. The advertisements show high gloss navy blue and gold luxurious bedding. Instead, the fabric is a regular blue and dull in color. It is NOT worth $300. Shipping for return is over $600 to China and they will also charge massive amount at customs! I wrote "hundred of dollars" in my email. It should have said "hundreds". I went to the DHL website and requested a quote and it said $628.69 PLUS custom fees in China.

10 lipca 2025
Opinia niezależna
Logo Luxurier

Odpowiedź od Luxurier

This review is completely misleading and has been formally reported
This is a deliberate attempt to damage our reputation and pressure us into an unjustified refund while keeping the goods.

We will escalate the matter and pursue legal action for defamation and reputational harm under applicable U.S. laws, including Section 230 of the Communications Decency Act and relevant state defamation statutes.

Luxurier takes its brand integrity seriously, and we will not tolerate false accusations intended to mislead potential customers.

Oceniono na 5 z 5

Excellent Quality, Affordable Price

Bought the Kate bedding set and was so happy with it that I bought the Maribel set which is also fabulous. Quality is A+ and customer service is excellent. This is also the only company I’ve found that makes extra-extra-large duvet covers (size is “emperor”). Will be purchasing more and recommending to friends.

12 czerwca 2025
Opinia niezależna
Oceniono na 3 z 5

DISSATISFIED

I ordered my bedding set as it looked amazing on the photographs but when I received it it looked nothing like the photograph, very very disappointed.the colours are totally different although the pattern is the same. It was very expensive and certainly not worth the money. I also ordered 2 extra pillows cases thinking I would get the ones in the photograph but alas no I got 4 identical ones! I emailed them but got zero response won't be ordering anything from them again. The only good thing is the quality that is very good. Don't waste your money go to DUNELM!!

9 maja 2025
Opinia niezależna
Logo Luxurier

Odpowiedź od Luxurier

Hi Julie,
Thanks for your feedback.
We believe you have received the exact product shown online.
The pillowcases are made with the same fabric as the duvet cover—it is clearly mentioned in the description that ALL the pillowcases are the same. Did you have a chance to double-check?
Furthermore we replied to all your emails. Have you checked spam?
PS: Citing another business can be considered defamatory.
Regards

Oceniono na 3 z 5

Although the quality of the material is…

Although the quality of the material is good the pattern size is very disappointing and misleading
You can hardly see it in the bottom left hand corner
I have turned the bedding up the other way and it's not much better
So have paid for a very expensive grey quilt cover
Ted baker 100% better

17 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Better than expected

Better than expected considering that nowadays you never know if what you see online is what you'll get.

I wish the free towel would have my initial, but all perfect.

10 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

They do not honor their return policy – 3 months and still no refund

I purchased an item that was not what I expected. I contacted the company in January to initiate a return, and they promptly provided return instructions. I followed their directions and returned the item on time. The package had to be shipped to China, which cost me over $100 out of pocket.

I sent them the return confirmation as requested, but I never received the refund they promised. It has now been over three months, and despite multiple attempts to contact them, I have received no response. I’m now out nearly $400, with no refund and no way to reach them.

21 stycznia 2025
Opinia niezależna
Logo Luxurier

Odpowiedź od Luxurier

Hi Danny
We cannot find any order under your name
Please email hello@luxurier.co with tracking number and we will urgently check for you!
Thank you

Oceniono na 5 z 5

Beautiful bedding

Beautiful bedding, feels so soft. Highly recommend as a returning customer.
And I like the mini free towel everytime, nice touch.

8 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Stunning colors

Stunning colors, very vivid. Egyptian cotton is something else, and it's good I can pay in instalments. I recommend this for anyone who does not want to compromise on quality.

16 marca 2025
Opinia niezależna
Oceniono na 5 z 5

This is my first order

This is my first order and I was not disappointed with by bedding. It fits my king bed correctly, I will need to buy some extra sheets and pillowcases - they're beautiful and soft, thank you.

2 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Very beautiful bedding

Very beautiful bedding. Customer service is excellent, the agent in chat helped me to select the right size with quick responses.

Free mini towel is also appreciated. I hope you can add personalised letters in the future, thanks

30 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Love my new duvet set

Love my new duvet set. Looks and feels amazing. Delivery was quick. My duvet came as I would expect a £300 duvet to come. Came in a cute brown bag dust cover and individualy packed cover and pillow cases. Customer service are great, quick response. Thanks 😊

1 lutego 2025
Opinia niezależna
Oceniono na 5 z 5

Luxury bedding, great customer service

I’ve brought 2 sets so far and they are amazing, Great quality and love that they have zips instead of buttons to do up
I just ordered my third set and made a mistake on size got in contact with customer service and they have changed my king to a super king without any charge straight away best service you could ask for
Would recommend this company to Everybody that wants quality bedsheets with luxury style

17 lutego 2025
Opinia niezależna
Oceniono na 4 z 5

Edited review, they finally resolved my issue.

This is an edited review of Luxuier. My first post slammed the company hard (one star) for lack of support, poor communication and bad product labeling.
After waking these guy up, they did send my a correctly sized duvet cover (the first one was too big)
Here's a snippet from my first post
-------------cut and paste-----------
Bought bedding that was not described correctly, Measurements are not US king size but European? Sent off the measurements of my Duvet to confirm, Too big, and tried to get help with the issue and plan a return. I was promised a correctly sized replacement, which has never arrived.
Email discussions with "Jennifer" lead me to believe they would make good on my original purchase. NOT.
My original purchase date has since lapsed so a return likely will not be honored.
-----------end of cut and paste--------
As of now, I'm satisfied with the cover and my issue has been resolved
Thank You

11 lutego 2025
Opinia niezależna
Logo Luxurier

Odpowiedź od Luxurier

Hi Keth,
The dimensions mentioned on the product pages are the same exact ones shipped and delivered.
PLEASE NOTE:
We find some assessments in your review defamatory and not based on facts. We invite you to email us so that we can try to solve the matter without having to activate our legal channels.
Regards

Oceniono na 5 z 5

I have had a number of bedding sets…

I have had a number of bedding sets from this company and they are fantastic. The person on the chat line is extremely helpful and knowledgeable and I don't believe she is in China even if the bedding comes from there. I have not been able to find such beautiful designs anywhere else and I always look forward to new designs coming out as if they are in my colour scheme I would definitely order more. If anyone has had a problem I really suggest you contact them as they are more than helpful but I stress I have had no problems whatsoever,

4 lutego 2025
Opinia niezależna
Logo Luxurier

Odpowiedź od Luxurier

Hi Elizabeth
Your precious feedback is truly appreciated.
You are right, our company is in London, UK and our factories are mainly in Asia.
Once again thank you for your trust, and we look forward to serving you again soon!
Best Regards

Trustpilot ocenia tę recenzję zgodnie z naszym procesem flagowania.

Oceniono na 1 z 5

First time I ordered something,I been…

First time I ordered something,I been waiting a month for it ,I've sent them msgs but no replies time wasters

5 stycznia 2025
Opinia niezależna
Logo Luxurier

Odpowiedź od Luxurier

THERE IS NO ORDER UNDER THIS NAME
The review is FAKE and it has been reported.
We request urgent action to be taken by Trustpilot to avoid legal actions.

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